Porto Bello Beach

We had a really fantastic holiday at the Porto Bello. Firstly we had the most amazing room with a swim up pool. This room was an upgrade & would like to say thank you to the staff for this. We really appreciated it & loved every minute of the space outside. The room was lovely with food in the fridge for our late arrival. We went with our Daughter Son in law & 11 year old Grandson. They really loved the water park & I loved being there to take pictures. The Beach was lovely too & always got a sun bed & at the pool. The food was fantastic with many choices. We ate at all the restaurants & the food was excellent. My only complaint was the wine was not on all inclusive in the Italian you had to pay for it. You could have beer & soft drinks. Not come across this before. Also no pizza as our Grandson was hoping for. The drinks were good with a verity of cocktails at the bars.. The staff were friendly & helpful. There was not tea & coffee facilities in the room & you had to pay for the safe. This was our first time in Kos & will defiantly be back to this hotel. Thank you again for the room upgrade.

Overall this hotel is excellent for a 4 star. We had a lovely holiday, thank you TUI 👍 Things done well * Food quality was amazing for a buffet all you can eat * Staff everywhere very pleasant and helpful * Room cleaning do an excellent job every day * Rooms are spacious and quiet * Location from the airport is close and the hotel is right on the beach * Aquatica splash park is amazing * Kids love the night time entertainment Things to be improved / suggestions * No gym or exercise facility * Not many day time pool activities * No toddler club facility and kids club facility is basic and could use an upgrade * Pools could use heating when it’s not quite hot enough towards end of summer season But again it’s a great hotel and recommended for a family break

First night we arrived we were put in a room number 138. This is in front of the main entrance. That evening was the worst night sleep we've ever had. With a 1 and 4 year old up crying til 4.30am. This room was located near the evening entertainment amphitheatre. Once the entertainment was over all the people walk past the room talking loud. Not to mention all the coaches coming in and worst of all planes landing at the airport. These planes literally are on the direct path and fly above the hotel at 200m. I new it wasn't far from airport but certainly don't come here if you don't want to be kept awake by very loud planes. We spoke with the TUI the next day and asked to be moved. I had to give just 3 suggestions for hotels and they'd check availability and potential costs. Only one came back with availability at an extra cost of £1500 for t nights. Obviously this was not accepted as we'd already spent £2200. We requested a room change and the room was alot better with noise. It was also newer like the one we were expected to have unlike the outdated one we were originally put in. There's no tea or coffee facilities In your room either. We were told you have to request these! Not even a chair by the mirror where my wife can sit down and do her makeup of an evening. Access for people with wheelchairs and push chairs avoid this hotels. There is no toilet in the reception/ lobby area which I've never seen before. So when your in the main restaurant and you need the toilet you have to go downstairs to the pool side toilets. To get there youd need to exit the hotel entrance and walk all the way round and down the side of the building. There is NO RAMP OR LIFT from the reception/ restaurant area. there is no changing facility in the men's toilet but only in the ladies. Only half the doors in the mens cubicles lock because they have been forced open. A child had an accident in the paddling pool and it was reported there was a poo on the side of the pool where the drains are. Eventually someone slowly came with a empty bucket and a brush. He just washed the poo into the drains with the pool water and walked off. No scrubbing or no closing of the pool to clean the pool properly. If you do go for a swim you need goggles. There is a ridiculous amount of salt in the pool. Stings your eyes immediately and not to mention getting it in your mouth! The only staff who were actually friendly were the restaurant staff, bell boys and the cleaners would say hello. Other than that the rest were just rude. The manager of the hotel shouldn't be in this position. He was rude, arrogant and aggressive. He also said the customer isn't always right, wasn't sympathetic to the issues we'd experienced. We also Never saw the TUI rep with a smile on her face! I certainly won't be going with TUl again! Overall a very disappointing holiday. This is no way a 4 star hotel! I cannot believe the reviews this place gets considering the amount of people who were saying they were not happy!

We had a fantastic holiday here in sept, we took our 2 children aged 6 and 13 and they loved it, plenty to do from mini disco to sports activities and the choice of the beach, pool and waterpark, you also get to use a pedlo free every day and sunbeds are free on the beach and a lovely beach bar down there too. The food wos excellent, always fresh and lots of choice. Rooms very clean, maid comes every day and leaves fresh water too. The atmosphere wos lovey with a nice mixture of people. The only negative I have is the pool is salt water and there isn't a lot of wardrobe space but you can cope with this for all the amazing benefits to this hotel. I had a massage with sissy and it's the best I've ever had highly recommend. Only 20 mins transfer from the airport. This is the only holiday we have ever had where we all said we would return.

Absolutely loved this hotel! Our first experience of a swim up room and it was so worth the extra! Drinks good although I'd advise taking you're own nice plastic glasses as everything is served in paper cups. Food was great! Myself & my daughter are veggie and there was plenty to choose from. My 5 year old loved the kids club. Due to the time of year (2nd week of September) she was sometimes there on her own....not that she minded! Au at the kids club was absolutely amazing and they had so much fun together. The kids entertainment was great too. The room had a ample fridge and reception provided a kettle & iron when asked. Would 100% return.