Royal Diwa Tekirova Resort

The only one positive thing is a beautiful grounds and beach. The rest - service, food, staff, cleaning - are just big disaster. The cleaning could happen only if you would ask for. Public WCs are not clean. Food is very poor. No simple toaster at breakfast! Coffe is not drinkable unless it’s Turkish coffee. There are so many things to improve.

This was a nightmare week, a ruined vacation, and the worst service experience I’ve ever encountered in my over 30 years of frequent travelling. I won’t go on about how bad it was—just check the real reviews, and you’ll see an endless string of 1-star ratings. The hotel is filthy, offers almost no food, lacks basic service, (and I do mean that, starting from absent cleaning service, to absolutley no waiters cleaning the tables at dinner time or bringing water, at the very least, to no beach towels availble on some days, filthy beach beds, coffee missing around the resort in all the bars- when complaining about this, I was abrubtly told that I have coffee in the room), and is run by arrogant managers and staff that seems to be, on purpose, trained to do absolutley nothing. I was even assaulted by one of them—Abdurrahman Kontes, the reception manager. Guest relations manager Svetlana Balaban pretends to assist but does nothing for guests; she just lies to you. Another manager, Sedat, was tasked with “handling” the assault, promising me either money or a complimentary week next year (I have proof of this through messages from him), only to retract this offer in the final day after I filed a complaint with the agency through which I booked. The general manager could not be bothered to reply to my emails, he finally replied to my forth email stating that I will be very well looked after, as all the other guests are, (I urge you to read the reviews written from accounts that were not especially created in 2024 for the ONE Movenpick review and judge how "well" were guests looked after), and he proceeded to not show up to the meeting that he proposed. Finally, Şinasi Gürocak, the Prince Group director (who also owns this hotel franchise), treated the situation like a bazaar negotiation. When I showed him a photo of eight people waiting in line for a drink during dinner, he shrugged and said, “What’s the problem? Wait three or four minutes.” It’s appalling that Accor Hotels, under which Mövenpick operates, allows franchises like Prince Group to tarnish their reputation. If you’re considering booking, ensure the hotel is not run by Prince Group, and I encourage you to report any issues to Accor, hoping they’ll address this unacceptable situation for future guests. Avoid at all costs. If anyone from the management at Prince Group, Accor Group, or Mövenpick is genuinely interested in improving conditions, I have documented proof of everything mentioned above.

We booked this hotel as a family holiday and it seemed to suit all ages ie grandparents to 7 year olds! We were dubious re so many awful reviews but really do not know where they came from as in our opinion totally unjustified. We all had suites - which were spotless and cleaned every day. The gardens were lovely and immaculate. Staff all so friendly and helpful. Pools and water parks a big hit. Would recommend hiring a cabana on the pier as it’s so peaceful and beautiful views. The net over the sea was a big hit and we had our own ladder into the sea too which was clear and an amazing colour and so clean. Drinks were bought to us plus fruit platters and ice creams so worth the cost. Food was fresh and good quality and the salads were fabulous. Food huts dotted around were great - everyone loved the fried chicken! Absolutely couldn’t fault the hotel. Yes not many Brits there and lots of Russians but our grandson made friends with some Russian brothers and they communicated through Google translate, sign language, computer games and the boys had a little bit of English. They were all sad to say goodbye to each other and got on so well it gives you hope for the future!!

So, first off .....I have to say if you are visiting this hotel as a Brit you will have to overcome the unfriendliness of other guests as this is not your typical Brits abroad location, once you get past that (if you can ) its amazing. We did get off to a rocky start trying to navigate our way around, the staff when we arrived didn't speak very good English and just gave us a sheet of paper and took us to our room as it was around 3am when we arrived. We were here for 12 days (originally 10) but we had such a wonderful time we asked if we could stay and pay for an extra 2 days (massive thanks to Ali baba and Abdulrahman for making this possible), we were 2 adults and a child (6). The food was good and there is just so much to choose from but always fresh and tasted great, the outside grill in the evening was good and always had a good selection of meat and fish. My little boy needed a couple of days to adapt to the food (no chicken nuggets or pizza) but once we had found our way around we discovered that there were all different little food huts dotted around the complex that did other food like chicken and chips and pizza's. We booked a Comfort Suite Room which was surprisingly big and was split on 2 levels and had 2 bathrooms which we didn't expect, and it was cleaned on a regular basis, Mini bars and coffee was restocked everyday and included in the price. The Aqua park was great for the little one and even we had fun. We booked a bed on the beach a few times and it was always a good experience the staff were friendly and always waited on us. The Beach is beautiful and very relaxed its not your typical run for a sunbed and put your towel on it place, there are plenty of sun loungers to accommodate all guests at any time of day (note that you might want to purchase sea socks as its tiny tiny pebbles) Entertainment was good, we visited the Neptune bar regularly and the Staff were great, especially Mustafa and Zuzana. and the Beach Bar is good for after hours from 12am-6am if you fancy a late one. Reception staff in the day were always helpful and there is always iced lemon and mint water available along with Prosecco. We booked through Jet2 and our Rep Stephanie was great she is such a lovely lady. Massages are also a plus and the staff were great (again thanks to Ali and Alvin) although a bit pricey but what the hell we are on holiday ...right ?? We had family photos taken and the guys were professional and very funny. We did a Cable Car excursion up to the top of Olympos Teleferik which was my little boys idea ...he loved it ( I was terrified lol ) but it was a great day out. Jet Skiing was also a plus and you can book all this with the hotel or you rep. Although its not close to any large town the town itself is a stones throw away and there is always a taxi outside that can take you to the centre for any essentials for around 5euro's. The hotel itself is beautiful its heavily visited by eastern Europeans and we only met very few Brits and mainly just couples but there were also a few families, we wanted a family holiday and a bit of privacy so it was perfect for us. I would recommend this hotel to anyone that is looking for peace and quiet and really just wants to do there own thing as a couple or a family.

DONT COME HERE Please do not waste your money and come to this hotel it is not 5 star more like 3, it is not a Luxe rating as advertised on Jet2 Holidays. Our first day we complained about the dirty room they gave us and they didn’t clean the room till the next day. After cleaning the room it was still dirty, dead flys everywhere on the walls and floors, leaking toilet, dirty showers. There is no table service, pool service or beach service which you would expect at a 5 star hotel. The staff are not attentive and cater for Russians and Germans more. Jet2 rep tried to assist however there is only so much she can do as no one listens. GO ELSEWHERE