Myself and my fiancée recently stayed here for a week for a Summer Holiday in August 2023. It is the first time we have visited Rhodes and we found our stay pleasant but with room for improvement. This holiday was a very special holiday as my (now) fiancée proposed one evening on the beach front. We were and still are both over the moon and shortly after went for dinner and a drink at the bar. Whether it is a British tradition or not, we were a little gutted that we were not offered a drink free of charge as a congratulations considering the amount of money we had paid to stay there. Nevertheless, it obviously didn’t spoil our once in a lifetime moment. Cons: •A big point to note is that the bed and pillows were extremely firm which personally, we found very uncomfortable. This did impact our sleep but fortunately as we were on holiday for our leisure, we could sleep it off by the pool the following day. •The idea of ordering from your sun lounger on either the beach or around the pool was a luxury, however, you will be waiting a minimum of 25 minutes for a drink. This was a struggle, especially in 40 degree heat! •There were some communication difficulties between the reception and the towel collection station by the pool. Everyday we were asked if we had a ‘towel card’ before we were issued towels however reception had told us that they had ran out and we would need to return the following day. The towel dispenser told us this we would need a towel the following day to be issued a towel. This did cause somewhat of an inconvenience to us as when we wanted to collect a towel, we were on our way to relax by the pool/beach! •The breakfast and evening buffet food offered a vast selection however, there are staff cleaning, pushing trolleys around and wiping up whilst you are trying to choose your food. Again, whether it is British manners but when you have a plate full of food and a drink in one hand, don’t expect members of staff to stand to one side for you and let you past. •Unfortunately we were declined a late check out but instead were offered a shower room for 30 minutes later that day. We were told to turn up whenever we were ready, we went to reception at 6pm (the pool was then closed, we were being collected at 9pm for reference) but were told ‘sorry, the spa is now closed’. We were very disappointed as had counted on having a shower to wash off all our sun cream before getting on our flight home. After we expressed our frustrations, we were told that they had managed to find a room that we could instead use for 30 minutes to shower in. It seemed we had to put up a bit of a fight to be offered this alternative when we were not informed of having to ‘book’ beforehand. •WiFi very slow and temperamental - tricky if you were travelling for work. Pro’s: •Our flight out was delayed but the hotel were accommodating in giving us a ‘meal replacement’ ticket for the day we were leaving or €15 off the A La Carte menu on a day of our choice. •Our hotel room was clean, tidy and modern. •They had a mini crazy golf course on site which was a good laugh. •The views were beautiful from our hotel room and around the complex. •The location was spot on, close to Old Town Rhodes and Faliraki. A short and cheap bus journey with a stop just outside the hotel. •The onsite shop wasn’t over priced which was handy when we wanted to buy drinks for our hotel room. •The food and juices offered at the morning and evening buffet were fresh. Overall, we had a memorable holiday for obvious reasons however did have some niggles which could have been addressed to have made this stay luxury.