Galaxy Beach Hotel

We arrived at the hotel very late at night. Last drop off as this is not in a hotel area but a residential area. This is an old residential block made into the world’s worst hotel. We were both in tears and spent most of the night on the beach on loungers we found. Checked straight out in the morning as we could. It stay here. We didn’t expect glamour and glitz as this was a budget holiday but we did expect our room and the hotel to be clean. Out room even had a broken bed and someone else’s dirty ear buds on the floor. DO NOT HOLIDAY THERE. ITS WORSE THAN A CONCENTRATION CAMP

Tried changing more than 3 times the price for the Internet when I said I wasn't paying they got irate and said they would call the police The bar staff didn't like it if you had 2 drinks on the table Most of the staff are ignorant only a few are helpful

I was on vacation with my mom and dad. I'm in my 20s, and I've been to Turkey before, near Alanya, staying at a 5-star Ultra All-Inclusive hotel. I've also stayed at other all-inclusive hotels, but this one was disappointing. I would have rather spent an extra 300 euros to stay at a better place. Unfortunately, we booked through a travel agency that assured us it would be fine. After booking, we saw the reviews and were somewhat prepared, but the reality was worse when we arrived. The only good things were: - The bedrooms have air conditioning and were relatively clean. - The hotel is close to the seaside. - The desserts in the dining area were delicious. - The receptionists spoke English. - The maid was super sweet; the manager should give her a raise. :) That's it. Now, let me present the list of the worst aspects: 1. This is not a 4-star hotel, maybe 2.5 stars at best. 2. You have to pay for cocktails—7 euros—or you can ask for cola and vodka. 3. At the beach, there’s a machine with broken buttons that dispenses chemical-tasting, powdered juices: pineapple, peach, sour cherry, and water. There’s also a machine with 5-6 types of coffee, but the quality was so poor that I couldn’t wait to get home to make my own. And of course, they had hot tea. 4. You can ask for beer (just one type) at the pool bar, but you can't take it to the beach (a 50m walk through a tunnel from the pool to the beach). The likely reason: they want to make money at the beach bar. 5. The beach umbrellas are rusted and worn out, and others look terrible, like mirrors patched with tape. The pictures on various travel websites do not match the reality. 6. The lifeguards (one at the pool, one at the beach, and sometimes just one) were aged between 65-75 and left at 5 PM sharp. Once, a man nearly drowned, and it was the bartender who eventually came to help, although he was slow to respond. Other guests had to step in and help the man. 7. The hotel is really far from Antalya Airport—about 3 hours by car. 8. There is a lady at the hotel who constantly pushes massage services, which can be quite annoying. 9. The pool is much smaller than it appears in the pictures, and some Turkish women were swimming fully clothed, including shoes. (I respect their customs, but there are suitable swim shoes available.) 10. You can't order anything during certain times, for example, between 12:30-14:00, 17:00-17:30, 18:30-21:00, and a few other periods. The waiters are upstairs at the dining area (6th floor) during these times. If you ask for something just before closing, they claim it's too late, citing "cameras" or a locked fridge. They show you the time on their phones to prove it, even though they know they have a few more minutes. They get upset, and one waiter, in particular, was especially rude, shouting in Turkish. 11. The dining area floor was not clean, although the air conditioning worked. However, the area where you choose your food felt like a sauna. Before arriving, I noticed this hotel advertised a sauna and steam room. I now realize these were the elevator, the reception, the hallways, and the food service area. 12. The waiters were unprofessional and made me uncomfortable as a woman. They stared at me in a way that felt intimidating and happened frequently (6-7 times a day). This was especially annoying as I was fully dressed. The waiters were constantly rushing to clean tables and didn’t speak English. Simple words like "jam" and "plug" were beyond their understanding. 13. They don't wash their hands after using chemical cleaners to wipe down tables, then touch bread that guests have to cut themselves. There is a cloth for handling the bread, but it’s irrelevant when the waiters have just used chemical spray. 14. The food was okay, but considering the price we paid, there should have been better and more options. The watermelon and cantaloupe should have been sweet, given that this is Turkey. They were not. The only fruits available were apples, peaches, oranges, and melon. There was one type of soup and lots of vegetables, and rice every day. We only had fish once, fried in the sauna-like area, which was full of fumes. While there was food available, the variety was very limited. 15. The breakfast was terrible (in my opinion). Lunch was okay, and dinner was alright too. I probably ate more out of hunger than enjoyment, and I was relieved to get home and make my own food. 16. The receptionists were also unprofessional and flirtatious. 17. The room was okay—small balcony with a partial sea view, broken fixtures, a tiny TV, and a fridge that was barely cold even when set to the lowest temperature. 18. After dinner, there’s a "party," but if you're European, you wouldn't call it that. You could request music after paying 15 euros. 19. Constant noise from crying and shouting children—every day, every hour. 20. The Wi-Fi didn’t work. Save yourself the trouble and buy internet from the MobiMatter app. I heard some guests bought Wi-Fi from the hotel for 20 euros, but it didn’t work, and the connection wasn't shared. 21. Cats were everywhere—on the tables, under the tables, around the pool—everywhere. I'm sure I've forgotten some things, but I deeply regret if anyone else booked this hotel and can't cancel. For us, it was a big mistake, and other Romanian, Hungarian, and Italian guests we spoke to felt the same. For the amount of money we spent, you could live in luxury in Bulgaria for 10 days, enjoying free cocktails, ice cream, mocktails, delicious food, sweet fruits, and clean, larger pools and spaces. Anywhere but here—NO. Good tips for the manager: 1. If travel agencies and websites (like Tripadvisor, Booking, etc.) are advertising All-Inclusive, be truly All-Inclusive. Hire at least two more people for the bars and keep them open throughout the day. Also, include cocktails in the All-Inclusive package. 2. For breakfast, I recommend offering French toast at least twice a week. It’s a simple dish using leftover bread and eggs, but it can be delicious. Please also improve the cold cuts—they weren’t appealing. 3. Don’t fry the olives in oil; serve them fresh at least once a day. 4. Use proper cocktail glasses if you’re going to charge for them. No one wants to drink a pina colada from a Tuborg cup. 5. Replace the beach umbrellas or at least install the green, long-type umbrellas throughout your property. 6. Replace the sunbed mattresses. I'm not saying you need to change everything (though it would make sense), but if you invest more each year, more people might return. I know it's hard to keep up, but a good investor loves new challenges and will do whatever it takes to earn 5-star feedback. p.s. dear manager or whoever you are, with all my respects, I am willing to write the same review everytime it will be deleted.

The hotel is terrible please stay away not only the pictures are a scam but the staff are rude and unhelpful! We have checked in at 5am to a room that wasn’t cleaned! The room was dirty and smelly, after couple hours we have found an egg under the bed which just casually rolled out! There was no one to clean the pool while our stay which made the water look like someone poured milk in it. Not even gone start about the food as it’s guaranteed food poisoning every day during your holiday but even after it. Not worth paying all inclusive as they make you pay for drinks anyway!

This Hotel by far is not a 4* I have traveled and stayed in many 4* hotels world wide this is more like a 2* if that. The hotel is very basic from rooms to external areas. The swimming pool is small and there is not enough sun lounges by the pool for guests. The food is horrible and that's being polite. Usually there is something edible on an all inclusive basis but not at this place, we ended up eating out most days. They do not cater for British tourists at all. If you are British the hotel Day Manager Lady (if you can call her that) will look to charge you for something in the room on check out - i had a really bad experience, my Daughter had sat on the bed and the dye from her cerise pink swimwear had gone on to the sheet - they charged me not in lira but pounds because i was British they wanted £50 English pounds a Joke right! the sheet would have been back to white after a simple 60 degree wash. The Day Manager did not speak English, a reception guy was translating it was almost like world war 3 between them i was so embarrassed at the reception that i just gave them 50 Euro as i did not have English pounds with me and they were more than happy to accept, when i advised i will be taking the sheet seen as i had paid for it, i was told that i couldn't, when i advised i would not pay they then gave me the sheet Rip off merchants. If i was Turkish i would not have been charged and certainly no a high amount. THE ONLY POSITIVES to this Hotel is the Fabulous Turkish Hammam Spa this is the best spa and massage i have ever had, the staff are really friendly and welcoming, the Turkish Hammam and massage is out of this world, i would defo go back for this, but 1 million percent stay in a different hotel. Mahmut is amazing he is the only person who speaks fluent English, he was fantastic our savior, he made our holiday. he was are go to for everything he is an asset to the sham of the Galaxy hotel. the animation team, Sargen was fantastic, thees staff members are literally the pillars of the Hotel. i would personally like to thank them for making my stay there bearable.