We came last 3 days before they shut down for winter, there the hotel still had about 50% of rooms full yet a’la carte restaurants were closed down already apart from one There was a feeling that some staff had already checked out. We phoned and asked for more pillows and a blanket as there was only one pillow each, never heard anything more and didn’t get the items Staff were friendly overall, food was okay, decent but not fantastic. Outdoor pools were very cold and we weren’t allowed in to the indoor one as my son is 14 and that is adults only but there was no one there. They should make this indoor pool available to all from 1 October in my opinion when it is not so hot outside. The bed was super comfy!!! The tv only could access two English speaking channels. The thing we really didn’t like was them keeping animals in an inappropriate environment. They have two deer and a donkey in one small enclosure, looked sad. No greenery, just a dirt floor, some hay and water: in another enclosure they had two elk and one was limping, very sad. Doesn’t set the right tone for a happy holiday. Also there are stray cats on the resort and a distressed kitten was under a trolley near our room and cried the whole day there and then into the night. I phoned to tell the receptionist and someone came and took it away. I hope they were kind to it,