Rox Royal Hotel

We have just returned from a week holiday from Rox Royal hotel Kemer as a family of 5. In my opinion, this is not a 5 star hotel more of a 3 star we have travelled to turkey before and the hotel was not at the standard of one’s we have stayed previously to which were 5 star hotels too. There are many pros and cons. Pros; Entertainment team are great very involved in all activities and will do anything to help. Particularly Sayad (sorry if I have misspelt name) he was amazing going above and beyond to make you feel welcome, we forgot the connection for the iPhone charger and he managed to go the shops for us and get us a new one. All holiday he was approachable and friendly he is a asset to your hotel and entertainment team! The evening entertainment should be more external professionals to give the entertainment team a break and to make it more child friendly? Such as circus acts, dancers, magician etc. Food was lovely, especially the Turkish night On a Thursday, they have a delicious bbq and a variety of different puddings. The children’s menu is limited really and mainly has chips in the main restaurant. However ln The beach fener restaurant it has pizza, burgers and nuggets for the children which they preferred. My daughter celebrated her 12th birthday there and a member of staff came up to the room with a cake as we was preparing for evening dinner and we sang happy birthday which was a lovely gesture and made it that extra bit special. Pool water clean and fresh. In a nice area beautiful views to see first thing of a morning you can also go for a walk and there are shops and restaurants nearby to explore. Such as a sports bar, McDonald’s, Starbucks etc. Excursions are good and reasonably priced we went to the pirate ship and waterworld through ginza travel we went through a man called Josef he was great and gave us some useful information about places to visit. Inflatables good to keep the children entertained. Beach is clean but I would recommend water shoes as the pebbles can hurt your feet. Cons; Ice cream is only available from 2-4pm I think it shouldn’t Be limited and added into the restaurant for evening treat. Even offer maybe some waffles throughout the day? My children were hungry throughout the days and I had to buy crisp etc to keep them fed as I felt there was nothing in between for children. For the whloe 7 nights All the slides weren’t on and on one of the days there was only 2 slides on!!! The children were extremely disappointed. Cleanliness isn’t the best, the pool area can become messy and towels left in places so instead of the lifeguard sitting on his phone maybe he could go around and help! Broken tiles around the hotels which can be dangerous especially children in and out of the pool. Rooms are basic but good air con. Cleaned everyday. General interior of the hotel needs modernising and freshening up. Majority of staff are nice but you can get the odd few who are rude and don’t speak English at all so can be hard to order drinks! The reception staff can be rude as they are the first point of contact I believe they should make a better impression. Very few English tourists there. Cats all over the hotel even in the restaurant for someone who is scared of cats this can make eating dinner really uncomfortable. We was a bit reluctant about going to the hotel because of the reviews but Overall we had a pleasant stay but wouldn’t rush back. I think there are a lot better hotels in turkey for the same money we paid.

965721422 The worst hotel we have ever stayed in avoid at all costs reasons being 1. Hygiene absolutely Filthy! On the day we checked in it was very late , when we got to our room there was hair in the sink and shower ,and drawers missing , the fridge was dirty and empty despite it being all inclusive and supposed to be stocked , the mirrors were covered in toothpaste and just an overall mess! the next day we complained and asked for our room to be changed in which we was put in a room with green fluffy mould all around the aircon And damp all over the walls ( may i mention my partner suffers with asthma and I am 7 months pregnant) The general hygiene around the hotel was disgusting there was always plates of food and mess in the corridors hoovers left out for people to trip on and always rubbish left outside the lifts ,the floors would be swept from the rooms and all the mess left in the corridors . when we would leave a sign on our door for our room to be cleaned all they would do is empty the bin . when we asked them to do more and said it was not clean they just swept the floor and left all the mess in the hallway to get walked back into the room . The toilets around the hotel was always filthy and smelt so bad I was almost sick going into them with poo all over the walls I would have avoided them totally had I not been pregnant and needing to go toilet frequently not being able to get back to the room in time 2. The marble floors - there was always water spilt on the hard marble floors or stairs with no signs and staff walking past turning a blind eye , there was numerous of times were we would witness people fall over due to water being on the floor at 1 point outside the restaurant my partner had to pick up an old man who had just slid on the water , and being 7 months pregnant this was a real worry for me and also my 4 year old who likes to run. 3. This hotel is not catered for English atall and a lot of the guest were very rude and arrogant , they would always push in front of us in the line despite us queuing and when we would say something they would act like they didn’t understand us , a lot of the time we was made to feel very uncomfortable by the other guests because we were English , we only came across 1 other English family in the whole hotel ! even the entertainment was only spoken in Russian so we could not understand so we didn’t even end up going half the time. the only music they played was trance which became very annoying after the first day same day in and day out . 4. Food ! Do not get me starter I wouldnt even serve it to a dog . it looked like slop and was the same food everyday . Most of the times we just ate pot noodles from the local shop or ate out. 5. On check out they even tried to charge my partner for room service as he took food from the buffet which was crap food anyway to our room and even took a picture of him taking the plates up ( we would not usually eat in our room but due to myself and my daughter feeling unwell and not being able to make it down to breakfast he went down to get us some ) 6 . Aqua park - half the time the slides were turned off or out of use , and there was no sun loungers . 7. Most staff were very rude and not helpful atall and did not speak any English so trying to communicate was totally pointless We did have some nice moments mainly outside of the hotel and around the pool but again that was down to us making memories ourselves and trying to make the most out of our holiday , I do want to say there were a few nice staff who were friendly and did try to help us ie on arrival the man on the front desk mustafa helped us order food as it’s as later we was hungry and they was only serving night soup . He also arranged for us to have a room swap And some of the entertainment staff maku in particular were lovely and very friendly always trying to make an effort . Also the man that sits at the front I think he does the photography I may be wrong and I did not get his name but he was lovely always willing to help us with language barriers ect Overall if I was you I would not even waste your money if you are English and looking to stay at this hotel .

Me and the family travelled to Rox Royal on 9th August arriving late evening and then departing early morning 16th August 2024 (7 days). First impressions from the airport was good as we enjoyed the private transfer. It made the family feel special and well looked after. Once we had got to the hotel we was greeted by one of the reception staff who I could not speak highly enough,this guy sempt like he would go above and beyond to help us with anything whilst we was stopping there. He made us feel very welcome. Even on one night when we had missed evening meal he went out of his way to help us order a kebab takeaway to the hotel. This really helped as it fed all the family of 5 ( 2 adults and 3 children.) Now into more of the pros and cons why I have rated this hotel the way I have. Pros: 1. The hotel is set in a good location surrounded by good scenic views of nearby mountains and local areas. Also a short walk to kemer centre were you will find shops,banks,mcdonalds,subway, nightclubs,restaurants and a local marina. On one of the days we had ice cream from one of the local guys who also put on a good show for the kids involving trickery with his ice cream before actually then giving them it,this also worked out very cheap as does a lot of stuff in the area. 2. The hotel itself had a few good facilities such as one big pool and a baby pool in one section of the hotel in the main part,this also consisted of a poolside bar,sun lounges,main entertainment stage and outside eating areas. The other pool was in a seperate area that had a few slides. This was called the aqua park. 3. The hotel had outdoor giant inflatables for the children that was accessible at certain times of the day. 4. There was a lobby bar that specialised in iced coffee. Hot chocolates for the kids. 5. There was very well stocked fridges with drinking water. 6. Hotel appeared clean. 7. The hotel provided shisha pipes in the evening to rent. Including 0% nicotine ones that I utilised on one occasion. 8. Hotel provided a foam party and ice cream party which were both good experiences. 9. There was a couple of the entertainment team that was really nice and welcoming. 10. The kids were allowed to have a picture shoot with a parate and bearded dragon! The cost was quite cheap. 11. Beach bar quite good location,music,food,drinks and polite barman who even sent fresh watermelon over to our table. 12. Beech good for snorkeling even good pontoon to swim out to. The cons: 1. The food was very below average,not much selection,all inclusives usually are the same food throughout with small changes made,however these changes did not happen here. Other guests were very rude, pushing in front of my young children,taking the food she was waiting for and then laughing as she walked away. 2. The entertainment was felt to be massively not catered for english. It appeared centred heavily around other nationals in the hotel. 3. When placing a request to be cleaned sign on our room door,this ensuring the cleaners would clean the room on a daily basis including changing towels,this was not acknowledged but just left on more than one occasion throughout the week resulting in my family having to have showers with dirty towels. When I complained to reception after a couple of occasions had passed they did not appear interested or have any motivation to fix the issue. 4. Bar staff in the main hotel appeared rude and sleazy towards me and my family. On occasion mimicking the way me and my family communicated being from England. 5. The all inclusive alcoholic drinks being served to my children without a care in the world,even though they say they promote against this. I had to intervene on more than one occasion. 6. Beech water sports over priced. 7. Guy that re-stocked the fridge in the room requesting money to be paid for this even though this is meant to be included in the all inclusive. 8. Other guests being rude to my 3 year old boy for just dancing. 9. Pool bar stage only playing trance music in an evening. No other music from the DJ. 10. Staff being rude in the dining hall attempting to rush me and my family whilst eating. 11. Staff appeared to struggle with understanding the English language. 12. Male Staff being rude to my partner and appearing not wanting to interact with her when ordering drinks but rather me instead. 12. Booked two interconnecting rooms. When arrived was told there isn't any such thing in the hotel and that both my aged 13 and 12 daughter would be in the room next door but no connecting door. 13. Air con in room not great,when we moved bed in front of it realised dirt under bed that had not being cleaned for a while.

The worst hotel.....the worst staff...don't waste your money. my stay at this hotel was a nightmare from start to finish. The deplorable conditions, unhelpful staff, and overall lack of care and cleanliness made for an incredibly unpleasant experience. I strongly advise anyone considering a trip to Kemer to steer clear of this place. There are plenty of other options in the area that are far more deserving of your time and money.

I booked the Family room, and when we arrived we got a room for people with disabilities, only tomorrow when the agent from the agency came, we managed to get the room that we had previously paid for. The first night we came, the dinner time was over, but the hotel does not take care of its guests, although we had just arrived I asked them to give us some snacks since we traveled all day and i had a child hungry from two years, we only got three small cookies. I had an unpleasant experience with the staff, where one employee when asked where I was going to put dirty towels, told me to put it on his head, why do you ask me like that, after that se didn't even apologize. The hotel is full of Russians, you do not have the feeling that you are in Turkey because you speak the most Russian language, there is a party for Russian guests at the pool and on the beach, Russian songs are constantly played, when you enter for dinner and the staff introduces you to the plan and program of the evening they all say it all in Russian. And to make it an even greater insult they greet you as a Russian, horribly. In the restaurant there is a very small terrace, which can not accommodate enough guests, so when the door from the terrace was opened, people would run to sit at a table as soon as possible, because there is not enough for everyone, and only a queue for food, it is a special horror, there are so many crowds, that you can not wait to take something and try it. They have a very poor selection of bread and pastries. If you want to have your sun lounger on the beach you have to get up really early and go busy, because the hotel staff does not take care that all guests have their own deck chairs. After breakfast when I just went to the beach, all the deck chairs were busy, and when I approached the staff, they told me to come early and get the deck chairs for my family, and they also have deck chairs at the pool so I can go upstairs to swim. It was disgusting behavior on the part of the hotel staff. The air conditioning in the rooms does not work, the fridge for drinks did not work, although we complained at the reception, it was not repaired, and the hotel is not so clean and tidy at all. The pool is terribly dirty, disgusting. At the bottom of the pool you see a glass. When you enter the hotel you can't breathe because it's so hot and stuffy, because the air conditioning doesn't work, there's no ventilation at all. Definitely the worst hotel ever. Horror horror