Sentido Pelagos Suites Hotel

Another great trip to Pelagos. Second visit, this time with the kids in tow so a slightly different experience but the kids loved it - plenty to do for them with the different pools & snacks on tap! Fantastic weather, beautiful setting, new Italian al la carte & as always brilliant service & staff. Hopefully we’ll be back this July again 🇬🇷🏴󠁧󠁢󠁳󠁣󠁴󠁿

When you first arrive at the hotel you have to draw a breath. It looks incredible. Grand, opulent, amazing water features. It really does blow you away. The room itself was excellent, size wise up there with some of the best places we have stayed. BUT did this carry through over to absolutely everything? Unfortunately not based on our experience. What makes the really good places great is the attention to detail, the small things and that’s where we felt this hotel missed the mark. Let’s start with the positives: - Aesthetically the hotel is stunning - Spotlessly clean - Snack bar great and easily accessible - Easy to get a sunbed and the pools are beautiful. - Rooms are excellent and roomy with lots of space for a family of 4. - Facilities in the room were excellent and easily rivalled other 5* resorts we have stayed at. - Pool bar staff are all excellent and doing a great job. - Animation team did a great job and worked their guts off each night. Credit to them for dealing well with the loud mouth Brit family knocking back Ouzo and beers from 9am that wanted to make themselves part of the show (These people are why we are hated so much in other parts of the world….) Now the negatives: - It’s not a 5 star resort - 3 at best in terms of service and extra touches you would expect but it has so much potential. - The hotel seems to be having an identity crisis. Is it a luxury spa hotel for adults? Is it for families? The resort itself is stunning but doesn’t seem to know what it is and as a result isn’t doing anything 100% well. - No water in room on arrival until we asked Christoss who kindly went out and sorted some for us. - A la carte restaurants are mediocre fair at best - not a cut above the main buffet experience, which it should be - and we were told that because it was complimentary we couldn’t really complain. Our Chicken was undercooked and like jelly, the wine was like drinking window cleaner. All things were raised with the restaurant in question and guest services. - Buffet is constant re-heats and a truck load of carrots in various forms. Why so many carrot dishes - menus stated that there were themed menus but never seen this ie Italian theme/ Asian theme it was all the same each night and options where minimal but you could always count on plain pasta and Bol sauce - End of season feel, with the exception of entertainment staff. We never experienced this at a different resort in Rhodes at the same time last year. - Clean the pools at the end of the day. The baby pool was sat full of all sorts of stuff and it was just left in there - The app is pointless, booked up for an a la carte meal to be told our booking had been refused. Update the app. If a time isn’t available get your apps dev team to implement a real time booking update system So that unavailable times aren’t listed. We seen numerous family’s have the same issue. - When the entertainment team get a well deserved break during the week there is nothing. Why not hire a band or a disco?! People go away to have an experience and there’s one night where there’s a complete atmosphere vacuum. - Many members of staff giving off an end of season vibe that we have not experienced before at other resorts around the same time. Attempts to book excursions were met with shrugged shoulders “end of season” This was the phrase of the holiday. We ended up booking an excursion ourselves without any hassle

Words just can't describe the relaxation you get at the hotel's spa. The girls there, where so polite and helpful. I tried the full body massage. Jasmine was such a professional and knew exactly where to press to make me relax. Definitely recommended!! Also don't miss the sushi, the salads and the amazing sweet desserts served at the main buffet. Will be coming back soon ☺️

The hotel was just simply amazing. I would recommend this hotel to everyone. All the staff are kind, especially Austin, Michael and the whole entertainment team. The service was a bless and everyone kept smiling the whole day. The facilities were on point and have nothing that wasn’t good about our stay