Flora Garden Ephesus Hotel

Absolutely love this place from entering reception the staff were all amazing a credit to the hotel .As it was Valentine weekend the reception Decor was stunning they made a real effort fabulous. The room was spotless the channels on the Tv were the best plenty of film channels if you fancy a quite night. Plenty of choice in the restaurant could not fault anything. Diffinately will be going again. There is nothing outside of the hotel like bars and restaurants but some good costal walks

The hotel itself is nice with lovely scenic views within and outside the surroundings. The rooms were nice with the glowing lights around the room and the bathroom was nice as well. There were specific staff members who were absolutely such as Melisa from the souvenir shop who was an absolute delight when conversing with her (most of the time with Google translate), Damla who worked in the Patisserie drinks section was always lovely to have a chat and spoke the most English to us. Rumeysa was also a lovely staff member who was friendly, helpful and outgoing when talking and laughing with us. The food was absolutely lovely- the food was fresh different and had a bit of everything for everyone. The food was absolutely delicious, the food was fresh everyday from the breads to the meats such as doner kebab (which was our favourite) that were made for dinner. For lunch and dinner, there were these exquisite desserts that were made everyday which were fresh and delicious. There were cakes such as tres leche cakes, moose, different coloured cakes as well as baklava which was amazing. The food and the staff members were the main reason why I have reviewed this hotel as 3 stars otherwise it would have been 2 stars. When waiting for our rooms to be ready- check in starts from 12pm so one room was ready very quickly around 11:30, however, the other room was not. We told the staff members in reception to let us know when it was ready and that we would be sitting in the lobby and they said thats fine. It was coming to 1:00pm and we decided to go to the reception if it was ready and it was not My mother and I shared a room and my brother and uncle shared another room. In my room we requested for extra pillows and because the staff members cannot understand English even though on Trip Advisor, the webpage says they can which is absolutely false- communication was difficult and needed google translate constantly. A '5 star' hotel should speak the main languages such as English- massive let down. Apart from the English, when asking for more pillows, mum had to ring nearly 6 times to get them to bring pillows and when they finally did I only received 1 even thought he bought 2 but because he couldn't speak English we had to ring again which was ridiculous in service. When the cleaners come to sort out the rooms, they took away the pillows for no reason and we had to call reception again and go through the same thing when asking for extra pillows- very annoying. The hotel had no iron which is a necessity available for our clothes, so my uncle went to the market I believe it was a Bazaar and bought an iron from there but they had a hair dryer in ever room. When leaving the hotel, we were told to go to an ATM machine to take money out to pay for the taxi that was taking us to Izmir Airport. When arriving there, the taxi driver did not speak English (again) so he was not understanding that as our bank was with Lloyds it would not be accepted here in these machines- we could not risk our cards going in the machines and being locked in. The taxi driver put his boss on the phone and the communication was difficult as the he was speaking in broken English so he was not understanding. We then tried online banking and that got rejected, so we had decided to go back to the hotel and send the hotel money to pay him. It worked in seconds as his boss was there and used the card machine and it worked. There was not common sense for the staff members to get us to pay them so they can pay for the taxi. Ridiculous! Wish we spent our money elsewhere!

My experience at the hotel was very pleasant, mostly because of most of the workers since the hotel was with very few people staying, at the level of facilities was very pleasant but many not working or closed for the season, at the restaurant level the food was standard the hot part, good salads and Turkish varieties, It was my first time in Turkey and people like: Egehan Batuhan Ersen Alper Mesut Fatma Filip They made me and my father feel at home, very grateful to everyone, especially to these people who were always attentive and aware of us. See you next season

Just returned from 7 nights at Flora Gardens. When we arrived at our hotel room everything seemed fine. The mini bar in the room was empty this was to be stocked each day but we had to ask everyday for 5 days for it to be filled. The restaurant tables didn’t get cleaned after finishing and there was no fresh cutlery available, we had to take it off a table that wasn’t in use. Food was very repetitive, but was nice enough. The bed sheets hadn’t been changed in 5 days until I asked reception for them to be changed. We were asked to leave the pool area at 5pm with it still being sunny at 26 degrees. The entertainment finished on night 3 which we were not made aware of. Ice cream in the afternoon stopped on day 4 not aware of this either. I love Turkey but would not return to this hotel in the future

We visited Flora Gardens on a last minute deal with love holidays, with mixed reviews we were a little apprehensive but the price was good and looking what some complained about we thought they may have been a little picky.. Well those poor reviews were spot on .. The main foyer and main building is very nice but the rest of the hotel is more 2 star than the hotels own rating of 5 The majority of the staff are miserable ignorant and not helpful, looking like they don’t want to be there . The restaurant is absolutely awful ,tables with plates everywhere or no cutlery. The food is repetitive and cold at every meal no matter what time you eat . The manager just stands at the door and shrugs his shoulders when you bring up any concerns , he did this to ourselves and numerous other people. Drinks are poor quality and cocktails never 2 the same . Like I said at the beginning the price was good but that doesn’t mean you have to put up with rudeness cold food and poor hygiene.