Writing this review from the hotel room at the moment. We travelled to this resort as a family of four, we were expecting high standards considering the amount we paid for this holiday, we were promised 4 à la carte restaurants, however, non of them are open at the moment. The staff are extremely rude and unhelpful, whilst checking in, the receptionists personal mobile rang, and he answered it while having a conversation with me, how rude is that?!? Considering how many English tourists this resort has, staff don't know basic English to help visitors. Rooms are very dirty, although the rooms looks good, and I must admit, they are good, but what's the point when the rooms are dirty? It's only been 3 nights into a 7 night holiday and we are already tired of the same food on the main restaurant...same old bland cold food... This morning, at breakfast, there was no plain white bread! Utensils are not clean, stained with dirt. During the day time, the bars don't have basics to put together a cocktail, ice cream runs out during the day... The Aircon in the room stops working on a daily basis, I have to call everyday to get it to work...this is unacceptable! candy land is very good, however, you have to pay for drinks and food there...it's not in the all inclusive package...and it's not cheap! This hotel has charged us full price for services thay they are not providing at the moment, example, à la carte, not all bars open, food running out, staff are rude and unhelpful , rooms are dirty. My advice to anyone who is looking to book a holiday is to look elsewhere. This hotel is NOT 5 star!! Maybe 3 star. From my experience this visit...I would never be coming back to this hotel ever.