Very unhappy with my holiday at this hotel. Arrived at 10pm after flight delay. The restaurant was closed but wasn’t even offered a drink. We were helped to our room, it involved a lift and various flights of stair which were dimly lit or not lit at all. Our room was like a box. There was a unit that housed the fridge that the door was falling off and 2 shelves, we couldn’t open the door fully because it hit the bottom of the bed which was also broken. The door to the balcony was temperamental and sometimes never opened. The bathroom had a missing door on the shower, main bathroom door didn’t close or lock. Bathroom was disgusting with mold and limescale. Food was repetitive, toaster was broken, I reported it on 2 occasions but I was told it wasn’t for toast it was for “warm bread”. The hotel has beautiful views and lovely staff. Unfortunately I would never return to this hotel and can’t understand why Thomas Cook have given it a 4*