Whoever said this was a five star has never been on a decent holiday. This is at the very best a 3 star. TUI advertise the rooms have Air Conditioning, yet in March when it’s actually quite warm, they refuse to turn on the AC. Their handling of the situation is very poor, however, the contract is with the advertiser TUI, who do not state that AC is at the hotel’s discretion. We have to sleep with the patio door open, where the sounds from the outside including very noisy wildlife keeping you awake all night. The breakfast is appalling, cold fried eggs, no sausage, no beans, plenty of chips/fries if that’s what you like for breakfast but very lacking on everything else. The only fillings they put in the omelette was cheese. No tomato, no onion, no other fillings. When asked, the chef who came out just grunted something and went back in. The building itself is basically old and worn out. Kind of like it’s Formica everywhere. The brochure also didn’t state it’s nearly 100% German guests. Which is OK, but not when several of them (males) sitting near the bar stare at your wife whilst getting served. Just saying, it’s not conducive to what we’re used to. We’ve stayed in dozens of 5 stars and there’s no way this comes remotely close to close. By contrast, the gardens and pool are excellent for sunbathing etc, even if you do have to fetch your own drinks