Kapari Natural Resort - member of Unique Lodges Na

Key Issues Faced: 1. Accessibility: The hotel had 40 steps leading in and out of the room, which was not mentioned in the listing. As someone suffering from arthritis and traveling with an autistic son, this was a severe and immediate safety hazard. 2. Health and Safety Hazards: • Mold Infestation: Upon entering the room, there was a noticeable musty odor indicating the presence of mold. Upon inspection, I discovered mold growing in several areas of the room, including around the windows, on the walls, and in the bathroom. This is particularly concerning as my daughter has asthma and mold allergies, which could have triggered severe respiratory issues, including asthma attacks. The presence of mold in a living environment is a serious health hazard, especially for individuals with respiratory conditions or weakened immune systems. • Structural Damage: The room had multiple holes in the walls, suggesting significant structural disrepair. These holes not only compromised the integrity of the room but also posed a risk for pests entering the space, further exacerbating health concerns. • Malfunctioning Sink: The sink in the bathroom did not drain properly, leading to stagnant water pooling in the basin. Stagnant water is a breeding ground for bacteria and could have led to unsanitary conditions, increasing the risk of infection for anyone using the sink. • Debris and Uncleanliness: The area surrounding our room was littered with debris, including empty beer bottles and other trash. This not only created an unsightly environment but also indicated a lack of proper maintenance and cleanliness, which is crucial for preventing pest infestations and ensuring a safe, hygienic space for guests. • Inadequate Sleeping Arrangements: The bed was placed directly on the floor, and the guest bed was nothing more than a cushion on top of a stone slab. Sleeping on such surfaces could lead to poor posture and back pain, particularly for someone like myself with arthritis. Moreover, these conditions were wholly unsuitable for my autistic son, who requires a stable and comfortable sleeping environment to maintain his routine and sense of security. 3. Inappropriate Environment: The pool was shared with nudists, and this was the only view visible from our room, because the area was so small. The guests were loud and drunk and right outside my window at 2pm in the afternoon. 4. Hotel’s Response: Upon raising these concerns, I requested a room that complied with disability standards. The hotel, however, informed me that no such accommodations were available. My request for a refund was also denied, leaving me with no option but to find alternative lodging immediately. 5. Alternative Arrangements: After two hours of failed negotiations with the hotel, and seeking assistance from Mondee, I secured a room at Del Sol in Santorini on the same day, where my family and I stayed from July 31 to August 4, 2024.

The Up and High room had a breathtaking view and having the private hot tub was well worth it. So relaxing and a highlight of our trip. Staff were great. Close to restauranrs and to Skaros Rock. Overall fantastic experience and would stay here again.

Our overall experience of Kapari Natural Resort was excellent. The location is exceptional and, having visited both Fira and Oia during our stay, we were thankful for having booked in the quieter Imerovigli. The views from the hotel (in particular the pool and dining area) are out-of-this-world. The staff were attentive and happy to make dinner/activity reservations on our behalf - their advice with respect to day trips was also very helpful. We booked a Spa Premium room and were very happy with it. Our room was up a few steps to the side of the communal pool - this was a big plus as a few of the rooms opened up directly onto the pool area where there would definitely have been less privacy (and more noise!) The breakfast offering was good. The tasting menu at the Kapari Wine Restaurant was fantastic - expensive but value for money given the quality of the food. The only negative from our perspective was that the hotel did not offer ongoing complementary water (only the first bottle of water in the room was included) or any free transfers from/to the hotel. These were both offered by the other hotels we stayed at in Greece, and providing free bottled water seems like it would be an easy win. There is however a supermarket very near to the hotel where guests can stock up.

Great hotel. We had the Up and High room and this was one of the best rooms we have ever stayed in. The staff was amazing, Mattina, Adi and Louan were amazing and were so helpful and nice. I would definitely recomend staying here as the views from this hotel are second to none

We had a Premium room for one night as a treat for my birthday. We really wished we hadn’t bothered. The hotel on the other side of the island was much more friendly and welcoming and much better value. The furnishings were fairly basic: a straight sofa and a small shelf to put things on but nothing else. No dressing table and very little room for cases. This is supposedly a room for three and I can’t imagine how you’d all fit in if you had to use the sofa as a third bed. There was a coffee machine in the room which was free but there wasn’t any milk or cream for it. We could have asked but as we were there only one night we didn’t bother. However at this price we shouldn’t have to ask. I have also just noticed on reviewing the room amenities that it says bottle of wine, pool towels and turn down service. We didn’t have any of those things. Our balcony had to be crossed by the residents of the next room to get into theirs and they could look straight into our room which was awkward when they did so and one of us was getting dressed. There were very steep wooden stairs to the mezzanine bed. The bed was pushed up to the back of the room because the space was tight so one person had to climb over the other to get in and out of bed. The bed was comfortable though. We enjoyed sitting on our balcony watching the sunset with a glass of wine. The swimming pool was tiny and had only 5 loungers so when we went down at 5.30pm we could only get one. Breakfast was very nice with lots of choices. The location was pretty good near the centre of Imerovigli, and you can easily walk along the coastal path to Fira. I know rooms are expensive on the caldera front but this just didn’t feel like good value for money at all. I really regretted the whole experience and should have spent the money on a handbag instead!