Upon arrival at Grecotel Lux Me Daphnila, we was met by some very friendly reception staff who assisted with a smooth check-in, complementary cold towels & cold drinks were handed to us, and bell boys who took our luggage to the room. I was a little eager to get to see the room we had been allocated as some reviews on here mention snagging décor plus location of some rooms - (*VERY steep hill). As we arrived late evening, we were unable to see a lot of the grounds to the hotel, but the main building swimming pool area, lounge in itself is spectacular! ** Grecotel App ** Before you go, download the Grecotel app to book restaurants!! This can be done 1 week prior to your stay. Alternatively, you can email the concierge desk direct who will assist with booking these for you as well. The app can sometimes be a little temperamental but does give you a idea on what's available plus, it gives you information pertaining to the other sister hotels close by which if you have booked the LUX-Me package, you are entitled to a discount when dining (*20 euros per adult/ 10 euros per child). ** The room ** Was a lovely size, separate toilet and bathroom with double sinks. Our balcony was a nice size too however, it sadly overlooked a mouldy concrete wall. The furniture on our balcony was very old and worn, with flooring (in areas) cracked/mouldy. The room was situated at the bottom of a VERY steep hill (*nearby the beach and Asia Oliva restaurant). The Safe in the room didn't work and the lock on our main front door did not lock either. With 2 young children and valuables, was very anxious about it and requested we be moved to a secure room. Request was accommodated which was great, but wasn't able to move straight away due to hotel capacity (* 3 days after), during which time we barricaded the door each night with a bed. ** The New Room ** Closer to the main building & swimming pool. Exact same layout of previous room. Fantastic views. The room looked as though it had been refreshed recently compared to previous one. New door which locked. Safe which worked. Balcony furniture was much better and included a table this time, A/C worked very well, the bed was very very comfortable plus TV worked all ok. #HAPPYFAMILY-LETTHEHOLIDAYBEGIN!! ** Complementary Golf buggy & Mercedes car** The hotel has 2 vehicles onsite for pick-up or, drop-off taking guests up and down the hill (*ALL DAY!!). You can either be collected from the top to be taken down, or in reverse order. Sadly, not always available, due to many families using with little ones, or those with restrictions. ** Restaurants ** Dependent on time of year, the hotel restaurants get booked up very quickly. Variety of cuisines which is great, all very tasty. Would definitely recommend the Hot Stone & Danilia Village culinary experience all included with LUX Me package. Overall, a few teething issues to being with which were resolved. For me, the staff at this place are what make the hotel. From reception, to waiters & waitresses, kids club team, cleansing staff, the lot! They are all so hard working, and strive to ensure all guests are happy at all times. Our family loved this place, and would definitely consider staying here again. Definitely recommended.