Summer Island is a beautiful island, the beach’s and snorkelling were amazing with lots of available beach beds. We were on half board and found the restaurant food plentiful and varied - special call out to the ‘fruitman’! Bar food was also good if a little expensive, and we enjoyed cocktails and the sunset at the Neva bar. We had a Superior Vista room with ‘ocean view’ although most of the view was of palm trees, which keep the island beautiful but bit misleading on room description. Room and bathroom were clean and well decorated, and daily fresh towels and water were appreciated. Restaurant staff, gardeners and housekeeping were all friendly and helpful, shame not everyone on reception was the same. We were told the resort was fully booked but apart from in the restaurant it did not feel busy at all. Our arrival at Summer Island was the only thing that cast a shadow over our trip. After checking in at the airport we were shown to the waiting room and told our speedboat would leave in an hour. After 1 1/2hrs nobody had come, we saw a boat arrive with Summer Island on it so took our luggage out but it left empty and there was no one to ask so we decided to return to airport and check. The desk was empty, after a phonecall and another ten minute wait someone arrived who seemed very surprised to see us, he contacted the resort and it was obvious we had been forgotten about. The boat had left without us, and obviously names had not been checked off. Many excuses were made, including ‘we counted and we had the right number of people’ but no apology. We had to wait another hour for a boat that was picking up staff, and instead of arriving at the island at sunset we had an incredibly rough crossing in the dark. On arrival at the island we were received again with no apology, when we said how unhappy we were we were offered a free lunch at the buffet restaurant and whisked quickly away from the reception area - literally carrying our welcome drink! After some negotiation the following day we were offered a bottle of champagne but we did feel an apology and even the offer of a drink at the bar when we arrived after the rough crossing with negotiations later would have felt like better customer service.