We arrived with high hopes after booking two interconnecting rooms for our family of four—two adults and two children aged 10 and 15. Our eldest values her privacy now she’s getting older, so this setup was important to us. Unfortunately, we were given two standard rooms on opposite sides of C Block. The hotel offered a dated family room as an alternative, but it didn’t match the quality or layout we’d booked. We were told things could be sorted the next day, but our child is autistic and struggles with sudden changes. The disruption was too much, so we had to accept the split rooms and spend the holiday apart, which was deeply disappointing. ✨ Positives: - Haran the bell boy was absolutely outstanding—warm, helpful, and genuinely went above and beyond. He’s a real asset to the hotel. - Spa was beautiful and lived up to expectations. Special thanks to Joseph, who gave us a fantastic deal. - Entertainment was lively and enjoyable, and the hotel grounds were well-kept and inviting. - Iced coffee was a standout treat! 🍽️ Food: Decent enough—you’ll find something to eat—but it did get repetitive over the stay. 🏨 Rooms: This is where the hotel really lets itself down. They’re in desperate need of attention and didn’t reflect the standard we expected when booking. Overall, while there were some lovely moments and standout staff, the room situation and lack of follow-through on our booking made this a stressful experience. Sadly, we wouldn’t return. A solid 3-star hotel, but not for families needing specific arrangements or modern comfort.