Montebello Resort & Spa

Don't go to this Hotel!!! Food very poor and cold. Waiting staff uninterested in you or doing their job well. Sunbeds broken and crammed together. Room dirty and tired bed linen disgusting. When we complained to the manager he did nothing apart from smirk at us and raise his voice. Total waste of money and complete disappointment.

Arrived and was taken to a twin room even though my booking clearly said a double. This was rectified quickly. Pool area is nice but sunbeds were overcrowded literally 4 rows of sunbeds with no gaps between the beds. Fortunately October was quiet so could spread out. Towards the end of the 1st week a conference from a university course of retired hotel managers turned up, the hotel went from nearly empty to full capacity. The upstairs restaurant was closed, other guests said it had only closed the week before. So all the hotel was in the downstairs restaurant. All of the food was poor. Nothing was hot. All the vegetables were served in oil. With these turks turning up, you couldn't get a table and if you did they would put their items on your table, take things off of your table. They pushed you out of their way to get to food and on one morning a man tried pushing the que for omlettes and stated shouting at the girl making them when she told him and pointed to the que. The only bar area was the pool bar so unfortunately no where nice to sit in an evening. Until the conference arrived all drinks were served in plastic glasses but some come out for the duration they were at the hotel. Couldn't get a table at the bar in evening as they moved all the tables, completely blocking walk ways. One evening I did get a table, as I travel solo I left my possessions including phone and hoodie on the table to go to the toilet, come back to a woman sat at the table with my hoodie still in front of her. What could be a good hotel espessially with its location a short walk from the strip and beach is let down by the food and hosting the conference upset many of the guests. Many complaints, including from the staff. Real bad planning and management by the managers.

This property is in a beautiful area with such promise but it was a real let down. The food in the restaurant was barely lukewarm (very dangerous), which my wife did inform reception about, it seemed to land on deaf ears. Some of the staff were really good, and helpful like the animation lady, who did her best to keep everyone entertained throughout the day, and a nice gentleman called Fred, who is the photographer, but went out of his way to talk to you and ask how things were whether you used his services or not. The bar, and some of the restaurant staff seemed more interested in their phones, than actually serving people, making us feel like an inconvenience. One bar man in particular, was very abrupt and made his feelings quite clear when approaching the bar, with a very visual eye roll and exhale when he had to come off his phone. The maid who we regularly had was very good, thorough and pleasant, we left her a nice tip at the end of the week for her efforts because she really did go above and beyond. The hotel is beautifully designed and played out, in a gorgeous area, but the attitudes within certainly let it down. We found ourselves spending a small fortune on dining out for breakfast and dinner, which would be fine if we hadn’t booked all inclusive. I highly recommend Oludeniz, the area is amazing with lots to do, but unfortunately not this hotel. No effort was made to rectify the situation. We did see very favourable reviews from earlier in the year, so I’m not sure what has changed, but during our stay there were quite a few unhappy campers other than ourselves who won’t be returning either.

Amazing spa experience with a nice hot sauna and a real authentic Turkish bath with a good scrub to cleanse your body and skin then with natural soap they will cover all over your body and provide a soothing massage into your muscles and neck and shoulders and even hair, you will leave feeling fresh and clean, a must for anyone visiting Oludeniz. Thanks for the experience. regards Yusuf

This was my second stay at the Montebello Resort and, despite a few flaws, I would stay again. This could be an amazing hotel and actually live up to it's 4* rating if a few things were improved. Firstly, the dining experience. Breakfast is ok so long as you like eggs. Boiled, scrambled, eggs with 'sausage', eggs with spinach, omelette, fried egg... A little more imagination for the hot choice wouldn't go amiss. But there's cereal, yoghurt, cold meats and cheese, American pancakes, croissants and of course the breakfast staple - chips. 🤦 The restaurant area is ground floor, dark, dingy and dirty looking. The tables aren't set, you have to play hunt the cutlery which isn't necessarily anywhere near the food it is intended for. The knives are blunt. You may as well try to cut your chop with a spoon. Providing you can find a spoon.... The wooden chairs are VERY heavy and difficult to move so people end up sitting miles away from the table because you can't get them in any closer. The waiters don't look at all smart. Some don't even look clean. They are, however very keen to clear your table. Whether you've finished eating or not. It is not pleasant having your plate removed while you are still chewing. It is also annoying to find your table has been cleared whilst you have got up to get something else such as a coffee or dessert. This needs to be addressed by proper training. Lunch/snacks/pancakes are all ok and again available at the downstairs cafeteria area. Evening meal was served in the upstairs restaurant and was generally of good quality with lots of choice. Until the hotel decided to shut this restaurant and serve the evening meal downstairs. This resulted in less choice but the quality also suffered. Also the dining room isn't the comfortable, aesthetically pleasing surroundings that you would expect to be served your evening meal in in a 4* hotel. Very disappointing. Again, the waiting staff stood around chatting or on their phone waiting to pounce and practically take the plate from under your nose. Several times I had my drink picked up before I had finished. Talking of drinks, the small bar area in the restaurant is only open at meal times and they will serve your cold drink in a hot glass. Beer, coke.... Knocked flat immediately with the heat. Training. Attention to detail. Lacking. The only bar in this hotel is the pool bar. Day or night. So if you want a quiet drink in a comfy seat in the evening you're out of luck. Again, not the expected standard for a 4* hotel. So to the pool bar. This is where the evening entertainment is held. Generally of the usual standard but because there is no stage and the area is covered actually being able to see the performance is a bit hit and miss. The bar staff work very hard and are pleasant. The AI drinks choice is poor. Beer. Efes is ok. Spirit options are gin, vodka or raki. 'Cocktails' are made with one spirit, syrup and lemonade or other soft drink. And served in a plastic Efes beaker. The spirits are kept out of sight from the guest so if there are more options you don't know about them unless you ask Wine is available. The rosé was like paint stripper. There was no sparkling wine choice. So all in all the drinks were below par. The pool area is pleasant enough. The tiles can be lethal with wet feet. The sunbeds are packed together.... The rooms have everything you need. If you're on the mountain side of the hotel be prepared to be woken at the crack of dawn by the call to prayer from the mosque just up the road. I nearly jumped out of bed a few times with the fright. We were also woken at 4:30 am with a smoke alarm going off. Guests had to go to seek staff to attend to it which is a bit of a worry had there actually been a fire. I had twin beds. One was rock hard. The other not quite as hard. Some guests bought lilos to sleep on. Not great if you suffer with your back. The cleaners were lovely. Towels and beds changed regularly. Beds weren't moved to be cleaned under though. I had a spare bed/settee in my room which was a nuisance just by being there but even more so when the maid came into my room unexpectedly to store spare towels in it. I was lying half naked on my bed reading and cooling down when she came in unannounced. They can also be quite brazen about being tipped. Mine wasn't too pushy but it was still very obvious what she was after. So keep some small change handy for when you get the towel and petal display on your bed. Reception staff are pleasant and helpful. There is a courtesy minibus to Seahorse beach club from the hotel which they will ring for you. The beach is lovely and cost 400TL for a sunbed and parasol for the day, including transfers. The hotel location is excellent. On the outskirts of Oludeniz but an easy walk to The Strip or beach. There's a dolmus stop just on the main road down from the hotel so getting around is really easy. Finally the entertainment team and Fred the photographer are brilliant. You must get your photos taken. They are superb and good value for money. All in all this is a good hotel. Things could be better but they're adequate. Improving the areas I think are lacking would make it an excellent hotel befitting of it's 4* rating. Having swim up rooms is one thing but the standard of the other facilities also need to live up to that level. Having said all that I had a lovely holiday and I would be happy to stay here again because I know exactly what I'm going to get. But if you go expecting a 4* hotel with 4* food, drinks, service and comfort then you will be disappointed. It's 3* at best.