Holbox Aldea Kuka

We experienced 3 x staff members trying to hold us against our will who attempted to stop us leaving the hotel unless we waited for a taxi they had booked that was not arriving which meant we would have missed our ferry. We are now working with local police who see it as attempted kidnap. Also an issue that they take a $10,000 credit card hold on check in that still not has been credited back, so be aware of this.

Two "bests" here: Location and Food and Beverage staff. Room was okay, but had awkward design, with narrow and split steps to loft for two. Town of Holbox easily walkable, which we did several times for meals. Really enjoyed our time exploring there. Beach was fantastic, and served as much as a road as it did to enjoy the water. Big shout out to Mike and Cesar in the restaurant. Checked on us regularly and met to our every need. Meals quite good but a bit pricey at hotel.

DO NOT STAY HERE !!! This is an appalling hotel, I cant believe they can call themselves luxury or boutique there is nothing about this that is even remotely luxury. The staff are so rude and make you feel vey uncomfortable there is no sense of customer service. The rooms are unhygienic - we arrived to unwashed sheets and a mouldy basin and shower. Not to mention the stench of sewage that kept all of us awake in the middle of the night. When we complained about booking a room for 4 but it only being set up for 2 because there were only 2 towels and no wardrobe space they literally made us go and pick up our own towels. They tried to make out that to fix the hygiene problem they cleaned the next morning but we arrived from breakfast to ants in our room and in all honesty this should have been done before I have attached the photos of the hotels communal loo - I was the first guest in the hotel up in the morning because I couldn't sleep due to feeling so uncomfortable and I arrived to a bathroom toilet stained with fresh Poo (sorry to be crash) There is also nothing boutique about this hotel -it's completely gauche with a huge swing in the middle with neon lights swinging around it - the gym is old, again unclean and leaking. When we complained there was not apology or any compensation - the prices of the rooms are so way overpriced we could have stayed in a premier inn and felt cleaner and better respected. If I could give this hotel a minus star I would it was terrible please please dont waste your money!!!!!!!!!