Swandor Hotels & Resorts Topkapi Palace

Hotel was very clean, we loved the foam party Staff were very friendly, we loved the food. Shops inside the hotel are very expensive which was a shock for all us. We wish we had more time to stay as 4 days trip felt very short and there is a-lot of activities do to

The best holiday we have ever had. The hotel was phenomenal. The food was amazing and plentiful. The entertainment team were brilliant, lots to do for all ages. Loved the beach and the water sport activities. Really didn’t want to leave as loved it here so much. Thank you Swandor, you are really good at what you do.

We went with a family of 12 . Apart from the hiccup at reception when checking in Very enjoyable hotel with great surroundings. Very big with excellent staff including the housekeeping. Food was varied and a lot to choose from . Very clean and a fantastic place for families

This hotel has so much potential however a many things let it down and at best you could consider it 4 stars at the moment. Good points - Big resort, ample sunbeds even in peak (front row of pool go very early but can go down at 9-10 and still find loungers) - premium brands of alcohol (but ask for brands else they occasionally put in local stuff that tastes like paint stripper) - rooms clean (no turn down in evening) and if anything missing a quick call will address. - wifi good throughout hotel Bad - advertise multiple restaurants but only 1 of the 3 al a carte restaurants can be used once per stay. Others are paid for. Would expect 1 visit per restaurant per stay minimum... also food in these is the same as main buffet so no point in paying and no variation (I prefer al a carte to get something different) - vegitarian food lacking. Was so bored by the end of the 11 night stay just wanted to get home. Pizza, pasta, chips, noodles, rice. Not 1 plant based product, no pasta to order so you can mix it up, pizza lack sauce and take like dough and cheese... and cross contamination everywhere with spoons/tongs - while on face value looks like lots of food not actually that much choice and everyday the same. Maybe theme nights would help but even my husband who eats meat got bored.a lot of over cooked items (left in heaters too long) and repeated items making it look more vast then it was - no pool side drinks service, infact lack of service everywhere. No1 offers drinks at meals and you have to stop someone to get anything. Family of 4 and they pour 2 waters... why?? - not the hotels fault but people forget all manners or sense of decency here. Push in at food counter, walk into you. - many people complaining of things going missing... inflatables, shoes... even a ring! - family room gives 1 sofa bed which is rock solid. Hard to sit on let alone sleep on! - bathroom and balcony tiny... - on check in you get no information and just get directed to downloading app... no run through of facilities, timing's of restaurants etc. Guest services just as useless and will just give basic answers to questions... would expect more of a run through of facilities and timings or at least have it in the room to read at your leisure. - tour agents onsite massively over priced! - beach not sandy. Nothing like lara beach! Overall if the service and food was improved this would be a lovely hotel but in the absence of any change I wouldn't return... plenty of other hotels which are much better!

Swandor Hotel has the potential to be a great family resort- food in the main restaurant is great, but it’s only open for very limited time for dinner which means that it’s crazy busy and people struggle to find seats. The rooms are a nice size but the maid does a bear minimum when it comes to making up the rooms each day. To be honest we had to redo the beds each morning. She was also tight with topping up the essentials e.g not toilet roll unless you specifically ask for it. There is also limited spaces to sit outside unless you want to be next to the pool or beach. No benches or tables outside. Also there is no women only pool. Also avoid eating food in the Divan Restaurant- it’s very limited and literally left over food such as watery spaghetti. Tastes like bland school dinners. Also hardly any of the staff speak English so trying to communicate is very difficult. Fellow guest start helping teach other. Also the staff have very limited knowledge and are not very helpful - the automatic response tends to be I don’t know rather than let me find out. Staff are rude. When you check-in they hand you a card which just the names of the restaurant but no other info so as a guest you need to figure out essential info on the facilities available such as restaurant menus, info on entertainment (if any), location of the pools, what else is included as a part of the inclusive package etc. this means that you miss out on things because you don’t know about it which is very frustrating. Also don’t book cabs through the hotel- they will quote you in dollars, pounds or euros which is double the fare. I fell into this trap for the first few days until a fellow guest stepped in and asked in Turkish why the employee had just quoted me a price in euro which was double what he had been quoted in lira’s for the same trip with same number as f passengers. The employee was quick to backdown and I ended up paying half the price so beware. In terms of entertainment- limited options unless you like sitting in the sun all day or being in the pool. The kids arcade only opens at night. There is two table tennis but queues are very long. Drinks are very limited- no slashes or mocktails. 3 options of fizzy drinks. Snacks are limited too - left over food. The items in the mini bar are very limited - one crisp and one pretzels- same flavour and brand every day. 2 cans of drinks plus one bottle of water. No variety as all. Also trying to get hold of anyone at the hotel is very hard. They don’t respond to emails at all so you can’t reach them before the trip and once you’re there if you try calling reception- good luck - u will be waiting 30 mins at least and a few hours before you get your request. If you’re given a ground floor room, make sure you bring mosquito repellent and aftercare cream as the rooms as full of mosquitoes - reception staff don’t react when reported so come prepared to be bitten. Overall - would rate this hotel as 3 star hotel. There is definitely better hotel with great customer service. The Swandor hotel doesn’t compare unfortunately.