Ikos Odisia

Fantastic property and superb hospitality Best Ikos out of the 4 I’ve visited. Food was outstanding and the service from our new friends GM Pavel and Panayiotis aka ‘George Clooney’ was incredible. They seemed to teleport everywhere! These two gentleman elevated our stay and always made sure we were well taken care of. We feasted like kings! See you next time!!

This was 1st time we have been to this hotel and it is highly recommended. We felt at home from the first time and you get that feeling from all the friendly people who do everything they can to give you a successful holiday and we can say that. Special thanks to Theo who helped us in all of our exercises in the gym and made the tabata sessionwith my wife which she loved it and Stavros at the trampoline who was very kind and made my kid laugh!!! Would definitely recommend!

The team at garden pool, the service was exceptional 10/10. Mihai, Thomas,Panagiotis & marentina were very very good!! Cannot recommend enough!! Very attentive and always there with good service. They cannnot do enough for you!! Thanks again.

We just got from a week vacation from Iko Odisia. The resort truly delivers the perfect blend of five-star service and natural beauty. Myself and the family had an amazing and unforgettable Stay The front desk staff handled our check-in seamlessly, offering refreshing welcome drinks. The entire staff and management at Ikos Odisia were very polite and friendly The Customer Relations Manager "Milos"treated us like old friends. On our arrival he arranged for champagnes in our room. He went above and beyond to make our stay special. Always checking on us daily, arranging a few surprises for us including the best seat at the restaurants Our room was pristine — spacious, with stunning seaviews from our balcony The resort’s delivered on high quality with a variety of cuisines. Our favourite were Olivia and Ouzo, due to the stunning views, tasty menu and staff friendliness Daily activities were provided by ikos E-Conciege each morning for all sporting, and entertainment events We had a fantastic and amazing vacation experience promise

The Demise of Ikos? A Disheartening Experience at Odisia As a family that has passionately supported the Ikos brand for over a decade, we’ve enjoyed countless wonderful stays at their resorts. However, our recent experience at Ikos Odisia was particularly disappointing. The Resort's Promising Exterior Upon arrival, Odisia presents itself as a beautiful hotel with spacious layouts and stunning pools. The staff, generally polite and cheerful, contribute to a welcoming atmosphere. Yet, as seasoned Ikos guests, we soon realised that appearances can be deceiving. An Average Check-In Experience The check-in process at Odisia felt chaotic, resembling a busy airport lounge rather than the serene arrival experience we had grown accustomed to at other Ikos resorts. Room Issues: Cleanliness Concerns As deluxe guests, we anticipated a pristine room but found dirty floors and a foul smell from the bathroom upon arrival. Despite our complaints, it took four days for housekeeping to address these issues fully. On some days, our room was not cleaned at all, and basic amenities were left unreplenished. Disturbances and Service Shortfalls Our stay was further marred by noise from a neighboring room and the frustrating disappearance of our luggage, which was mistakenly taken for storage. We also requested occasional buggies which never arrived, highlighting a lack of attentiveness and organisation among staff. If you have mobility issues, you might reconsider Odisia. Dining Disappointments Dining at Odisia was another hurdle. While the waiters worked diligently, they were clearly overwhelmed, leading to long waits for drinks—sometimes up to 45 minutes—and cold meals. Cleanliness in the restaurants, particularly Ouzo and the exterior seating in Elia, was concerning. We encountered dirty tables, stained cushions, and even a broken piece of glass on a seating cushion that cut my hand at Ouzo. The manager's defensive and condescending response to this incident only added to our frustration. A Silver Lining: Exceptional Service from krysa at the deluxe pool Amid these challenges, I must commend the pool staff in the deluxe pool area. Their dedication and exceptional service made a noticeable difference during our stay, providing hospitality that stood out in an otherwise lacking environment. A Brand in Decline? While we enjoyed certain aspects of our stay, the overall service and cleanliness did not meet the high standards we had come to expect from Ikos. It seems that the brand's rapid expansion has come at the cost of quality and attention to detail. Conclusion In conclusion, our loyalty to Ikos has been shaken. If they do not prioritise maintaining the high standards that made them a beloved brand, they risk losing loyal customers who remember the exceptional experiences of the past. For now, we are left searching for alternatives that truly understand the meaning of hospitality.