Not a 5 star hotel. We are a family of 5 that wanted to try Rhodes for a change, we have previously stayed at at Curio Hilton property in Crete so thought this hotel would be perfect for our family holiday, how wrong was I. Booked 2 rooms a river passage swim out suite and a bohemian family suite. On arrival our flight had been delayed so we arrived 2 hrs later than planned. The check in process was long after an already long day, hey ho we were only on holiday no big deal. Reception was lovely explaining that the ice cream place was open and to book the alacarts, the ice cream place was not open the entire time we were there. Instead I had to purchase ice creams from the gift shop as the buffet ice cream offerings were bannana, chocolate and strawberry. Anyway back to the room, after being shown to the wrong room twice we finally entered the river passage swim out suite. Even at 3 am in the morning I could tell this room wasn’t what was advertised online, old, chipped woodwork, mouldy shower cubicle with a weird drain smell, the room look tired but maybe I was just tired and being grumpy. No in the day of light it didn’t look much better, the outdoor pool area was lovely but we had constant ants and the pool never looked that clean. During our 8 night stay we had a fly infestation, called reception . House keeping did come and spray, the flies continued to appear all week. Then we had an ant infestation outside, again asked house keeping to spray. The ants and flies weren’t great but I understood we are in Rhodes on the ground floor. We had no hot water in the shower the whole time we were there tepid only. . Couldn’t run a bath, it was cold. I kept telling myself it’s Rhodes carry on. The amount of times we went to the bar and asked for prosecco and was told no they had run out, no mojitos, no draft beer. Oh and the pool bar is advertised as open till 6.30pm but they refuse to serve by 5.50pm as the line for drinks is so long. Room key deactivated on our room and the other room, again another walk to reception to fix. Aircon stopped working in the bohemian family suite, back to reception to ask to fix but never really cold. Shower broke in the river passage suite room, had to report and they fixed. The food choice in the buffets is not good. Coffee machines, broken, terrible orange and apple juice and you have the pleasure of a sandwich press just the one for everyone to make toast. Worst buffet we have ever experienced, lunch is the best and that’s being kind. The food truck however is good but you can only get burgers, hotdogs, chicken nuggets and fries. No bao buns or kebabs as the tv guide states. Hotel advertises a program of events on the TV too there is none. On our last day they rolled out the chuckle brothers to play a few songs. The alacarts are the only positive thing I have to say about this place, great staff and tasty food and they have Prosecco which is also cold. We had the pleasure of eating in the Asian, Greek and Italian. Although our first attempt at eating in the Italian didn’t go to plan. Rain in the evening meant our reservation was cancelled, no one called our room to let us know so we walked in the rain soaked to be told we had to eat in the buffet . Hotel take note maybe an umbrella in the room would be helpful or just let your guests know when a reservation has been cancelled. The concierge was very helpful though and rebooked us in again it was a god send cause the thought of the buffet again made me want to cry. So now we come to the final day of the holiday. We requested a late check out as was not being picked up till 7.45pm, we were happy to pay. Hotel said we can have the rooms till 2pm but then don’t worry you can shower in the spa. On the day of departure I went to check the spa to see what facilities there were for showering, could I plug in my hairdryer? Oh the spa was shut. A trip to reception and was told the spa was shut there are no facilities there and to shower by the pool or on the beach. So on the last day our family could not enjoy the beach or pool and simply sat around listening to the terrible 2 man band that the hotel had decided to put on (finally last day some entertainment or be it terrible). Oh and housekeeping failed to come the day before we left, on enquiring reception said they can come up until 9pm they never came so no clean towels for our showers home. The mini bar was also not restocked until we called reception and requested it. In all we paid for 2 upgraded rooms at a considerable cost and got what we felt was a 2 star holiday. We made the best of it but we wouldn’t come back. We normally don’t want to go home, this time we couldn’t wait. Oh the beach is nice but you need beach shoes entry into the sea isn’t easy.