Lovely hotel spotless, but a lot missing as provided with all other A/I I've stayed in. The hotel is the cleanest we've stayed at with excellent friendly hard working staff. ROOMS are nice, with plenty of storage and excellent bathrooms with walk-in showers. SWIMMING POOLS - there are 3 pools, the largest one isn't too good for getting the sum, so we used the small oldest pool as this was a little sun trap BEACH - this is located out the back gate by small pool, just a 5 min walk, but if you like the beach, you will be disappointed as there is only a very narrow piece of beach EXTRA's - You have to pay room tax, which is advised as 3 Euro's per night for a 4 star hotel, as we stayed for 11 nights I expected to pay 33 Euro's, but was charged 77 EURO'S!!!! You have to HIRE pool towels, we weren't prepared to pay extra for this, so luckily read this before we went and took our own. In all the years of all inclusive we have never had to pay for pool towels. Safe - You also have to pay for your safe - so again, we didn't bother Water - there is no bottled water provided, so had to purchase bottles from the shop at a small cost Check-Out - On the day of check out we were told that our A/I ended at 11am as we had been supplied lunch on our day of arrival. We were offered to extend this at an extra cost, but declined and went out to eat giving the locals our money instead Sky Bar - Not part of the A/I, but you can pay for drinks in there - we declined and drunk in local bars instead DRINKS at the hotel are awful, so syrupy and sweet and served in plastic cups unless in the restaurant. Once again you can buy different drinks if you so wish. Having said that the beer is palatable. It's such a shame that there is only 1 bar to use, which is the pool bar and it gets very busy at times, leaving no tables to sit at RESTAURANT - on first arrival we found the food good, although not very warm. Breakfast is a let-down not having an omelette station as having had in all previous hotels we have stayed in. Not being a tea or coffee drinker I usually have a hot chocolate on a morning - this wasn't available. I was ill for 3 days and then couldn't stomach going back into the restaurant to eat again. It's such a shame as this could be a fantastic hotel, but it seems that the owners are trying to cut down on costs. I wouldn't recommend the hotel and would definitely not return due to the extra's charged for. The Village is lovely and great for a walk and drink in the evening. OK Corrall is a fantastic bar owned by a great guy that makes you feel very welcome and he has a great sense on humour