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Hotel Xcaret Mexico All Inclusive

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 14119 reviews

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Official Description

ALL PARKS INCLUDED / ALL FUN INCLUSIVE Hotel Xcaret Mexico Big Opening on December 1st 2017 is a natural haven by the Caribbean Sea and the mystic jungle, a new destination inspired by the warmth of the Mexican hospitality, full of tradition and modernity in every detail. Designed with an eco-integrative architecture, from each of the 900 suites you can admire unique natural spaces such as rivers, coves and beaches of white sand dedicated to rest and fun. Living and enjoying the best of Mexico has never been so easy as at Hotel Xcaret Mexico, where you have unlimited access to Xcaret parks and tours: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco, Xenses, Xenotes and Xichen, with transportation included and the meal plan that each attraction offers. In addition, free shuttle airport-hotel-airport. Delight your senses at our 18 restaurants and bars, 3 of them for adults only. Kids & Teens club. Non-motorized water activities such as kayaking, stand up paddle, snorkeling. Tennis and paddle courts. 11 swimming pools. 3 gyms and a functional training circuit in nature. Muluk Spa & Wellness. Spaces for events and celebrations, and a church. Important notice: at check-in, a guarantee deposit of $4,000 MXN pesos for extras is requested and will be returned at departure time.

Amenities

  • Table tennis
  • Aerobics
  • Fitness
  • Tennis
  • Paddle tennis
  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols

Room Prices & Availability

Rooms

Junior Suite Junior Suite Adults

Bedroom : King-size bed 150-183 width (1 unit)
Living room : Sofa bed (1 unit)

Facilities

  • TV
  • Bathroom : 1
  • Living room : 1
  • Room size (sqm) : 126
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
  • Make-up mirror
* Some services shall be paid at the establishment
+ More

Suite Ocean Front Adults

Bedroom : Sofa bed (1 unit) or King-size bed 150-183 width (1 unit)

Facilities

  • Bathroom : 1
  • Wi-fi
  • Room size (sqm) : 58
  • TV*
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
* Some services shall be paid at the establishment
+ More

Suite Suite River

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit) or Double bed 131-150 width (1 unit) or Sofa bed (1 unit)

Facilities

  • TV
  • Bathroom : 1
  • Room size (sqm) : 53
  • Wi-fi
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
* Some services shall be paid at the establishment
+ More

Junior Suite Junior Suite

Bedroom : King-size bed 150-183 width (1 unit)
Living room : Sofa bed (1 unit)

Facilities

  • TV
  • Room size (sqm) : 126
  • Living room : 1
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
  • Make-up mirror
  • Telephone in the bathroom
* Some services shall be paid at the establishment
+ More

Suite Suite Ocean View

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit) or Double bed 131-150 width (1 unit) or Sofa bed (1 unit)

Facilities

  • TV
  • Wi-fi
  • Room size (sqm) : 56
  • Bathroom : 1
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
* Some services shall be paid at the establishment
+ More

Room Swim Up Garden

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (2 units)

Facilities

  • Wi-fi
  • Bathroom : 1
  • TV
  • Room size (sqm) : 53
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
* Some services shall be paid at the establishment
+ More

Room Swim Up Ocean Front

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit) or Double bed 131-150 width (1 unit) or Sofa bed (1 unit)

Facilities

  • Room size (sqm) : 58
  • Bathroom : 1
  • TV
  • Wake-up service
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
* Some services shall be paid at the establishment
+ More
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Suite Suite Garden Spa

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm) : 53
  • Wi-fi
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
  • Make-up mirror
  • Telephone in the bathroom
* Some services shall be paid at the establishment
+ More

Suite Ocean Front Family

Bedroom : King-size bed 150-183 width (1 unit) or Sofa bed (1 unit) or Double bed 131-150 width (1 unit) or Sofa bed (1 unit)

Facilities

  • TV
  • Bathroom : 1
  • Room size (sqm) : 58
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
  • Make-up mirror
* Some services shall be paid at the establishment
+ More

Suite Suite Garden

Facilities

  • Bathroom : 1
  • Room size (sqm) : 53
  • Wi-fi
  • TV
  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
* Some services shall be paid at the establishment
+ More
1 / 3

Suite Suite River Adults

Bedroom : Queen-size bed 150-154 width (1 unit) or Double bed 131-150 width (1 unit)

Facilities

  • Extra beds on demand
  • Bluetooth speaker
  • Alarm clock
  • Bathtub
  • Mini fridge
  • Living room : 1
  • Garden
  • Carpeted floors
  • TV
  • Room size (sqm) : 58
* Some services shall be paid at the establishment
+ More
1 / 3

Suite Suite River Spa

Bedroom : Queen-size bed 150-154 width (1 unit) or Double bed 131-150 width (1 unit)

Facilities

  • Housekeeping
  • Room size (sqm) : 58
  • Bluetooth speaker
  • Alarm clock
  • Ironing set
  • 220V power supply
  • Bathrobes
  • Trouser press
  • Wi-fi
  • Terrace
* Some services shall be paid at the establishment
+ More

Room Run Of House

Facilities

  • Number of bedrooms : 1
  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
  • Make-up mirror
  • Telephone in the bathroom
  • Direct dial telephone
  • Satellite TV
  • Cable TV
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2017
  • Year of most recent renovation : 2017
  • Total number of rooms : 900
  • Number of floors (main building) : 6
  • Single rooms : 392
  • Double rooms : 493
  • Junior suites : 12
  • Suites : 2
  • Family rooms : 1

Hotel Xcaret Mexico All Inclusive is booked in hotel categories: Business hotels, Beach hotels, Green Hotel, Hotels with spa, Family hotels and Design.

Facilities

Most popular facilities

  • Table tennis
  • Aerobics
  • Fitness
  • Tennis
  • Paddle tennis
  • Sauna
  • Steam bath
  • Hot tub
  • Turkish bath (hamam)
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols

Amenities and services

  • Wheelchair-accessible
  • Car park
  • Key Collection from 15:00:00 to 00:00:00
  • 24-hour reception
  • Check-in hour from 15:00:00 to 00:00:00
  • Check-out hour from 00:00:00 to 12:00:00
  • Late Check-out*
  • Mobile phone coverage
  • Wi-fi
  • Car hire*
  • Transfer service
  • Valet parking
  • Airport Shuttle
  • Room service
  • Laundry service*
  • Launderette*
  • Medical service*
  • Day-care centre*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Concierge
  • Gym
  • Newspapers
  • Luggage room
  • Dining area
  • Clothes dryer
  • Bikes available : 10

Activities

  • Table tennis
  • Aerobics
  • Fitness
  • Tennis
  • Paddle tennis

Health and beauty

  • Sauna*
  • Steam bath*
  • Hot tub*
  • Turkish bath (hamam)
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Conference room : 10
  • Meeting room : 9
  • Projector*
  • Printer*
  • Photocopier*
  • Business centre*
  • Audio-visual equipment rental*
  • Fax*

Restaurant service

  • Café
  • Bar
  • Restaurant : 12
  • Non-smoking area
  • Smoking area
  • Poolside snack bar
  • Banquet hall
  • Show cooking
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Outdoor freshwater pool : 10
  • Outdoor heated pool : 7
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • WaterSlides
  • Kids’ club
  • Entertainment programme for adults
  • Entertainment programme for children
  • TV lounge
  • Theatre / auditorium
* Some services shall be paid at the establishment

Popular Room facilities

  • Shower
  • Hairdryer
  • Hydro-massage bath
  • Toiletries
  • Make-up mirror
  • Telephone in the bathroom
  • Direct dial telephone
  • Satellite TV
  • Cable TV
  • Pay movies
  • Minibar
  • Tea and coffee making facilities
  • Balcony
  • Wheelchair-accessible
  • Turndown service
  • Smoke detector

Meals

  • Breakfast
  • Breakfast buffet
  • Hot breakfast
  • Buffet lunch
  • Buffet dinner
  • À la carte dinner
  • Breakfast and lunch
  • Full board
  • All inclusive
  • All inclusive with alcoholic drinks top brands
  • Vegetarian meal
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

14119 reviews

Traveller rating

Excellent
12017
Very good
909
Average
414
Poor
244
Terrible
535

Rating summary

Location4.8
Sleep Quality4.8
Rooms4.8
Service4.6
Value4.6
Cleanliness4.8

Recent Tripadvisor reviews

530zoes

 

Stunning, Clean, well organised hotel!

30 Apr 2025
We visited this hotel in April, we loved that everything was included even the transfer from the airport. The hotel itself was stunning, very clean and staff brilliant. The parks included were well organised to get to and from with busses running all day, we never waited more than 10 mins for one to come. Drinks were proper branded alcohol unlike some other all inclusive hotels that use cheap watered down stuff. Over all 5* holiday!

annakatrinab

 

Rooftop Pool and bar with a great view and service.

30 Apr 2025
At Xcaret Mexcio, Selene Hau, at the rooftop pool/bar was super sweet and always helpful! Selene and her co-workers Mario and Armando were always on top of everything we could have wanted. 10 outta 10 would recommend. Going to use up the final character minimum: aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa aaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaaa

adana789

 

Overpriced, Overcrowded, and Overhyped - Deeply Disappointing Stay

30 Apr 2025
We’re currently booked for several more nights, and I’m honestly dreading it. This enormous hotel is packed beyond capacity. Check-in took over an hour, and none of our requests have been fulfilled. It’s been nearly impossible to get even basic things like drinking water delivered to our room — after multiple calls and no results, we figured out we could grab bottles from the gym. I later heard other guests complaining about the same issue. My son got an upset stomach after our very first meal here. Everything I’ve eaten has been underwhelming at best. The entire resort is extremely loud — local music echoes constantly, sometimes from distant locations, and it reaches the rooms even with windows closed. There’s no quiet place to relax anywhere on the property. Both of our rooms also have a strange, unpleasant smell we haven’t been able to resolve. For a stay costing $2,800 per night for two rooms, I expected far better service, comfort, and organization. I’ve traveled extensively, and unfortunately, this has been the worst hotel experience I’ve ever had. I would not recommend this resort to anyone looking for a relaxing or enjoyable stay.7o

Companion24742476239

 

Best hotel in the world!

30 Apr 2025
This is the best hotel ever! The views are absolutely incredible anywhere you look, the staff is so helpful and kind and the food is delicious! This all inclusive hotel has activities for anyone and everyone! It has SO many activities that you’ll want more time to try them all. Best experience ever here!! Definitely recommend. The parks are all so stunning, there is so much to do like zip lining, water slides, cenotes, and so many animals to see including sea turtles, dolphins, and monkeys!

Tripadvisor Overview

Our All-Fun Inclusive® program transforms and outmatches the traditional All-Inclusive concept, as we offer unlimited access to our Parks: Xcaret, Xel-Ha, Xplor, Xplor Fuego, Xoximilco and Xenses, as well as deluxe tours to Xenotes and Xichen, with round-trip transportation included. Airport shuttle included.

More Hotel Information

To take into account

  • Non-smoking establishment
  • Minimum check-in age : 18

Cards accepted

  • American Express
  • MasterCard
  • Visa
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return