Iberostar Tucan All Inclusive

I stayed her for 2 weeks over Christmas. Pros Great location in secure gated zone Lots of on-site dining options Jungle in middle of resort was fab Beach location was great Pool is huge Drinking water machine on each floor is handy! Bellboys/porters were friendly Appreciated they didn’t push timeshare pitch after first ‘no’ Christmas Eve buffet was good. Plenty of sun loungers Cons Outdated rooms but I knew that on booking and I was ok with that. External tour rep/taxi transfer based in foyer I found rude after he realised I booked trips elsewhere. Calling my room to say come to desk and confirm return transfer day after arrival. Only to get there and discover I only need to confirm day before leaving . Do try to sell me tours but honesty getting me to the desk would work better. (I booked two through the hotel tour desk rep and the rest online direct with attractions) The evening entertainment wasn’t to my taste but I can see it’s great for families with children. Overall I would stay again.

This was our second visit to Iberostar Tucán during Canadian spring break, and once again, our family of five had a memorable time. We stayed in a Family Room, which included two interconnected bedrooms—perfect for traveling with kids. While there were definitely standout moments that made our trip special, a few maintenance and service issues were hard to overlook. First, the highlights. The beach here is absolutely stunning—soft, clean sand and crystal-clear water that feels like paradise. The pool infrastructure is also fantastic: spacious, clean, and well-kept, making it an ideal place to spend the afternoons. The breakfast buffet deserves a special mention for its wide selection. Whether you're into tropical fruits, classic eggs and bacon, or local options, there's something for everyone to start the day right. One of the most charming and unique aspects of this resort is the wildlife that roams freely throughout the grounds. It's like staying in the middle of a tropical nature park. We saw peacocks, capybaras, flamingos, iguanas, turtles, monkeys, macaws (araras), fish, and coatis. It's a true spectacle that keeps both kids and adults entertained every day—an unexpected highlight that adds so much character to the experience. The staff also made a lasting impression. Benito and Marcos at the Tulum Restaurant were warm, attentive, and made dining enjoyable. Julia, the hostess at the Mexican restaurant, greeted us each time with a genuine smile and kind words. And Victor, who took charge of the music at the pool, kept the energy just right with a fun and memorable playlist. Their service and personalities really added a personal touch to our stay. That said, there were some drawbacks. While room cleaning was generally good, we did encounter an odd issue—numerous dead bees in the hallway outside our room, which remained for about three days before being cleaned up. It suggested a maintenance issue that could have been handled more promptly. Speaking of maintenance, the hotel is beginning to show its age. While the common areas are well maintained, the private spaces—particularly the bedrooms—could use more attention. Our room’s air conditioner struggled to maintain a comfortable temperature. Maintenance staff responded quickly when we reported it, but unfortunately, they weren’t able to resolve the issue during our stay. Similarly, the water pressure in the shower was consistently low, making it difficult to enjoy a warm, relaxing rinse after a long day at the beach or pool. Dining was another mixed experience. The themed restaurants felt uninspired, with a fairly mundane selection of food that didn’t live up to the rest of the resort’s charm. We also found the wine list to be disproportionately expensive for the quality of wines offered, which was disappointing for a resort of this caliber. Despite these issues, we still had a lovely time and would consider returning. The natural beauty of the property, the unique wildlife, a few standout staff members, and great beach and pool experiences helped balance out some of the resort’s aging infrastructure and service hiccups. Iberostar Tucán remains a solid option for families looking for a laid-back, beachside getaway—but a little more attention to detail could make it truly exceptional.

We are a couple in our late 60’s . Have been to the IB Tucan at least 20 times since it opened in the late 90’s. We can only say that this resort only gets better with age!!!!The staff is amazing, especially Daniel the manager!!! Always helpful and listens to many of the rude tourists who don’t respect the resort staff… just outright rude and combative if any issue. One even got upset because it was raining out, what could they do for them? Really???? Just spoiled and entitled!! Rooms are older but cleaning staff amazing! Buffet good, sometimes better than the specialty restaurants. The beach and pools are fantastic…and the jungle walks are amazing. If you have problems with this resort, maybe you are the issue. We went in January and February… nothing but an amazing 1 week vacation each time. Gold Star plus!!!!!!