The Sarann, Koh Samui (SHA Extra+)

The Sarann is located at the quiet end of the beach which is accessible from the hotel at low tide. We stayed in a Jacuzzi Villa which was spacious and private, the whole hotel is close to a busy road so there is noise from it. The pool and grounds are lovely and kept spotless. The pool villas looked nice and in hindsight we would have preferred to have stayed in one of those for the sea view. Our room was well looked after by Wandee and the bar/restaurant staff were equally helpful and friendly especially Tommy. Ang in reception is a credit to the hotel and gave us good advice when needed. We did a half day tour of Kho Samui which was well worth doing and a boat trip to the marine park again well worth doing.

The bones of the hotel are good but now somewhat tired. Food at the restaurant was lovely, staff friendly BUT apart from your initial drink you won’t be approached by any staff to get another or order a desert. Lots of road noise and our room has unfortunately backed onto the road. The views are great but you will need transport to leave the hotel as no footpaths and high speed traffic make walking impossible. Finally, after specifically asking about a late checkout and been told yes and the price (at this point we weren’t asked to pay but told we could pay on checkout) we were unceremoniously hauled from the pool area shortly after check out time as it hadn’t been recorded on their booking system. Ensure you pay in advance and get a receipt if you want a late checkout. Whilst the manager was apologetic it doesn’t alter the Faulty Towers result

For a hotel which has won awards it was disappointing the reception is chipped and scruffy as is the bar - the traffic noise in our room kept us awake all night and the food was poor unimaginative badly presented and tasteless. The staff were on the whole helpful but the restaurant is badly understaffed and service was slow.

Just got back from a 9 night stay here. First thing straight away to say is that the location of this hotel is pretty terrible- it backs onto a frantic dual carriageway and there is thundering noise day and night...particularly bad for those cheaper rooms which back right onto it. If you are looking for peace and good sleep, forget this place, although I believe the sea view pool villas at the front are pleasant and very popular. The isolated location also means that you cannot walk anywhere and must get transport for any trips away from the hotel, we spent £180 on taxis over our stay. Good things to say- the view across the bay is wonderful, the staff are pleasant and helpful. The hotel cats Berry and Kuro are friendly! The rooms are large and pleasant if a bit tatty now. Negative things- totally unsuitable for families (the infinity pool has steep steps, nothing for kids to do). The breakfast is poor and a bit weird- recycled noodles for breakfast? Finally, Chaweng Noi beach is not what it is cracked up to be with 3 derelict buildings beachside, litter and sea can be quite rough. Overall the glossy brochure photos make the place look awesome, but it's location makes it not a good choice and the road noise gets quite unbearable. Think twice if you're looking for peace and a beautiful beach and make a different choice. 2 stars because the staff work hard and the location and lack of investment in the place over the last few years isn't their fault.

We’ve just spent a week at The Sarann hotel and loved every minute. The staff are very professional and friendly. We especially had a great bond with Natt who went above and beyond to ensure our stay and experience was second to none. Thank you to Natt and the team for an unbelievable stay. I would highly recommend this hotel. I stayed with my mum and will certainly be back. Thank you again. Hope to see you all again soon x