Helea Family Beach Resort

Albion and his team were amazing they were brilliant and attentive at the ammuda bar on Sunday with the live band. We are very happy with our whole experience in Rhodes. Thanks so much to the whole of the crew who helped make it so special. Our mother was unfortunately stuck with a broken foot very close to the holiday however everyone made our experience so manageable and special. Shout out to Petros and Eslo for making our trip so special. Thanks to the whole Ella Helena Team. We will 100% be returning !!!!

We stayed at Helea Beach Resort between September 22–27 with an all-inclusive package. Unfortunately, our holiday started with a big disappointment. Just one day before our arrival, we received an email saying we would have to spend the first night at Pegasos Hotel instead of Helea. No clear reason was given. Pegasos was described as “same quality,” but it was clearly a 4-star hotel and nowhere near Helea’s standard. We arrived at Pegasos around 11 AM. Our room wasn’t ready, and we were left waiting in the lobby for hours — only receiving our room at 2 PM after repeatedly asking. We even contacted Helea, but nothing changed. Spending the first day tired and sitting in the lobby was really upsetting. The next day, Helea sent a taxi for the transfer, but due to poor communication, the driver asked us to pay. Once we finally arrived at Helea, the difference between the two hotels was obvious — more elegant, luxurious, and stylish. However, no one at reception knew about our situation, and we had to explain everything again. Thanks to a helpful receptionist, our room was ready earlier than promised, which we appreciated. As an apology, we received a room upgrade to a deluxe sea view suite and VIP breakfast access. The VIP breakfast was disappointing: same fixed plates every day, and simple requests like fries or pastries were not available. Drink selection was also weak for a 5-star resort — no Chivas whisky, and ouzo was only available at the bar, not in the restaurant. Some Ammouda Bar staff were unprofessional; one even made an inappropriate joke when I ordered a cocktail. On the other hand, Soroni Bar staff were excellent, even making cocktails not on the menu. The buffet restaurant was great: tasty food, plenty of variety, and polite staff. Tsouka à la carte restaurant was also a highlight — peaceful lunch by the sea with delicious fish and meze. Special thanks to Anna Maria for helping us with Rhodes Old Town tips. The beach was beautiful — crystal clear, sandy, calm — perfect for swimming with fish. But cleaning service was poor: some days rooms were not cleaned until 3 PM, and minibar items weren’t restocked unless we called reception. Overall, Helea has a lovely beach, good food, and some excellent staff. But the lack of communication, the stressful first night, poor cleaning service, and some unprofessional behavior didn’t match the price. I hope they improve their service, because the location itself is amazing.

We recently stayed at this resort and had a mixed experience. Parts of the complex seem a little run down — the carpets in the corridors were quite dirty and definitely in need of attention. The room we stayed in was comfortable enough, but the walls were very marked and could do with a good repaint. The mini fridge had no beer stocked, which was a bit disappointing. The staff at the food hub weren’t the friendliest, and overall service could have been more welcoming. The selection of alcoholic drinks across the resort was also quite poor — no local options like Mythos or Alpha, and most of the cocktails were unfortunately not very nice. The beach area is beautiful but extremely crowded, with sun loungers packed tightly together. On the plus side, there are plenty of pools around the resort, which was great for a change of scenery. The main buffet offered good food with plenty of variety, though the drink service there was very slow. Entertainment was almost non-existent during our stay, so evenings felt quite dull. Overall, there’s definitely room for improvement at this hotel. We were very glad we decided to rent a car and explore the island — which truly is beautiful and made the trip worthwhile.

We booked this holiday last minute to celebrate our daughter graduating and we had a wonderful time. It’s a beautiful hotel, really clean, well presented and located right on the beach. There are several pools and despite what we’ve read in other reviews we could always find a sunbed, same on the beach. We preferred the beach for swimming, the sea was warm and clear, there are water sports available and the beach bar serves cocktails and gyros. (2 of us are vegetarian and definitely recommend the falafel wrap). Street food hub serves burgers, sandwiches, ice cream and freshly made crepes which are lovely. The main buffet restaurant Lopia is really really good with a huge selection, the options for vegetarians were exceptional and there were always Greek dishes to try, salads always fresh and delicious. Lots of choices for pudding and always fresh fruit. Breakfast was also great, really varied, the freshly squeezed orange juice was delicious. The service was excellent too. We didn’t try any of the a la carte restaurants. We were 3 adults so can’t comment on facilities for children but the waterpark and cinemas are a great choice I’m sure. We hired a car and visited Lindos, Faliraki and Rhodes old town, we also went on a boat trip to beautiful Symi. The staff were very friendly and helpful, it was a lovely holiday.

Albion and his team were very friendly and always made sure we had drinks throughout our evening, really great service!