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Grand Hyatt Playa del Carmen Resort

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 5489 reviews

Official Description

Offering 3 ocean-front outdoor pools and a spa and wellness centre with spectacular architecture resembling a Cenote, Grand Hyatt Playa del Carmen Resort is located in Mamita's Beach. This resort is 55.5 km from Cancún International Airporttional Airport. At Grand Hyatt Playa del Carmen Resort you will find 2 restaurants serving steak specialties and international cuisine, 3 bars and a fitness centre. Unique food and beverage concepts and signature offerings from our restaurants and bars, such as The Grill at 1 26 and La Cocina, will set the stage for you to enjoy the local flavors of Grand Hyatt Playa del Carmen Resort. Room Service available 24 hours. HB

Amenities

  • Diving
  • Table tennis
  • Fitness
  • Billiards
  • Bowling alley
  • Golf
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre
  • Pool
  • Children’s swimming area
  • Sun loungers
  • Parasols

Room Prices & Availability

Rooms

1 / 3

Double 2 Queen Beds With Ocean Front

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 5

Double 1 King Bed Swim Up With Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Balcony
  • 220V power supply
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Executive Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 4

Double 1 King Bed With Ocean View And Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 2 Queen Beds

Bedroom : Queen-size bed 150-154 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Ocean View Two Queen Beds

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double 2 Queen Beds Swim Up With Grand Club Services

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 1 King Bed

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 2 Queen Beds With Ocean View

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 1 King Bed With Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 5

Double 1 King Bed With Ocean View

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Room 1 King Bed With Partial View And Grand Club Services

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Double 1 King Bed With Ocean Front

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room 2 Queen Beds With Partial View And Grand Club Services

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Number of bedrooms : 1
  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 4

Double Club Ocean View

Bedroom : King-size bed 150-183 width (1 unit) or Double bed 131-150 width (1 unit)

Facilities

  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 2 Queen Beds With Ada Shower

Bedroom : Queen-size bed 150-154 width (2 units)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Plunge-Pool Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Room size (sqm)
  • Number of bedrooms : 1
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 3

Suite Grand Suite King

Bedroom : King-size bed 150-183 width (1 unit)

Facilities

  • Smoking rooms
  • Individually adjustable air conditioning
  • Hairdryer
  • Toiletries
  • TV
  • Room size (sqm)
  • Tea and coffee making facilities
  • Shower
  • Cable TV
* Some services shall be paid at the establishment
+ More
1 / 2

Suite Presidential Suite

Facilities

  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More
1 / 2

Double 1 King Mini Pool

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premier

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Premier

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Superior Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Partial Ocean View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Superior Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Executive Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Deluxe Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Ocean View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Queen Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Club King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Side Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean Front King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Partial Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Premium Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Bed In Dormitory Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Partial Ocean View Queen Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Quadruple Ocean Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Superior Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room With Jacuzzi

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Garden View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Garden View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Twin Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Pool View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Pool View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Private Pool

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Sea Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Accessible

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Luxury Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Luxury

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Twin Two Double Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Club Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Club Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Ocean View Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Double Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Ocean Front

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite With Views

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Economy

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Pool View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Premium Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Premium

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Single Presidential

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Partial Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Or Twin Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Sea View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Grand

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Executive

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Partial Ocean View King Bed

Facilities

  • Room size (sqm)
  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite Club

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Suite King Size Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Double Garden View

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Partial Ocean View King Bed

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Room Two Queen Beds

Facilities

  • Wi-fi
  • Wheelchair-accessible
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of construction : 2014
  • Total number of rooms : 314
  • Number of floors (main building) : 5
  • Annexe (s) : 3
  • Twin rooms : 199
  • Double rooms : 314
  • Junior suites : 28
  • Suites : 36
  • Disability-friendly rooms : 6

Grand Hyatt Playa del Carmen Resort is booked in hotel categories: Business hotels, Beach hotels, Hotels with spa, Sport hotels and Family hotels.

Facilities

Most popular facilities

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 06:00:00
  • Check-out hour from 12:00:00
  • Wi-fi*
  • Car hire
  • Secure parking*
  • Valet parking*
  • Airport Shuttle*
  • Room service
  • Laundry service
  • Launderette*
  • Medical service
  • Bicycle hire service*
  • Babysitting service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities*
  • Lift access
  • Shop
  • Garden
  • Terrace
  • Bicycle storage
  • Concierge
  • Sun terrace
  • Gym
  • Newspapers
  • Luggage room*
  • Clothes dryer
  • Private beach area
  • Library
  • Bikes available
  • Towels and bed linen*

Activities

  • Diving*
  • Table tennis*
  • Fitness*
  • Billiards*
  • Bowling alley*
  • Golf*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon*
  • Beauty salon
  • Spa centre

Business

  • Conference room : 3
  • Meeting room : 6
  • Business centre
  • Fax*

Restaurant service

  • Café
  • Bar
  • Restaurant : 1
  • Non-smoking area
  • Smoking area*
  • Poolside snack bar
  • Banquet hall
  • Show cooking
  • Air conditioning in Restaurant

Entertainment

  • Indoor freshwater pool : 1
  • Outdoor freshwater pool : 4
  • Children’s swimming area : 1
  • Sun loungers
  • Parasols
  • Children playground
  • Kids’ club
  • Game room
* Some services shall be paid at the establishment

Popular Room facilities

  • Wi-fi
  • Wheelchair-accessible

Meals

  • Breakfast
  • Breakfast buffet
  • Continental breakfast
  • À la carte lunch
  • À la carte dinner
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

5489 reviews

Traveller rating

Excellent
3926
Very good
747
Average
375
Poor
212
Terrible
229

Rating summary

Location4.8
Sleep Quality4.4
Rooms4.6
Service4.5
Value4.2
Cleanliness4.7

Recent Tripadvisor reviews

richarddZ2665WP

 

Excellent !

30 Apr 2025
Spectacular hotel setting. The design creates a wind tunnel down the middle of the hotel which is amazing! We had the entry level suite with an ocean view which was beatiful. Staff and service was excellent! We look forward to returning to this hotel.

GalenCarnicelli

San Francisco, California

Okay stay in Playa del Carmen

30 Apr 2025
Positives: * Great location in PdC (right on the main tourist drag) * Very nice pool areas * Right on the beach * Nice grounds. We liked the downward sweep from the lobby to the ocean. * Good and varied dining options (although expensive) * The staff was very helpful, especially when it came to switching rooms (see below) Negatives: * Our first room was so damp and musty that water was dripping down the walls and pooling on the floor. Apparently a lot of rooms have this problem. We were able to switch to a better room after the first night, but clearly the rooms are in need of updating. * Noisy every night we stayed there. Like, until after midnight. They don't seem to enforce quiet hours. The had a special event one night that didn't start until after 10pm. Bring earplugs if you are not a deep sleeper. * The facilities generally seems run down and in need of some TLC. We got a great deal and would probably go back for the same price, but I think otherwise there are probably better options in PdC.

patrickoF3457JB

Toronto, Ontario

Very average We will not go back.

31 Mar 2025
The configuration of the hotel is "weird". It is built on a hill overlooking a beach. So, you spend time going up and down stairs or a pathway. After a week spent in our room, we have not been able to turn down the A/C (too cold). Same goes with the electrical system that is somewhat automatic, and it is difficult to have the right light in the right place. The restaurants, there are three: Mexican. The grill and Sushis. The food is average (we ate in two restaurants) and like some other guests at the hotel, we decided to eat out. The beach... There are still some seaweeds in the water. It is not as bad as few years ago in Playa del Carmen but still, the presence of seaweeds in the water is not ideal. The swimming pools are full of young kids... Not ideal for swimming... We will NOT go back to the Grand Hyatt in Playa del Carmen

jermineb2021

 

Hyatt no so grand!

30 Apr 2025
Pool service SMH. Hospitality training needed. Broken furniture in the grand suite . Staff walks past garage and items in the hallways. The pool staff you have to chase them down. They are having way too many conversations and everyone at the pool is waiting.

Tripadvisor Overview

An oceanfront resort located on a privileged stretch of white sand, facing the turquoise waters of the Mexican Caribbean and surrounded by the energy and excitement of La Quinta Avenida - Fifth Avenue - , Grand Hyatt Playa del Carmen brings guests to an intimate introduction of the Bohemian vibe of Playa del Carmen, or simply Playa, as it is locally known. With its spectacular architecture, unique outdoor dining concepts and our signature food and beverage author recipes, mixed with local flavors and fresh ingredients of the region for a memorable gastronomic experience. Located inside we find the Paseo, a large open air corridor that connects the entrance of the hotel all the way down to its iconic infinity pools, ending with its breathtaking white sanded beach and majestic turquoise waters for our guests to relax. Our two restaurants and bar are our own extension of the vibrant offerings of La Quinta Avenida.

More Hotel Information

To take into account

  • Deposit on arrival
  • Identification card at arrival
  • Non-smoking establishment*

Cards accepted

  • American Express
  • MasterCard
  • Visa

Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return