We had a lovely family holiday overall, but our experience felt lacking in several key areas. Positives • There was a great choice of pools and restaurants. • The kids’ club team were absolutely wonderful — all the children adored them. • As deluxe guests, having Taittinger available was a real treat. • Poolside service was excellent and the drinks were high quality. • The Pilates sessions, water sports, and sports facilities were all fantastic. • The spa was beautiful, and the massage I had was truly amazing. Negatives • The biggest disappointment was that it felt as though the hotel was shutting down around us. We understood the season was ending, but we were repeatedly told that things were “running out” or “out of stock” — everything from wines we enjoyed to basic options like chocolate ice cream. The reduced breakfast service on our final day, without any explanation, was especially frustrating. If less service is being offered, prices should reflect that. • Room service was extremely poor. I was unwell one evening and ordered food, which arrived after two hours and was almost inedible. • We tried to book a last-minute table for four adults when our parents offered to babysit, yet not a single restaurant had availability. • Service in the lobby bars was consistently slow. On several occasions we had to leave for dinner before our drinks arrived, often waiting up to 20 minutes. Over all we had a good experience but really disappointing to feel like you’re being ushered out