I have been coming to the hotel for many years. On arrival on this occasion I dealt with Colly at the front desk. She made the sign in easy and without any fuss. She was friendly, welcoming and smiley on our sign in. Addressing my questions promptly. Making me feel like coming to my home away from home. Throughout the 3 week stay the staff at the front desk and the concierges would always say hello both in the morning and night. During the stay I encountered a problem with the aircon. I spoke to Colly on the desk and she arranged for the problem to be fixed quickly, which it was. I was travelling with a friend and Colly and the staff had accommodated our request by having our rooms next to each other and in tower A. The hotel is close to numerous shopping, eateries and a block away from the beach. Bangla road 3 min walk away. I booked the deluxe spa room and it was clean and spacious. Cleaning staff were also friendly when encountering them. I like this hotel and that is why I have been coming back every year for many many years. The staff like Colly, always make you feel welcome.