Sentido Apollo Palace

Recently returned from a great family holiday at Sentido Apollo Palace. After reading some of the previous reviews we were worried about what the hotel would be like but we were pleasantly surprised and I honestly think people just like to moan about anything and everything! We arrived in the early hours, check in was quick and food had been left in the fridge in the room for us. The room was spacious and clean, there is a kettle and nespresso machine, a fridge and also a wall mounted hairdryer ( not very strong so would recommend taking your own ) . We had positive experiences with all the staff, they work so hard and some of the guests can be quite rude towards them. My husband had an accident and the lifeguard on duty was brilliant, receptionists arranged for a Dr to attend and everything was sorted within an hour! The food was great, lots to choose from and was always replenished when needed. Pools are great, it is true that the family pool gets busy and people do reserve sunbeds but people could always find somewhere to sunbathe. Overall we had a great holiday and would recommend this hotel.

Will start with the good points, we arrived as a family of 6 at about 2.30 our rooms weren’t ready but we could take advantage of the all inclusive straight away. We had snacks and drinks and they were very nice. We got taken to our rooms and they were also great. I’m pretty happy as long as I have a nice clean room, I’m not one of these people who expect 5* for 3 star price I’m quite easy to please. I found the staff very friendly and the drinks and entertainment team are fantastic. We went to the restaurant and things changed quite a bit. Now I will admit I’m a fussy eater I hate fish and can’t eat anything with fat on it, so whilst looking at the food and trying to read the little cards that had the name of the dish on ( the cards are black and have been wrote with gold or silver writing so it’s difficult to read them). Most things were fish or belly pork to be honest for me personally it was terrible. My granddaughter chose some chicken and it was raw in the middle my daughter got something for her daughter who has a fish allergy and it had fish in it my husband got something and he will eat anything he said it was awful he tried another dish and said the same about that. The salads looked nice but I’m not a salad person and after having seen raw chicken and fish in dishes that had not been labelled as having fish in I couldn’t eat there we ate at a fab little place on the beach it was really nice and half our hotel were also eating there. There are kettles included in the facilities for the room mine stopped working about three days into the holiday I told the receptionist via phone not replacement after 2 phone calls I went to the reception and again asked about the kettle a guy came and took the broken kettle away and it was never replaced.my room ran out of toilet roll on about the third day I asked the receptionist if some could be put into our room we left today and still had not received said loo roll our sheets were not changed whilst we were there as my granddaughter cut for finger and got some blood on the quilt cover which was still on there when we left our towels were not changed but our bin was emptied every day and the floor was mopped once. However my daughters room had 5 loo rolls in but she had ants in her 3 year olds bed every day . So overall we had a good time but it could of been so much better we paid £5500 for this holiday the food let the place down and the cleaner let the place down I doubt we would go back

I have recently arrived home from a brilliant holiday with my two daughters and are suffering the holiday blues, as we had such a wonderful stay at the Sentido. The hotel is beautiful, with 3 pools, lots of daily activities for all ages and in a great location. We were all inclusive and the food in the restaurant was delicious, with great variety to suit all tastes. The Italian restaurant was also very good, with tasty Pizzas etc. Yhere is a self service pool snack bar, that has wraps, kebabs, salad, chips etc for the all inclusive guests. There is a beach attached to the hotel, where you pay €6 for 2 beds and umbrella for the day. We did a half day boat trip, which was very reasonable and would highly recommend. All the staff were so lovely and friendly and nothing was too much. I can’t name everyone individually, as there are so many, but the one person who stood out for me the most was Rafaela on Reception. On arrival, there was a small glitch with our room. It was nothing major, but Rafaela moved us immediately and was so professional and helpful. Despite having hundreds of guests, Rafaela remembered myself and my girls and would go out of her way to greet us and took a genuine interest in us as individuals, not just a number. She is an absolute asset to the hotel and hope this is recognised. A big shout out also to Nemo and his entertainment team, the pool bar staff and everyone else not mentioned. Thank you

We had a lovely holiday for 11 nights at this hotel. The food was fantastic, good quality & lots of variety. The Italian restaurant was fabulous, branded drinks and alcohol included. Food was lovely, atmosphere & beautifully decorated, the staff were very good. The staff should get a special mention, they are all very friendly, happy, accommodating & work extremely hard, from the cleaners, to reception staff, waitress, chefs, bar staff. The rooms are spacious & were cleaned every day! The entertainment team were fantastic day & evening. The pool areas every clean, comfy sunbeds. Which round the reception pool had no trouble getting a bed all day. But the children’s pool people were reserving beds at 6am!! Cocktails weren’t the best. This could be improved on. But overall we had a great relaxing holiday. We would definitely return.

Just returned from a 7 day trip,the hotel is in an ok location.we found not much to do locally with small kids as mine don’t like boats. Our room had ants everywhere in it,we couldn’t have food or even our clothes out of our bags. We were forever killing them. Anytime we turned on the tap in the sick a foul sewage smell came out and would make you want to be sick, it would linger for ages,and there is no door to close to keep the smell out, it’s all open area. Ended up having to brush our teeth in the shower all the time. 2 times the cleaners missed our room and as you have to put the toilet paper in the bin and with 4 people in the room it use to stink horribly. All inclusive option was good and the food was a great variety but we found the meat option were always very fatty which isn’t for us. If you want cold water no such thing unless you pay for it, all inclusive people have to use the water dispensers and the water is always warm, If you asked for bottled water from the bar the staff would get very rude and giving out in Greek to other members of staff and just stay pointing to the water dispensers. It’s terrible you can’t have cold water unless you want to pay them!! Plenty of sun beds daily and the pools are nice, the entertainment staff are very good but are very limited to what they provide in the evening. You’d be at one location for the kids disco to be told the night entertainment is at the adults only bar and then have to move and can’t get a seat then, most of the time we just went to bed early. The place is covered in wasps flies and mosquitoes and nothing to try keep them away from the seating area and when you go to the bar you see them the the blender and then see staff making cocktails with the container. Can’t say I would return to this particular hotel!!!