Mirage World

A Horrific Experience - Unsafe and Discriminatory, Especially for Black Travelers I feel compelled to share my experience at Mirage World Hotel in Marmaris to warn other people of color. My friend and I, both Black women, had an incredibly distressing and unsafe experience at this hotel, and I strongly advise you to avoid staying here. 1. Racist and Unprofessional Staff: When we first arrived, the hotel staff acted as if they couldn't find our booking, despite it being confirmed.They then took our passports and held them for 10-30 minutes, laughing and chatting in the back office while we repeatedly asked for them back. This behaviour was disrespectful and unprofessional. Eventually, they said they could see our booking, but by then, the damage had already been done. 2. Hostile and Unsafe Environment: As two Black women, we immediately felt unsafe. The hotel staff treated us with open hostility, and we were followed by white male guests who stared at us in a way that felt threatening. At one point, we had to barricade our hotel room door with furniture because we feared for our safety. We went days without eating because the food at the hotel was cold, disgusting, and unappetizing, and we had no other choice but to find nearby restaurants just to get decent food. 3. Harassment and Staring from White Male Guests: The harassment from other guests was unbearable. The white male guests would follow us, sit near us in silence, and just stare at us, making us feel completely uncomfortable and unsafe. I had to get up and leave every time because the atmosphere was so oppressive. It wasn't just the men either—the women at the hotel would laugh and hiss as we walked by, making it clear they didn't want us there. Their hostile glares and demeaning behavior made it feel as though we were unwanted and disgusting. 4. Disturbing Treatment of Darker-Skinned Staff: It was also alarming to notice that most of the darker-skinned staff members worked in the kitchen or as cleaners. One of the cleaners, seeing our distress, tried to console us. She said that people like us shouldn't stay at a hotel like this because she knew what it was like to be treated badly. She shared that she and other staff members are also treated poorly by both guests and the hotel staff because of their skin color. This comment only added to our sense of discomfort and made us realize the extent of the toxic, discriminatory environment. 5. Mental Health Impact and Panic Attacks: My friend, who has previously experienced extreme racist attacks in Kent, had to stay in the room for much of our stay due to panic attacks triggered by the constant harassment. I was left to navigate this hostile environment on my own, which only made things worse. The constant staring from the white male guests, who would sit near me in silence, made me feel increasingly anxious. It felt like there was no escape from the tension. 6. A Slightly Better Experience at a Nearby Hotel: After our distressing experience, my friends moved to the Casablanca Hotel, which was mostly made up of British and Australian tourists. While they still encountered subtle racism, such as curiosity or occasional stares, the treatment was nothing like the extreme hostility and harassment we experienced at Mirage World. The contrast was stark, and it was clear that the Mirage World Hotel was an entirely different and more toxic environment. 7. Lack of Basic Hospitality: On top of everything, the hotel failed to provide basic hospitality. We weren't given a hotel tour, nor were we told where the dining areas were, where to get towels for the pool, or given any guidance about the amenities. We had to figure everything out ourselves, which added to the feeling of being completely neglected. Warning to People of Color: If you are a person of color, I strongly advise you to avoid this hotel!We thought highly of this hotel because of the reviews - don’t be mislead especially if the people reviewing are not from the same background as us! To those who may attempt to defend this hotel and dismiss my experience as playing the "race card," I ask that you please refrain from overlooking or invalidating someone else's lived experience simply because it doesn't align with your own. This message is not for those who are closed-minded, but for those willing to learn and understand that racism is still very much a reality. By defending such behavior, you are inadvertently contributing to the problem rather than being part of the solution.

I went to Mirage World on 20th of September to 30th September may I saw wow .This was my third visit to this hotel and it improves each time though I don’t know of any faults myself.The hotel staff are the friendliest people you could meet who go out of their way to help you.Bar staff were all new and very nice though odd occasion my only fault was some of the girls were rude but nothing major. Hotel shop was very nice and helpful as always the last of all the entertainment staff Alex,Freddie ,Selda ,Lena.Jimmy and Jack were outstanding once again the time and effort theee guys put in to the shows and entertainment and clubs throughout the day is what made my holiday so enjoyable keep up your hard work guys I will certainly be back xx Until next time xx

Thank you Charlie and the girls. The Turkish bath is a really luxury. I had the deluxe package and last day package. The girls doing Turkish bath, facials and massage are fantastic. I came out feeling so relaxed. You go and try this Turkish bath

Mirage World was not our choice of hotel but did get placed here due to our original hotel having an early closure. The hotel is located in a great spot walking distance from the beach shops,restaurants and bars and a quick hop onto the bus into town. The grounds are lovely and kept clean and tidy. The disappointment started when arriving at our room which catered for a family of four. Our tooth brush holder was thick of mould which had clearly been sat there for a very long time which was also cracked. Half a toilet roll which had been used from the previous guests i understand waste but there was no replacement which continued through to the whole week we had no toilet paper we asked reception which they brought us one but none for the rest of the holiday we had to buy some from the shops. Air con and tv both broken pieces just left on top of both devices. Windows were cracked and broken and skirting boards broken and rotten and mould just painted over on the walls, the sofa bed was also like sleeping on a rock. Cleanliness of our room did not improve as all the cleaner did was replace the towels and re use our bed sheets that we had for the whole week no mopping or wiping down was done or cutlery taken from our room, could not walk on the room floor at the end of the week without shoes very disappointed. The best feature of the room was the mini fridge. Male staff had made me feel very uncomfortable as were constantly staring at me approaching me whispering in my ears and asking for my social media accounts and would go in for inappropriate hugs touching my waist telling me how beautiful i am and they really like me. This made me not want to visit the bars and eating spots being starred at and talked about while eating not an enjoyable experience i was also asked to go for a walk with security when he finished his shift i do not feel this is a safe environment for females. Food was also very disappointing as the same stuff was put out daily very bland none tasteful repeated food ended up eating out. The hotel grounds itself had lots to offer from massages,tattoo shop,supermarket and shisha rental the entertainment team were fantastic every night and great with the children its a shame other areas has really let down this hotel would not re visit.

Our 4th time this year and again didn't disappoint. Room....yes do need updating , but cleaned daily and fresh towels daily. Rooms would benefit with tea and coffee making facilities. Dining room at times in the evening was really busy and sometimes had trouble finding a table. Enjoyed the food especially the grilled salmon. Desserts to die for. Could do with a new toaster and at least 2 . Loved the snack bar. Lovely fresh food and salad selection The staff are amazing and so helpful, especially dilek and she will be sadly missed. The whole complex is very clean but could do with some safety measures around the pools. Lots of people slipping and hurting themselves. The one main complaint is the cost of £50 to keep the room on for 4 hours. This is exorbitant and a rise of £20 from earlier in the year. All in all had lovely holidays even with these few niggles and will see you next year