Mykonos Theoxenia

A true Louis Theoxenia!.. A real "cool" place! an excellent boutique hotel, with matching personnel. Minimal interiors, quality all around... The bed pillows "menu" provides you with a choice of 4! Neat and quiet, though only 30 m. from the windmills, 100m from Little Venice! Excellent breakfast, great variety includes some tasty locally produced vegetables, butter, honey, cheese... Imagine all these enjoyed on a covered verandah 5-6m. above the sea with the Manager and his attentive staff always looking to add to your enjoyment.

Fantastic day. Hotel right on the water and beautiful view from the balcony every day.. The staff is spectacular-Constantine, Kalliroi and the front desk are all amazing. They go above and beyond to take care of their guests and make you feel like you are in the lap of luxury. Located in the heart of everything. (make sure you check where your hotel is located because you have a hotel that’s 20 minutes from town and that can be a $60 Uber!!) we visited some of our hotels that were outside of town and it was a pain in the butt to get back to town.

The hotel is situated within minutes of Mykonos town which is fantastic - saves a lot of money on taxis! The room was very nice, we had a balcony with a sea view. The room sadly wasn’t spotless - we had marks on our sheets, hairs on the floor and a dirty glass in the bathroom. However it was passable! The pool was lovely and well maintained. The service around the pool was good and we were given complimentary bottled water with ice each time. The staff are very accommodating! Breakfast was okay but certainly could be improved. There was a nice selection of juices and Greek yoghurt, however the pastries weren’t very inspiring! They also have hot dishes pre prepared - we tried a few but by the point of eating they are overcooked and dry. You can request fresh eggs etc but this isn’t made clear by the staff and we only worked this out from seeing someone else order. A menu would be handy! The gym was poor - for a luxury hotel it isn’t really good enough. It is a tiny room and the air con is never turned on. The fridge didn’t have any waters etc. Finally upon checkout we were able to use the showers by the spa. This was great but sadly the floor was flooded and there was hair everywhere! These facilities could do with an upgrade. Overall a very pleasant stay and would recommend to anyone visiting Mykonos. There is room for improvement though!

I have been visiting the Mykonos Theoxenia hotel for 15+ years and I have seen the property and management undergo a lot of changes over the years. Honestly, this was my last trip to this property and I will explain why. Pros: The location is amazing and cannot be beat. It is close to town, and easy to walk to everywhere. The setting is also gorgeous with beautiful sunsets and windmills close by. I appreciate the new room renovations which were badly needed but will comment on that below. Some of the staff is amazing and is the reason why I return every year-in particular, Nellie, who has been there for at least 5 years, and has a heart of gold. She welcomes clients, remembers details, and goes out of her way to be professional. Same goes for Dora, whom I met this year, the manager for cleaning services-kind, professional, always available, helpful. It was my son's 8th birthday and they ordered balloons and cake and make it special. If it wasnt for people like Nellie and Dora, the place would die. Negative: Not sure where to start as there as so many these days so I will break it down into groups. Room: We had a 2 bedroom suite with a private pool. The room was spacious, there were two bathrooms. The pool was nice. However, when you pay $2500/night, the expectation is for much more than is delivered. For example, the bedding and pillows should be first class, the bathrooms should be pristine as far as paint and decor, the pool should be clean and free of debris. Our room was full of ants, all the time, and the outside deck was pull of pigeons and their droppings, so one would constantly walk into it. The overall room decor is ok at best, nothing spectacular, and as I said, the beddding, toileries, etc, are far below par. Service: The place lacks service, except for Nellie and Dora. Nobody says much, and some of the staff is cold to put it best. Outside of breakfast, service is nonexistent. We could never get service at the pool or deck at sunset because nobody was ever present or cared to ask. I realize that 2-3 people quit this week due to management issues, but that is a terrible problem to have, as we stayed a full week and I was never approached by anyone at the main pool or deck about drinks, food, etc. Zero service. Music: It is worth a note that Mykonos is about music. The music throughout town and restaurants is wonderful. EXCEPT here in the common areas or the pool where it is old and prehistoric. Honestly, at times I felt like I was more in Birmingham Alabama. I do know who who chooses this but I mentioned this last year to the staff and this year is went downhill. Honestly, it is depressing. Food: There is a breakfast buffet. Honestly, maybe this was us, but I do not understand this breakfast and it is worse than 10 years ago. The stuff they feed you feels like left-over dinner- chicken, broccoli, more desserts than God imagines, and sweets like cakes which are desserts. 90% of the food makes no sense and few times despite the choices, we were not sure what to eat becuase simple things like cheeses, and breads, and cold-cuts, etc were not widely available. The place needs a new chef at best and someone who understands breakfast. Gym: It is an afterthought closet at best Overall, this is clearly in my opnion a major problem with management. I just spent a few weeks at Four Seasons Kyoto and Mandarin Oriental Tokyo were suites are half the price, the service is impeccable, the room is oustanding. The management and people who run or run down Mykonos Theoxenia over the past decade would do well to travel to first class hotels and see how to run a world-class institution. Again, I appreciate the upgrade in decor, but it is accompanied with total downgrade in service and staff and management (except for Nelli and Dora) and having spent the last 15+ years there, I will be trying another hotel in Mykonos. This is simply not worth it financially for the service and experience you get and I do not feel the management gets it at all. It is sad what is happening to this wonderful place.

Absolutely spectacular hotel. Very classy. Had second floor overlooking pool and view of the ocean. Close to Windmills and right in Mykonos Town. All staff were fantastic, friendly & accommodating. Room was spacious and incredible. Breakfast was great. Pool was amazing including the service whilst sitting out there. Taxi transfers were a nice addition. Would definitely stay here again xxx