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Turquoize at Hyatt Ziva Cancun

Cancun, Mexico
5 out of 5
Approx hotel star rating
Based on 29 reviews

1 / 57

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Official Description

Welcome to Turquoize, a serene adults-only haven, ideally situated within Mexico's most coveted family resort — Hyatt Ziva Cancun. Standing tall above a scenic peninsula surrounded by three sides of sparkling seas, Turquoize grants guests an exclusive getaway—complete with special adult-only access— within an all-ages resort. The lavish adults-only suites overlook the resort's best seascapes and include butler services, private transfers, swim-up suites and VIP access on top of Hyatt Ziva Cancun's extraordinary amenities. That's the Evolution of All-Inclusive.

Amenities

  • Sailing
  • Aerobics
  • Fitness
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • TV lounge
  • Theatre / auditorium
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Transfer service
  • Airport Shuttle

Room Prices & Availability

Rooms

1 / 3

Double Turquoize Ocean Front Master King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More
1 / 2

Double Ocean Front

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Living room : 1
  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Room Ocean Front

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Room Ocean Front

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Room Ocean Front

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior Sea View

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Double Ocean Front

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Double Sea View

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Single Sea View

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Single Superior Sea View

Facilities

  • Room size (sqm) : 64
  • Number of bedrooms : 1
  • Wi-fi
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2008
  • Total number of rooms : 547
  • Number of floors (main building) : 11

Turquoize at Hyatt Ziva Cancun is booked in hotel categories: Business hotels, Beach hotels, Green Hotel, Only adults and Hotels with spa.

Facilities

Most popular facilities

  • Sailing
  • Aerobics
  • Fitness
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Sun loungers
  • Parasols
  • TV lounge
  • Theatre / auditorium
  • Wheelchair-accessible
  • Car park
  • Wi-fi
  • Transfer service
  • Airport Shuttle

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 15:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Wi-fi*
  • Transfer service
  • Airport Shuttle
  • Room service
  • Laundry service
  • Medical service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Clothes dryer
  • Private pool
  • Bikes available

Activities

  • Sailing
  • Aerobics
  • Fitness

Health and beauty

  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre

Business

  • Meeting room
  • Projector*
  • Audio-visual equipment rental*

Restaurant service

  • Café
  • Bar
  • Restaurant : 8

Entertainment

  • Outdoor freshwater pool : 1
  • Sun loungers
  • Parasols
  • TV lounge
  • Theatre / auditorium
* Some services shall be paid at the establishment

Popular Room facilities

  • Wi-fi

Meals

  • All inclusive
  • Gluten-free meals
  • Vegetarian meal

Tripadvisor Reviews

Tripadvisor traveller rating

29 reviews

Traveller rating

Excellent
18
Very good
2
Average
3
Poor
0
Terrible
6

Rating summary

Location4.9
Sleep Quality4.6
Rooms5.0
Service4.5
Value4.4
Cleanliness4.8

Recent Tripadvisor reviews

S4366AGaprilb

Arlington, Virginia

PERFECTION! Unforgettable Luxury at Hyatt Viva Cancun Turquoise Tower!

31 Jan 2025
You will LOVE this resort! Our stay at Hyatt Viva Cancun Turquoise Adult-Only Tower was nothing short of amazing! This resort offers the perfect blend of luxury, relaxation, and fun. Highlights: Adult Pool Vibes: The atmosphere at the adult pool was lively yet chill, free from the noise of kids—an ideal spot to relax and unwind. Turquoise Cabana Experience: The cabana service was outstanding, and Saturnino, our waiter for the entire week, made the experience even better with his fantastic service. Top-Notch Butlers: Natasha and Miguel, our butlers, were incredibly communicative and went above and beyond to fulfill every request and answer all our questions. Their attentiveness was a highlight of our stay. Incredible Rooms: The rooms are fantastic—spacious, modern, and equipped with a hot tub on the balcony, which was one of our favorite features. The bathroom is fantastic! Spa Day: The spa was absolutely top-notch—a must-do experience for anyone looking to unwind further. Dining: The resort food met expectations, and we particularly loved the steaks at La Bastille and the hibachi. Breakfast at Tradewinds was a daily treat, and I highly recommend trying the "blue drink" at Turquoise—it’s delicious! Service & Cleanliness: Every staff member we encountered was kind, courteous, and professional. The property itself is impeccably clean and well-maintained, adding to the overall luxurious experience. Memorable Events: We celebrated New Year’s Eve with a fantastic fireworks display and had an absolute blast at the foam party by the adult pool earlier in the week. Final Thoughts: This resort exceeded our expectations, and we can’t wait to return. Next time, we might even bring the kids since the family-friendly side of the resort looked equally fun. Hyatt Viva Cancun Turquoise Adult-Only Tower has earned its spot as our go-to resort in Cancun!

T4220DPantonioc

 

Worst resort I have been to

31 Jan 2025
Considering the high cost is the worst resort I have ever been in my life (I travelled a lot in all the 5 stars hotels). Beginning with the food, was horrible. The amenities starting from spa and gym are not well taken care of, and very very dirty. Management staff wasn’t accommodating, and sometimes rude. I don’t recommend to anyone . Take your money elsewhere.

jdschmitz

Saint Louis, Missouri

#1 in Cancún… No Doubt

30 Nov 2024
Just finishing our stay in the Turquoize tower and just want to say all the staff has just been wonderful all around. They are the reason we have now visited multiple times. Our butlers Angel and Emmanuel were awesome. Uriel and Alan at the Punta Vista bar are the best and #1 the reason we will come back in the future. This is one of the only places I truly feel the staff cares about the guest and are always doing anything they can to make your experience the best it can be.

3days3noches

 

Amazing Beaches, Pools, Drinks and Service!!

31 Aug 2024
I very rarely give 5 stars to a resort but the Hyatt has it all!! The only downside might be that it’s not truly adults only but it didn’t bother me! I was there doing a YouTube review for my channel so I go into more detail on that video but the biggest highlight for me was the beach and the water. Stunning!! Never seen anything like that except in Turks and Caicos and El Cielo Cozumel! I didn’t like the Italian Restaurant and the Diner food was average but I loved the fact that they had a buffet option for breakfast, lunch and dinner. I’m not a real foodie so don’t take my food review if you are! The service was amazing. Thank you to Archangel and America’s our butlers! And all of the staff that we met along the way. William Cordoba, Alexander and Sonia, Roman, Jose, Miguel, Juan I wish I could remember all the names because everyone who works there deserved recognition!

More Hotel Information

To take into account

  • Only Adults
  • Minimum check-in age : 18

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return