We recently stayed at this hotel and, while the staff were genuinely lovely — friendly, helpful, and always polite — the overall experience sadly didn’t meet 5-star expectations. The hotel itself has a beautiful layout and great potential, but it’s let down by poor maintenance and cleanliness. Many areas felt a bit neglected, and the pool had visible algae around the edges and hadn’t been properly swept. When we raised this with staff, we were told it was due to the weather and being the end of the season, but we stayed at other 5-star hotels on the island both before and after this one, and they were in much better condition. The buffet restaurant was also disappointing. The food was often cold and lacked variety, and the all-inclusive drinks were very limited — the wine in particular wasn’t pleasant. Overall, while the team working here deserve praise for their kindness and effort, the hotel itself falls short of a 5-star standard. With more attention to maintenance, cleanliness, and food quality, it could be a fantastic place to stay, but at the moment it doesn’t reflect the rating or price.