My Fiancé and I booked this hotel earlier this year, based on, to a large extent, the Tripadvisor reviews. So I was quite surprised and a little concerned to read quite a few poor reviews just before we came. (& indeed, since we’ve been here) We are here now and I can honestly say that our concerns were unfounded. We have found all staff to be very friendly and helpful, the rooms are fairly basic, but we have everything we need, including a fridge, kettle and the surprising addition of a Nespresso coffee machine. The shower is lovely and hot and powerful. The beds are, as I’ve seen on some reviews, quite firm but we’ve found them to be comfortable and have both slept really well. As for the food - all inclusive hotels are notoriously repetitive and often serve cool food but we’ve been pleasantly surprised. It’s replenished regularly so is usually hot, and if not, just wait a little while! There is a 2 week turnaround (so we’ve been told by staff) so there’s been something different every night. If you want a cocktail you have to pay extra but it’s 8€, so similar if not cheaper than in Tsilivi. We have stayed in numerous all inclusive hotels over the years, in various countries and can honestly say that, in our opinion , this one doesn’t deserve its recent poor reviews. Had we not seen them before our visit, we wouldn’t have been disappointed, the hotel is exactly what we expected from those earlier, excellent reviews. We rarely return to a hotel but, should we return to Zakynthos, would have no hesitation in returning here. We still have a few days left of our holiday but would like to say a huge thank you to the wonderful Filoxenia team for making our stay here memorable (for good reasons)