Otium Senses X Life Hotel

STAY AWAY ! absolutely filthy and run down. Bar staff (Russian Lady) was incredibly rude - would almost "throw" drinks at you , on one occasion there were no glasses - barlady just shrugged and walked off! - would rather be on her phone smoking. First room (nick named the Dungeon apparent) was horrific...blood on walls, smelt awful,fixtures hanging off, more mould and dirt in bathroom than Ive ever seen, patio area was used as a dumping ground, broken chairs,pictures and rubble - finally got moved into the hotel. Room was cleaner..just dont open the fridge - mouldy and smelly, dirty cups and food waste laying around the hotel (only clean area was reception). Sunbeds broken, no parasols and pool side dirty, beach was clean - sunbeds broken, no cushions to put on the beds, hotel bar only served beer/coke/water , food was laughable. Hotel food was poor, same choices everyday - luke warm - staff would take up tables to eat their own meals whether guest were seated or not.

Not perfect but had a great two weeks staff very helpful nice room's fantastic views food okay beer nice all in all a nice couple of weeks in the sun special thanks to the omelette lady and nanmere ,,panda excursions in the village definitely recommend and the dolphin bar for a great steak

Lovely hotel brilliant location, staff were friendly especially Nermin our waitress lovely lady .food was OK not brilliant but for what we paid for the hotel you can't expect 5 star food. Free WI FI and free safe in the room the outdoor pool was brilliant plenty of sunloungers for this time of the year. All in all a great holiday. Thanks

After finishing my 7 night stay at the XL Hotels in Sarigerme and I can say it definitely had its highlights however a lot of low lights had definitely brought it down ridiculously. The hotel building itself is stunning from the outside and is gorgeous to look at and is beautiful in pictures. However you can see a lot of wear and tear on the roof with missing panels and also in signage that is around the hotel which is something I would not expect from a 5 star hotel which is how it was advertised as through Sunshine Holidays. I'm not sure if it is due to the end of the holiday season however the staff, bare a few, were completely miserable and went out of their way to not understand you. On the other hand, the staff who worked clearing tables in the restaurant were lovely and always stopped to speak to you or shared a smile. When I had issues in the room (more to come on that) the receptionist I dealt with was lovely and she went out of her way to help me. At the private section of beach there was also a bar tender, who seemed like a gentleman in his late teens, went out of his way to help us with drinks. The room itself was good as a place to rest your head. However parts of it were completely grotty and dirty. When we arrived we thought we had a wasps nest on our balcony which was later found out to be a swallow's nest. The toilet was caked in lime scale, a telephone that is mounted to the way next to the toilet was held on by plasters, a mini fridge that was not working and completely soiled with brown stains. Most days me and my partner escaped the hotel to the village of Sarigerme to eat at their bars, explore the shops, and go to the beach. During the stay the toilet broke and would not flush as the cistern would not fill up. I brought this to the attention at reception and the lovely receptionist, the only member of staff who speaks English, reported it and made sure that we would be sorted. When we came back to the hotel that night it was still broken and the next day I went to reception again. This time it was someone else and we could only communicate via Google Translate which is a great inventive way to communicate however does not seem viable if you are working on reception and have a lot of guests from England and other English speaking countries. The hotel had no means of entertainment on a night or during the day, this might be due to the end of season however it's difficult not to long for another hotel when you can hear all the fun that people are having over in TUI BLU or TUI Magic Life. This led to us either going to the village or going to bed stupidly early. To finish I will leave my sentiments about the food. The breakfast mainly consisted of eggs in a scrambled or boiled variety however not much else. The food was also not labelled at breakfast meaning you had no idea what you was putting in your mouth apart from a guess. If you've got allergies, may the odds be ever in your favour 🍀. Lunch and dinner were a lot better with food being labelled but no allergens labelled. However it seemed like a disjointed concoction of food that didn't seem to fully go together in any shape or form. This led to me and my partner to go and eat in the village however if you've gone all inclusive then it defeats the point completely. In my opinion the location and views are stunning and beautiful however the inside of the hotel does not live up to this duty. It is nowhere closer to being 5 stars and in reality it is more of a 2. If I were to come back which I'd like to. I would not step foot in this hotel again!

Overall the location of the hotel is superb, the views are phenomenal and the local town which is a 20 minute walk away (Down a sweeping steep mountain road from the street to the hotel reception) is packed with Shops, Bars and Restaurants. However, the hotel was a major let down for something that boasts a 4 Star rating. Some positives stood out during my stay such as comfy clean Beds, clean Towels, and the friendly Female receptionist who gladly let us keep our room for an additional 2 hours whilst we waited for our airport transfer. On to the negatives... THE ROOM: We arrived at the Hotel just after midnight, as we approached our room, food waste was scattered on the tables on the landing. When we entered the room, an off putting smell was present, almost like urine. I then went to the toilet which had a severely stained seat and lid...plus a dirty toilet bowl which I assume was a build up of limescale, plus mould behind the toilet itself (In pictures below). The toilet then decided to stop flushing on our 5th night which didn't get seen until our final night after chasing this up, we didn't receive an apology at all! My bedside table had a number of cigarette burns on the top, which was hidden by a lamp followed by a plug socket hanging out of the wall with exposed wiring. I then went to the mini fridge which wasn't turned on, and was extremely filthy inside, with what I think was mould and previous spillages. The balcony was tiny, not big enough for one person let alone 2, the balcony also featured a birds nest on the light, and 2 chairs that clearly didn't fit. Our shower ran hot for most of our stay, and it was cold for the remainder. There were also holes in the walls and peeling wall paper. STAFF, FOOD, ENTERTAINMENT: Majority of the staff are miserable here and come across as very unapproachable. One barmaid in particular (Russian woman with black hair in the bar) was extremely rude and a horrid woman to deal with, and her face definitely let you know! She was more bothered about smoking and watching shows on her phone whilst pretending to not to notice you! She will slam drinks down onto the bar, and give you a dirty look! The guys at the panorama bar aren't a delight either, they play their own music and ignore you too...until you pull some money out of your wallet. in terms of Entertainment, that is non existent...unless you like watching moody Russian women with a face like a slapped backside smoke and pretend to ignore you. The pool is freezing, so nobody dares to step foot in it so we spent time on the private beach...which again had broken sun loungers and broken parasols which had collapsed in on themselves. The 'Beach Bar' is a wooden shack that only does Cola, Beer or water. In addition to the drinks, the hotel selection of drinks are dismal, with spirits that don't taste good at all and coffee machines that have not been cleaned in a long time and have overflowing drip trays. The food is also dreadful with nothing labelled at Breakfast and consists mainly of Eggs, lunch and dinner is edible but definitely not worth it. Go into town and eat at Street 61 or the Joker. I lived off bread and water for the first couple of mornings contemplating going back home. Tables and chairs are broken and in need of replacing, I've lost count how many chairs have collapsed in my hands as I've moved them. light fixtures are also coming away from walls and ceilings too. Sun loungers around the pool are either rusted or cracked and the arms fall off, as for the tiles around the pool...Death Trap! Broken shards of tiles are dotted around the pool. THE GENERAL BUILDING: Most of the roof is missing from the building, and areas seem very grubby especially behind the bar area, I dread to think what the kitchens like! During windy periods the aircon system starts to make a whirling noise which wakes you up. The automatic lighting system in the corridors do not work so it's pitch black whilst you're trying to find your room. The floors could do with a really good clean too! The reception and communal areas of the hotel look very nice however don't let this fool you, the place is a dive and would not even meet 2 star standards. The WiFi connection is also non existent, with the best signal been on the biohazard toilet in our room. Turkey is such a lovely country bursting with culture and friendly locals and this place let's it down! Spend the money, and book into a decent 5 star hotel within the Sarigarme area. We booked through Sunshine holidays as a last minute cheap get away... Next time we will be going through a trusted tour operator such as TUI or Jet2! Please don't waste your money here and trust the 1 & 2 star reviews.