We stayed at this hotel for three nights in late November, and unfortunately, it was not a pleasant experience, despite the staff being very kind and polite. We were informed that the water park was heated and operational in the fall, but that wasn’t the case. The main water park was closed during our stay, and while the children’s section was open, the water was extremely cold. The food was another disappointment. The variety and quality were lacking, especially when it came to meat options. Most dishes were repetitive and often seemed stale. Additionally, the hotel had only one functioning bar, and even the café inside the hotel only offered basic drinks like tea and coffee. An important issue to note is that the hotel does not have a designated parking space. On the first day, due to the hotel being busy, they parked our car outside the premises. Later, we received a call from the police asking us to move the car, even though we had no knowledge of its condition or location. This caused significant inconvenience. Another critical issue is the presence of cats all over the hotel, including the restaurant. If you have a phobia of animals, this hotel is definitely not suitable. The cats were a constant presence, sometimes even aggressive, which is particularly concerning in the dining areas due to potential health risks. I strongly suggest that the hotel keep animals out of these spaces. The hotel’s spa facilities were also disappointing. They were cold and practically unusable in the morning when we attempted to use them. Additionally, if you stay at this hotel, I recommend bringing your own shampoo and soap, as the hotel provides very low-quality, cheap products. Overall, this stay didn’t meet our expectations, and I hope the hotel addresses these concerns to improve the experience for future guests.