Zoetry Montego Bay

I am so torn in regard to this hotel. Firstly the areas that need improvement: 1. The noise from the airport is an issue, there are several flights leaving on a daily basis but in my opinion, and hotel along that stretch is going to have the same issue as the coastline is on the flight path. You do get used to if after a couple of days. 2. The noise from the road is ridiculous. It is constant, all the way through the night and day and it is intrusive. Our room was in the main building (rooms starting with a 1) and if you are put there I would ask to be moved. We said not to bother, but on reflection, that was the wrong decision. 3. The service is so varied. There are grumpy staff who make you feel as though they are bothering you, there are staff that do not turn up on time (mainly the coffee shop) so you are waiting around for others to come and serve the coffee. The longest I waited was an hour, which is far too long and quite annoying. Drinks around the pool were few and far between. However some of the staff are fabulous and there is nothing they will not do for you. Kimberley in the main reception is the person you want to ask for. What a wonderful employee, she gets 5 star service and hospitality and was an absolute delight. 4. Housekeeping - Very sporadic, do not get excited about the snacks in the room, granola bars and banana chips and that is all, turn down service is every now and then and we had to ask twice for shampoo, conditioner and shower gel to be filled up. The glass doors to the terrace were not cleaned once whilst we were there. 5. The food is again, up and down. Some meals were lovely and others were not great. That is not to say we did not eat enough, but everything is off a menu and there is really only one restaurant that is open every night for you to use. 6. Butler Service - we waited 2 days to meet our butler and that was only when we asked who they were. We did not use the service very much until the last couple of days. 7. Food availability, I would say not for one meal did we sit down and the whole menu was available. There was always something missing and I would say, get your orders in for strawberry daiquiris early as they tended to run out of the mix. 8. Not really the hotels fault but the constant offerings of drugs from men in canoes who come up to you by sea was uncomfortable and quite annoying. The good points - 1. As I said, Kimberley was fantastic as are some of the other staff. 2. It is wonderfully quiet. There is not much to do but if you want relaxing and quiet then this is the holiday for you. 3. The hotels size - It is small and really good for those who are a little older as everything is in easy walking distance. 4. The Manager - David - is constantly walking around and checking, asking if you are having a good time. The staff do tend to jump when he is about, ultimately that service should be available all of the time, however I could see where he wants his hotel to be, but they have a little way to go to achieve what I would class as a 5 star hotel. 5. The rooms are lovely, spacious and in the main clean. The pillows need to be a little better but this is a small thing. 6. We had a late flight out and yet we were offered to keep our room until 4pm when we left. There was no charge and it meant we actually had another fairly full day of our holiday. I have never been offered this for free before and I think it is a really good thing to offer the people who have late flights. 7. The gentlemen looking after the beach, were great. They worked tirelessly to keep it neat and clean and were very friendly. It is a small beach but enough for what any one person would need. They rake it every morning. very impressed with them. 8. The sun loungers are comfortable and sturdy and there is no rush to get up and get a sun bed as there were plenty there every day. 9. THE BREAKFAST - Wow - you have to try the rum toast. It is beyond amazing and with bacon, sausage and hash browns, it is a wonderful start to the day. One of the best breakfasts I have had in any hotel. All in all we had a great time but there were certain things that let the hotel down. The things we were promised by Virgin on line were not available but that did not deter us from having a lovely relaxing break.

Overall I choose this resort based on size and the quiet environment. The resort is outdated but clean. The staff are friendly the work ethic for most is to start working once the hotel manager arrives. The units in the 2nd tower to the left face a compound next door with dogs that bark all night. Lastly the breakfast menu was fine, the lunch menu needs improvement, dinner menu is theme orientated each night but some items are not available at the start of the meal. I would only recommend this resort for the small size. The Hyatt brand needs to upgrade this resort or sell it!

We were dissatisfied with our stay at zoetry. We expected that property be better maintained. They frequently seemed to lack the number of employees necessary to support the property. Many of the activities that were advertised were not available. Carol was very kind to teach us how to make a beaded necklace and anklet.

Very comfy rooms and great service in a beautiful beach setting. The hotel is smaller than most, which was a bonus. Staff have time gor you here, beach chairs are easy to get as it's not over-crowded. Better for couples than for families with small children. I would love to go back.