White Olive Premium

Originally this was not our hotel, as other hotel had stopped taking bookings. This is a fairly modern built hotel with four pools. Pool areas were very clean and tidy, rooms and towels were cleaned on a daily basis even on a Sunday. The food was not brilliant but plenty of choice, we were all inclusive but ate out 4 times out of the seven, just for variety. All hotel personnel were very friendly and helpful. Due to it being end of season hotel not too busy, so plenty of sun beds to choose from, beach is very close for those who prefer the beach. On our first day our toilet flush broke, this reported and sorted out within the hour. The only downside was the shower, as no door on shower cubicle and shower room would get very wet. All in all a lovely holiday, don’t believe all the reviews as I had the impression of what I read of hotel not being good, but believe people go away with huge expections and are disappointed when certain areas do not reach their expectations.

I have only put one circle/star as I cannot put any lower. Lets start with a positive. The staff at reception were helpful and kind. Cleaning staff do their best. On arrival the hotel looks lovely from the outside and after reading previous awful reviews I thought is was going to be ok......I was here for 11 nights. I had emailed previously as my husband uses a mobilty scooter so requested a ground floor room. I asked again at reception and she said she would try and find a suitable room. After half an hour we were shown to the room on the second floor. (Up in the lift we went with the scooter) room looked ok. However having to wait for the lift every time we went out of our room or wanted to go back to it and dealing with guests that were rude about my husband using a mobility scooter, I requested a ground floor room the day after. we were taken to another room at the back of the hotel where the old stuff from the hotel is kept. The room was ok but when i pulled the curtains back there was a massive hole in the glass door. Another room was found in same area (it felt like staff quarters) When I had a shower the whole bathroom flooded, there was water coming out of the wall. I used all the bath towels up to soak water. reported it to reception 24 hours later the maintenance still had not been completed, only discovered this when we showered again (so dangerous with a disabled husband) Reported to reception again. There was a bad smell of drains in the room. Then we had no hot water for a shower and we had been to the beach, i again reported it to reception, maintenance came out and said it would be fixed, however we were still waiting 6 hours later, went to reception who said it had been completed, but i informed them water was still cold, (I had a cold shower to wash salt out of my hair) Eventually I complained to Love Holidays and lo and behold the next day we were moved again. Room was lovely but really needed detailed cleaning, however bathroom still flooded but not so bad. Now for the food. Restaurant on first floor. Only 12 containers of cooked food, I deliberately haven't used the word hot because it was consistently luke warm or cold. Complained several times to reception but it never got better. The manager, when asked said they have difficulty in keeping food hot when it comes out of the oven. Well it would help if the Bain Marie was hot. Not a lot of choice if you do not like your food in a sauce. Even the peas were in a tomato sauce. Breakfast was pretty awful as well, cardboard cornflakes and cheerios and muesli that was just oats and left over cereal. Salads were basic, very little choice as were the desserts. I have been a Chef/Catering manager for over 30 years and I have stayed in some horrible hotels but this just about trumped the lot. We spent all of our holiday money on eating out and I had wanted to do some of the trips but couldn't afford too. I looked for flights every day from day 2 but the were out of my price limit. Menu runs on a weekly basis, so if you are there for two weeks then food will be the same. Drinks. Alcohol very weak and vodka/rum/whiskey had a funny taste to it. No fresh juices. Juice was very sweet almost squash like. Juices, Coke, Beer (which was the best out of the choices) and wine was on tap but was pretty awful. To add to that the cocktails were dreadful and I asked for a Pina Colada and was charged 5 euros for it. I was all inclusive. This is meant to be a 4* hotel (absolutely wasn't 4*, 1-2* at most) Most four star hotels will allow you some premium drinks but no, obviously not this one. This hotel can only be classed as posh hostel at the most. I spoke to so many other guests who were and had made complaints as well. Entertainment. A greek night with two singers and two dancers A duo played one night, voices were ok but music was on the fast side and sounded like they only play four Chords for every song. Only two nights of entertainment. Hardly anything for children to do. No mini disco.

Do not book this hotel with Tui! They limit the number of people they send to this hotel so when complaints come in the percentages do not offer you any protection as it is based on the number of complaints at the same time and duration, we were the only ones there from tui so all the below is completely ignored. So as others have said hotel of two halves. The rooms and staff are great really clean and the staff try really hard to look after you within the limits set on them by the management and tour operators. Now the bad... this is the worst all inclusive I have ever had! I went to Cuba during a food shortage and ate better, snack bar is a joke last night's left overs wheeled out of a fridge and put back out at 10am. But only cold greek sausage hot dogs or cold burgers until midday. At midday the spinach pastry comes out which was hot but tasteless and kids just refused to eat. At 3pm the pizza comes out on trays small 2 inch pieces so everyone was ordering 4+ pieces each as so hungry as the restaurant was just as bad. So the restaurant was overcrowded it appears the photos on tui website were taken before the hotel added 40 family rooms and due to these the restaurant is cramped and you cannot walk straight between the tables, food was repetitive and always only 3 options pasta which was wet and tasteless or a slight variety of stew based dinners and salad. One night they brought out giro meat and pittas, but they cut 2 pitta breads up to share between about 50 people. Deserts where like a children's party jelly and ice cream. Once they brought out 20 pieces of baklava but this was gone when the first 5 people went up. I watched the manager turn a member of staff back to the kitchen with a second tray as it was to early and they would run out.. we ended up eating out and have over £500 in receipts as feeding a family of 4 is not cheap when you already paid for all inclusive. Drinks were appalling very watered down which I get but always served in tiny plastic cups, no presseco and limited to fruit juice type pre made cocktails, you could pay premium £5 and the barman made a fantastic drink but then however this was spoiled by being in another plastic cup not his fault but the hotel policy. I was questioned by the manager as I had a plastic pint glass and told not to use it, so just got 5 small ones and poured then into my glass what is the point!! I don't think they realised we have paid for better. Last think the evening bar was by a pool hence the plastic cups but there used to be a second bar and terrace to have an evening drink as on the photos all the tour operators use. This is gone! The terrace did not even have cushions out to sit on just a pile of foam on one chair and the bar has been closed as it has been taken over by the restaurant due to lack of capacity again. On our return we complained to Tui how we felt they had mis sold the holiday and they thanked us for our comments, after weeks of back and forth they offered us a £200 voucher and a standard letter. We have decided we will never use Tui again and I urge everyone to check and double check your accommodation do not rely on them to look after you or try to make your hard earned vacation the thing you have looked forward to and paid a premium to go with a repitable company that we now realise Tui are not anymore. Hotel accommodation 4 star but everything else 1 or maybe a 2 star for food and drinks.

Went there as a family just me my husband and son..... the staff are very friendly that's one thing I can not fault and also the hotel itself was very nice 🙂 👌 we stayed over the new side so the rooms, poolside bar and pool were fab the lack of entertainment was an issue as it meant having to go out alot at night......there was a Greek night and a singer I think twice in the 10 days we was there , I think having more entertainment with an all inclusive hotel is a must especially with children. The restaurant was at the side of the place which was a lovely walk past four pools that was clean 👌 but the negatives was certainly the food ......there was lack of option for children of English food plenty of salads and fruit that was fresh but there was alot of dishes that I didn't know or like I think this places caters more for European then English as the hotel was mixed this indeed had a massive impact on our holiday as eating out became essential which cost alot. Overall it is what it is the place is nice and certainly a great location 👍 👌 beach within 5 min walking but the food there could massively be improved.

Lovely hotel and room. Great location away from noise but plenty bars and restaurants (needed) close by. Pool table is rubbish. Pols great. Food was absolutely terrible for breakfast and evening meal, after trying twice we eat out every night bar one. Would stay again but not go all inclusive as food is that bad.