Second impression much improved. The manager from guest relations got in touch and was very helpful, and offered lots of concessions and changed to much cleaner room albeit slightly weak air con. The hotel itself is very good, and the all inclusive and entertainment cannot be faulted. The service staff work extremely hard to make everyone’s stay memorable and pleasurable and the facilities are great! Food, entertainment, are very good and waiters are very helpful and work so hard it can make one feel a little guilty to observe them skilfully handle hundreds of requests. Also children’s club very good! Rooms can be a little improved and some of the guest relations staff other then mangers can be dismissive and nonchalant- but we are grateful to the manager. He fixed the disappointing first impression, we were checked in very abruptly and front desk handed 3 pieces of paper and were dismissive and abrupt, refusing to answer questions and pointing at papers they gave us. Guest relations manager however turned things around and addressed our concerns. We have been moved to an alternative room and we are much happier as long as air con is resolved. I am leaving the review as written at the time of our arrival so others know what to watch out for. We arrived with our child staying with us and had sent a message before advising of extra bed-but surprisingly this was not in the room, we had to request the bed and extra pillows and towels. The man who bought up bags was very friendly but awkwardly hung around. We had driven from Cappadocia and been on the road for nearly 8 hours, on arrival, no food available between 21:30 and 23:30. Customer relations attempted to resolve with sandwiches and some fruit after we asked. This is after being Initially told I would need to pay for room service from the reception desk. Reception desk were having technical difficulties with logging passports, seemed very distracted and not very helpful or welcoming. So overall bad first impressions with no bed in the room for our 4 year old daughter, even though this was a booking for 2 adults and a 4 year old child the room was not ready for us. 2 towels in the room for a party of 3. Mini bar wasn't loaded until we arrived. It felt like nothing had been prepared. We had driven all the way from Cappadocia hours of driving, almost 500km. This wasn't the welcome we had expected. After we got settled in the room we found the bathroom has untreated mould (no mould in new room) and the balcony for a room with 3 people occupying it has space for 1 chair and table so we can't socially sit together in the balcony as we enjoy painting and reading on the balcony on holiday instead have to take it in turns??