Had a wonderful family holiday here! I’d like to give a special mention to Manuel , the diving instructor. He was fabulous with the kids and so friendly… a welcoming face every day! Also, to Carmen in Poseidon restaurant for her amazing hospitality at lunchtimes. She always gave us a table we liked and the drinks arrived without even asking! Francis at Portofino restaurant was brilliant, and Rudalenia in the Palace Bar was wonderful, always remembering our drinks and serving g with a smile! There were a few niggles along the way, with the room cleaning (kids upstairs room repeatedly missed), the room was nice but a bit tired (8414), and the shower is badly designed and water floods everywhere. Electrics are a bit dodgy too with lights not working and air con a bit hit and miss (but they did send a guy out to fix a few times) Also not sure if they’re short staffed but service is generally hit and miss too… repeatedly asking for things, e.g. drinks, cutlery, napkins. Also, we weren’t told that one of the three areas in the resort would be closed! So teen club, sports area, sports bar, many restaurants were all closed, which had a knock on impact…. You couldn’t get a seat in the lobby bars (where they did the shows) without trying to cobble a few seats together from various tables with spares! However, the food was brilliant with such a vast selection, the entertainment was reasonable (if you’ve been to a European 5 star, then you’ll know how good it is. This is no where near as good… but still ok, e.g. Bingo night is good fun, White Night at the beach and some good shows such as Rock night). I can recommend the party boat trip even with kids… snorkling, tropical fish, swimming, drinks etc (book with Manuel), a little walk to the local shops (wish I found them sooner after spending 50 dollars on a kids snorkel mask in the local shops), and the spa is worth every penny! It’s beautiful. Also love that the a la carte restaurants are easy to book and no extra charges (except tips). The food is good too. We tried the Mexican, steak house (with a private serenade of music!), Indian, Asian, Italian. On balance, a great family trip.