Staff are so helpful and smiley, nothing was a problem. We were in Villa 10 next to the 2nd pool. The wifi is better near the first pool. Breakfast was an assortment of Indonesia and Western items, you could get omelette and eggs freshly cooked. Happy cocktail hour was available. Rooms were prepared nightly for mosquitoes by the staff. Located in Ubud village which has some nice eatery places and drinks.