Viajero Miami

I just checked in at around 11am. The elevator is broken. I go to my room and the water isn’t working! I call downstairs to see what is going on they tell me the water will be off for a few hours. I proceed to let them know how inconvenient this is and they could have told me this before I checked in and they HUNG UP IN MY FACE! That was disrespectful and unprofessional! This will definitely be my last time coming here! And they said they can’t discount my room or give me a refund!

The most RUDE staff! 2 managers and the waiter! Long story short, their outside hostess asked us to eat there and apparently it was close to their closing time and we didn't know this. We were just walking by! All 3 peaked at us so many times as if to say hurry up. The male manager cleared our entire table, PLACEMATS, candles and all WHILE WE WERE STILL EATING. He reached over our food without any apologies. I need someone to look at the cameras for Sunday May 19th around 11pm and see the most ridiculous treatment I've ever seen! Been coming to Miami Beach for 5 yrs now and I will never eat here again or advise anyone else to!

A friend recommended staying at this hostel (make no mistake not a hotel). When we checked in the guy behind the desk looked at us like we were crazy (80 yrs old). Our room was directly over the nightclub and it was far from having any update. The bed had a plastic cover over mattress which made for a difficult sleep. This location great for 20-45 yr olds. Anyone older should check out all the many small boutiques on Collins Ave for a more comfortable stay.

Hello. I want to report Viajero Miami, located on 1120 Collins Avenue, Miami Beach, Florida, 33149 for refusing to refund me two nights that I paid for and they, for NO REASON, refused to do business with me, so I didn’t stay there for the last two nights and had to look for another place to stay. What happened was: they offer in their rate towel for guests. I got back from the beach today, cover in sand. Wet and cold and they said they had “no” towels available. SHEILA that attended me was super rude since the beginning of the conversation, telling me in a very rude way that they didn’t have any towel and that they had to idea of when they were going to have towels. She was rude since her first word and obviously enough I stared being rude back. I told them I was going to wait for a towel at the reception and then funnily enough, a clean towel appeared out of no where in less than 5 minutes. When SHEILA was giving me the towel, I thanked her and was leaving and then she tried to lecture me which obviously I did not allow her to do that as I am not a kid and most importantly not her kid . So we ended up having a little argument. We were basically talking over each other. During this moment I NEVER threatened her, NEVER called her names, NEVER screamed, the only thing I kept on saying was: “you were rude first, you were rude first” and that was all! I went to take my shower peacefully and once I was out, I was surrounded by 5 cops! FIVE!!! They treated like a criminal, they gave me 5 minutes to pack and thrown me literally on the street, with 3 suitcases and no where to go in the busiest week of the year in Miami. I never felt so humiliated and mistreated in my whole 45 years of life. I am a kind, friendly and respectful person, all the rest of the staff knows me and were really nice to me. They can testify what I am saying, talk to the cleaner of my room (208), they will confirm my character! I want my REFUND for the two nights that I did NOT stay there because they refused to do business with me, with NO explanation so if they refused to do business for the last two nights, I want my refund for my two nights, it is just simple and that fair! I had to find a place in a Saturday when the town is packed and pay a much more higher price. I am going after my rights here in the USA. They cannot do that to people. I filled a police report and share if requested. You can and should definitely talk to any staff or any guest there right now and they will backup what I am writing here. I have many witnesses that will prove that whatever SHEILA said is not true and she lied! I don’t want to fight and honestly I just want to move on from the most frightening situation of my life so please just refund my money! I recorded the whole situation and can share if requested and will use for legal purposes. I did NOT disrespect the staff, I had this misunderstanding with ONLY SHEILA, and I did NOT threat anyone, I did NOT threat SHEILA. They refused to reimburse me by alleging that they couldn’t find another guest to fulfill these two nights but this is NOT true! I have my friend that was in the same room that can testify that right after I left, they came over, changed the bed sheets and there was a new guest in the same night. Sheila is a lier, she lied and I can prove! Can she prove what she said??? I doubt it! And to be fair, other than SHEILA, which cowardly enough, refused to give me her full name (I wonder why, if she was right…), the rest of the staff was amazing, nice, friendly and very helpful!

This place is a nice base for staying in Miami. On arrival, I was given a wristband and a keycard for my room. The room was big, and the beds had a privacy curtain, which was nice. There was a big bathroom, which had a toilet a large sink area, and a big shower. There was an app that you could download and become part of a chat group for people staying here, but it was quite complicated to get, so I did not bother. I asked the person on reception for some change for the buses, and they did not know what a quarter was. I asked for some information about a couple of places, and they were not very helpful. One of the evenings our bathroom was locked most of the night/morning so I had to go and use the toilet by Reception. A couple of times I went to the toilet by Reception and the person on Reception was asleep in their chair. I tried to get their attention, but it was no good. I struggled to sleep due to the vibration of the music downstairs, and some nights it was cold, due to the air conditioning in the room, and thin sheets. They have a water machine by reception which was handy when it had water in. If someone who works here comes to your room, and says they are going to call the police unless you leave they mean it, as one night I woke up to at least one police officer in the room, dealing with another person in the dorm.