Sertil Deluxe Hotel & SPA Adult Only 16+

Ramada is one of the biggest hotel chains in the world so it should have been perfect. Unfortunately it wasn't. The view is beautiful, the infinity pool was lovely apart from the broken steps, No problem getting a sunbed even at 10am, unfortunately not enough umbrella's, there was a pile of broken ones! Maybe get them fixed ? No hotwater for 3 days, and the rest of the time very hit and miss. Key card didn't work numerous times, did report it to reception but nobody came, in the end we relied on the cleaners to let us in. Music by the pool was the same songs on a loop over and over again. Very annoying please buy some new playlists. Hotel shop supposed to open at 10am actually opens whenever the guy can be bothered usually 12.30, spoke to reception who said it wasn't there fault as they don't own the shop, not a good response. Prices at the bar very expensive £7 for a milkshake £7 bottle of corona. Asked for a coffee in a large mug was refused, only do it in a small cup even though they had a tray of large mugs, then charged me £4.50 not great service to be fair. Beds really comfortable aircon and safe included. Entertainment only on 2 nights, being a remote location you would have expected more of an effort. Staff fairly quite and reserved, none of them looked particularly happy, the girl from the spa went off in a huff because we didn't book any treatments straight away. Food at the restaurant bar was very tasty, and breakfast was great. Cleaners did great job everyday. Would I stay here again probably not, but don't let my opinions put you off its still a very decent hotel hence the 4 stars

Absolutely amazing hotel. We came for 10 days and have really enjoyed it. Everyone round the pool is really friendly, we made so many friends. Staff are also absolutely lovely, Ibrahim is great. The man who sells the spa's is so lovely and chatty. There is another waiter there who is really funny and chatty as is the F & B manager. Reception ladies are lovely as are the men, I don't think there was really any staff we didn't like. Besides the view, the staff is the next best thing about this hotel. The food/drink at the hotel is quite expensive, breakfast doesn't have a lot of choice, mainly just eggs. Showers need working on as they were cold majority of the holiday, otherwise rooms were really nice and spacious, beds are really big, we had 2 beds in our room. TV has netflix and some turkusg sport channels if there is any football on during your stay. In terms of shops/restaurants, you have Hisaronu which is 5 mins in a taxi, Oludeniz 10 mins, Kayakoy (ghost town) which is about 8 mins and then Fethiye which is, so there is so much to do. Really easy to get taxis from the hotel and they're really cheap. Would absolutely recommend this hotel, lovely relaxed atmosphere, gorgeous views and amazing staff who really made our holiday.

Our room was great (swim up room on the first floor), rooms were cleaned regularly and water provided often. There were some water issues such as a leaky tap which only provided hot water and a shower that often wasn’t hot, and pool levels fluctuated. Hotel also provides a free shuttle to sugar beach which is located at the blue lagoon and not the main beach. Drinks are delivered to the sunbeds and staff very friendly, very reasonably priced. Beware the biting fish! Staff at hotel work very hard and extremely friendly, they make the hotel and experience very enjoyable. Only downfall - on arrival we were told we could request late checkout. However, we had to wait till day of departure after breakfast (10am) to request a late checkout, only to be told it wasnt available. Feel like this is something they could tell you a few days in advance. Normal checkout time is 12pm so this doesn’t leave alot of time to sort other arrangements.

Reading the reviews before we arrived made us a little anxious. People comment on state of rooms & very loud music by the pool and how issues are not resolved by staff.- we experienced none of these. Personally - our rooms were perfect (swim up room) and 1 on first floor.Our rooms were cleaned daily , towels changed when requested , water replenished by the very thorough cleaning team. The beds were so comfy and the air con very welcome in the heat ! Slight issue with the toilet - would not stop flushing - maintenance resolved problem within 10 minutes😊 From the moment we arrived to our departure we were made to feel very welcome - Ibrahim and Ece 😊 spoke to us daily to ask how we were and genuinely enquired about our plans for the day ahead. The guest relations team go above and beyond to help whenever they can - nothing is too much- they are a credit to the hotel ❤️ At breakfast the staff are amazing - the 3 of us served coffee and juice to our table by the fantastic waiter working outside early every morning ( so sorry I can’t remember his name) . Omelettes , pancakes and fried eggs are made fresh to order by the amazing chefs and served always with a smile 😊 The buffet breakfast has something for everyone - ranging from fruit / cereals/ yoghurts/pastries/ hot food/ coffee machine / Turkish tea/ fresh juices. The staff work very hard to keep the area immaculate and always clear away plates when finished. We chose to spend most days relaxing by the pool - very comfy loungers - plenty available for all - people comment on the music - but some of it comes from the nearby hotel not Ramada- if you sit near the bar the music is louder than over the far end of the pool - if it is too loud for you - simply move to different lounger ! There are lots of options or if you prefer the beach - the hotel provide free shuttle to Sugar Beach - lovely beach / waiter service to loungers and very reasonably priced food, Maz is the star of the bar - regularly walks round the pool to take food or drink orders from you - chats to everyone but is never pushy 😎- always has cocktails of the day or name the cocktail competition In the evenings we went mostly to Hisaronu - taxi for 150 lira - reception happy to book this for you. The panoramic views looking out to Babadag mountain, Cable Cars.and Olu Deniz down below are breath taking - the reception has an open balcony area from which to take in this spectacular views. All reception staff are welcoming and greet you with a smile. I cannot write this review without mentioning the Spa - the 3 of us had Turkish Bath / reflexology and massage on our first day - special thanks to Mehmet and his superb team. I recommend the Spa to anyone - you will not be disappointed- the skill and knowledge of the staff is incredible - thank you so much ❤️ Finally I would like to say a massive thank you to everyone at the hotel - we had a brilliant holiday and will definitely return ❤️❤️

Lovely hotel. Amazing views. Fabulous infinity pool. Breakfast that you wouldn’t believe. Our room was spacious and classy with fabulous views. This could so easily be a five star review if not for the terrible loud music that is played on a loop constantly throughout the day. There is no peace. Lunch with a view or the infinity pool or sitting gazing at the blue lagoon or Babbadog is all spoilt by the constant boom boom bang. It is like being at a teenage rave. I did ask them to turn it down but was ignored so I spent most of the holiday away from the hotel instead of spending my money and enjoying its facilities. Ramada take heed. This is driving your customers away and losing you revenue!!