Pegasos

The entertainment team were amazing. Justine, Kristian, Lumin and Billie were so kind, sweet and friendly. They have such great personalities and great charisma. Their energy and positivity always brought a smile to my face and I really enjoyed chatting and dancing with them. I also really loved doing yoga with Justine and Lumin and the Aqua Zumba which was led by Justine was really fun.

This was only our second proper family holiday abroad. I would recommend that families stay away from this hotel until they sort the below out or stay at better hotels either in Faliraki or elsewhere. I have carefully written this review which I consider to be balanced, reasonable and fair. I am not one for writing negative reviews on any hotel or business but the following needs to be shared with anyone considering coming to stay at this hotel alone or with family. Let’s start with the really good things which this hotel has to offer. The hotel is ideally located to the beach front and where you can easily walk to the faliraki strip and shops. The swimming pools are ideally located for sun lounging and are generally maintained to a very good standard. Rooms which provide a sea view are well worth paying the extra for. The main lounge bar is beautiful to spend time in and the pizza forneo, kebab place are again really well located to the pool side areas and the food is not too bad at all. The crepe is also nice providing easy access to ice cream but staff member working there was rude to both my wife and children. Now to my my gripes and for me they’re big ones. Temperatures outside in the summer can often reach 36 degrees and staying hydrated is essential. I have never ever been to a 4 star hotel where you pay all inclusive and bottles of water are not supplied! Turkey equivalents all provide their guest bottled water. I can hear some of you saying, ‘But water machines are located around the hotel and pool side though.’ Please it’s not the same thing at all. The water that comes out of these machines is nearly always warm and tastes horrible. I did not trust these water machines at all and ended up spending at least close to £100 during my stay on bottled water. This feels like a real breach of basic human rights and it is unfathomable that any hotel could treat its guests like this just to save on money! Call it what you want but this is a complete lack of respect for all of its guests and Unacceptable. I would never come here again and feel it is my moral duty to share this with others considering coming here. All of the fizzy soft drinks provided at main bar, restaurants and pool bars are quite frankly nasty. They are nearly always flat and taste like bags of sugared. No way in a million years are these fizzys provided the genuine article. The bars offer one main beer only and again this is an acquired taste. All of the spirit drinks on display are pale imitations of the real thing. If you want the real spirits it’s always extra extra extra and never covered by any all inclusive packages. The buffet food at the main restaurant tends to be hit and miss. Some days better than others but in my opinion limited and not up to scratch. The queues for people going for fresh pizzas for larger every day as people turned away from the buffet area. The A lacarte restaurant is a nightmare to book and the food choice is limited and I saw countless people leaving their food behind. The staff however it has to be said we’re always super friendly and welcoming in this restaurant. Cleaning staff were for the most part on the ball and extremely helpful and friendly. There were however several occasions where loo rolls and hand/shower soaps were not replaced after running out. There’s an extra charge for the room safe of about sixty euros or so I think. In other similar hotels this has been provided at no extra cost and yet here it all seems to be take take take. It’s a real shame as this place could be amazing if these issues were addressed. I don’t believe they will be and the water issue is completely Unnacceptable regardless of what poor excuses the hotel would make to attempt to counter this. Please don’t even try, it’s completely immoral and fundamentally wrong and disrespectful on every level. The internet connection is also hit and miss and should be much better quality than what it is. There are two lifts in the hotel so get ready to do plenty of walking up and down before being able to get one. Reception staff friendly and helpful but none of these positives would ever be enough to make me return again. There are much much better hotels out there I am sure of it.

Five adult persons arrived at 2:30 and got only four beds. Bad beginning of a 10th and probably the last stay at this hotel. Problem with booked room appeared first time on our previous trip, one month before the last stay. We prepaid sea view and received mountain view (or better view on different hotel) I guess it was not a system mistake, just coincidence. Any problem we had was reported by hotel manager as mistake of travel agency TIP travel. I took whole family because one month ago like all previous years, we were happy with animation staff, their program for quest and also especially babies. This time animation team was gone, replaced with not very successful "ABBA parody" etc... Mini disco for children we've not seen, except for last evening of our stay, because it was moved far from place where it used to be before and no information anywhere about it. If one guy from Čedok didn't tell us, we didn't know at all they make mini disco. New animation team is really horrible. Cleanness in hotel restaurant is not superior.

Very beautiful Hotel with big rooms, a nice beach and tasteful food. The personal is very friendly and special the Guest relation man, Dimitrios, who gave us helpful Tips where to go on the Island. We enjoyed a lot. We will definitely come again.

Our holiday was good, we went to visit many parts of Rhodes, but stayed in most nights for the entertainment, which was very poor, it was not the best and I have seen much better. This is one thing they need to improve! The food was okay, but not much option, the only thing I can say I actually enjoyed was the pizza One of the men from reception (dimitri) was asking us everyday to make a good review which made us feel pressured! He was always asking us and this would ruin our night. We did enjoy our holiday but somethings need to be improved!! I also feel he needs to pay more respect as he was quite touchy towards me which made me feel uncomfortable We will not be returning to this hotel