This is the second time we have visited this hotel, having also visited in Aug 2023. Upon checking in (9pm) we were asked if we had been before and were given a complimentary room upgrade, which was very much appreciated. Hotel is lovely. Room was clean and just the right size for a standard room. Tea, coffee and free minibar are included. We stayed in the rooms overlooking the pool this time (outside the main building) but previously stayed in the main hotel. Both rooms were equally good although the outside room was noisier at night due to the entertainment. The convenience of the outside room was great, as we could pop back from our sunbeds to use the toilet and change for lunch etc. Pools and waterpark are great for all ages. Cleaned at night so were good to use again by the morning. Tiled surface gets VERY slippery during the day and can be quite scary, hotel need to fix this issue. Usual problem with people reserving sunbeds, you need to be up at 8am during peak season if you want a decent bed. Some sunbeds have waiter service QR codes, some don't. They are up high on the parasol so aren't immediately obvious. We used the beach cabana which was my favourite part of the holiday. Cost extra but was worth it. Waiter service very good, and it was nice and relaxed on the beach. I would've spent the whole week here if I could have afforded it! Food is very good with a huge variety. Yes they have the same things every night but with that amount of variety it's not easy to get bored unless you have a restricted diet. We didn't try the A la cartes as they have quite small menus and nothing really appealed. Waiter service in buffet restaurant very hit and miss. Sometimes offered drinks, sometimes had to go and ask for them. Had to get our own cutlery several times. Coffee hut is excellent. They do a range of hot and cold coffees and the ladies are lovely. Special mention for Kadriye, who was always smiling and remembered orders. Drinks at the bar are branded, although not all drinks are available at all bars. Patisserie is really nice, I recommend the layered gateaux style cakes and the fresh waffles. Spa is great. I had a 1 hour aromatherapy massage which was wonderful. I liked that there was no messing around with getting into robes, or waiting in a relax room etc. You just went to the treatment room and stripped off to swimwear, which personally makes me feel a lot more relaxed than all the usual faff! Entertainment is very good. Different shows at 9.45pm every night and shows appeal to all ages e.g. dance shows and acrobatics. We loved the cats that roam around the hotel. They are friendly, which makes me think they are treated well. There is a donation box for them outside the shop that sells inflatables, for guests to contribute to their care. Hotel could've got 5/5 IF: Buffet foods were accurately labelled, particularly if they had labels to say 'vegetarian'. As a veggie I accidentally ate meat on at least one occasion due to lack of labelling. Poolside was less slippery. Mats? Waiter service in buffet restaurant was better i.e. cleaning tables more regularly, setting cutlery out and being more attentive to drinks orders. Putting QR code for waiter service by all the sunbeds, not just some of them! Coffee hut open for longer. Shame it closes at 12pm. Improve the arcade room. Half the games don't work. A second pool table would be good, it was almost impossible to get a game!