Ikos Odisia

My wife and I have just returned from Odisia and I have to admit in my opinion I didn’t think it was ever possible to improve on perfection but somehow Pavel and Milos and the team have managed to deliver this, I definitely experienced a significant shift in service excellence from last year with everything somehow moving up at least 10% year on year. The location and environment at Odisia is sensational to the eye with breathtaking views complimented by incredibly clever design and construction of the most beautiful locations. The attention given to every aspect of the customer experience is managed to the finest of detail. I am sure this is only achieved through incredible hard work and dedication, and an incredibly efficiently managed process. Once again I could list numerous staff members who contributed to our amazing experience during our stay, however it would be remise of me not to single out a few who definitely stood out in delivering first class service in an friendly and knowledgeable way. Main reception – Dimitris Adults Pool – Maria, Ionnas, Joshua Fresco – Louiza Ouzo – Valentina Anaya – Thomas The idea of moving the weekly white party from the beach to the elevated platform at Elia restaurant was a genius stroke. Finally, thank you all at the IKOS family for creating such an incredible personal customer experience, we both feel blessed to experience IKOS and it has been a absolute pleasure to have met some amazing people along the way.

As a family, this was our 10th stay with Ikos, which reflects how highly we've regarded the brand over the years. Unfortunately, on this occasion, we didn't experience the exceptional level of service we've come to expect. While there were no major issues, a number of smaller problems combined to impact our holiday. One of which was that bottled beers were unavailable for several days. Whilst this may seem minor, it was surprising for a premium all-inclusive resort and took away from the experience. Another issue was with our final bill. After settling our account, we were informed that we still owed more than €500. This turned out to be an error and we did not owe anything, but resolving the matter took several hours of our holiday. Although the mistake was eventually corrected, the time and stress involved left a bitter taste at the end of what should have been a relaxing stay. We also had concerns regarding data protection and privacy. We had booked three rooms for family members and provided Ikos with their details as part of the booking process. However, when family members logged into the Ikos app, they were able to view information relating to our previous and other Ikos bookings. This appeared to be a significant breach of privacy and was disappointing to encounter. We also spent over €11,000, but was not issued with a repeaters discount. As mentioned we have stayed with Ikos ten times, we know the standards the brand is capable of delivering, which is why this experience was particularly disappointing. We remain loyal customers and hope these issues are addressed, but this stay fell short of the high expectations set by our previous visits. While we have made a few negative comments in this review, we genuinely believe we were just unlucky on this occasion. We clearly love Ikos, as shown by the fact that we continue to return year after year. Our experiences have consistently been excellent, which is why this visit stood out. We sincerely hope Ikos doesn't become a victim of its own success. The exceptional service, attention to detail, and high standards are what have made us such loyal guests, and we hope these qualities continue to set Ikos apart for many years to come.

We did the 3 hour deluxe cruise on the Odisia ship and it was the best experience! We saw the korfu coastline and swam in a beautiful cove overlooking the old town. The food and drinks service was great and we loved the on board karaoke, Greek dancing and fun! Could not recommend enough and you must do it if you stay! Even the morning slot was perfect! Thank you to our captains for such a memorable Greek experience!

A highlight from our beautiful holiday at Ikos was definitely the Deluxe Boat Cruise. We went for the morning slot and didn’t disappoint. The areas we explored were just beautiful with the staff being attentive and just brilliant fun! The games were particularly a highlight of the trip and something you must do whilst staying at Odisia!

Our second one week holiday to IKOS ODISIA in two years, and this is a superb luxury inclusive resort. Very spacious and beautifully laid out in modern village style, and nothing above two floors. We stayed in Room 5013, a Junior suite bungalow with private garden and located in the SEA VILLAGE close to the Pool and beach. We had pre-requested a room range by email, but his had not been communicated to the Hotel Front desk and we were not allocated within our room request range. However thanks to Alexis Karaidis, Deputy Head of Rooms, he was able to arrange a change for us that afternoon. Really good attention and service and this was important as the room location at this resort varies due to the Resort covering such a large area. This can make a great deal of difference to your enjoyment. The Hotel provides the very best service from all its staff and the choice of restaurants and facilities are all 5 star. We loved having the meals there and in particular breakfast at FRESCO. The beach and the swimming is particularly good, with a sandy seabed, no rocks, very warm sea temperature and no waves, being in the Bay. The room and terrace plus small garden makes for a great stay. 7-10 days ideal time to stay. It is expensive, but you are getting the quality to match the price. We will certainly be returning again. Many thanks to our Housekeepers (Room 5013) who always made up our room whilst we were at breakfast and it was spotlessly clean. Thanks again to Eleni who had originally chosen our room for us on our first visit and this year kindly gave us a tour around the Resort showing us the different type of properties and their locations. Thanks to the Reception staff, Gaia and Antoine for their warm welcome and attention.