Elite World Marmaris Hotel

Our first time visiting Turkey so decided to go 'all inc' as we were unsure about bars and restaurants. We really enjoyed the hotel, the service in every department was exceptional. We don't do beaches but for those who do this hotel is only 50 yard walk away. We shall return!

Pros: A hotel that is perfect for couples. Although in the heart of a lively area, during the day it feels like you are removed from all of that as it is quiet and peaceful by the pool. Many staff (including the evening bar man, lady on reception in the day and the gentleman who tries to solve any of your issues who is found in the lobby) are great. Cons: NOT SUITABLE FOR ANYONE WITH ALLERGIES. Unfortunately food was a major issue for us and ultimately was the main reason we left not feeling happy with our overall stay. Having read many reviews prior to booking, food never seemed an issue. However, we experienced the opposite. I emailed ahead of time to warn about being gluten-free, depsite then reminding them the day of arrival and speaking to 4 different members of staff, it took 3 days for changes to be made. They kindly offered to make me a "special meal' which I appreciated - boiled chicken arrived! That was all! The chef refused to cook for me in the a la carte restaurant, stating steak was impossible to make gluten free. This baffled us. The meat in the buffet is of a low quality and needs to be covered in sauces to mask the taste (which then made everything just creamy). No food had allergy information on which made every meal time stressful and dangerous. The selection is very limited and not what we expected at all. The salad section is nice and fresh, however be warned it is always the same selection for lunch/dinner service and so after a couple of days it is repetitive.

Lovely hotel ,friendly staff . Food was fresh everyday and we enjoyed the meals . There is also snack bar and coffee bar if you need things in-between . The cooks could do with support on theme days the Chinese and Indian was not quite authentic but still nice. All the staff work very hard and are so helpful . They are mostly young and could do with more support from upper management. Upper managers mainly sit around smoking while the rest of the staff work hard. Special mention to Seb who helped us arrange trips and Nuans the customers relations staff member . Nuans always had time to listen and was able to take our feed back in a constructive manner. Our Beach was lovely but they need to work harder to prevent cigarette butts being left on the sand . In most countries smoking on beaches is forbidden. Turkey would benefit from implementing this law. Over all the hotel was very clean staff lovely ,food nice . Plenty to do in local area . Couple of noisy bars, but that finishes at midnight . Hotel could benefit from sound proofing long term as I'm sure more bars will be added as the years go on . One last thing please ditch the one use plastic water bottles . When guests arrive give them a drinking bottle with the Elite logo and equip the hotel with water fountains so guests can refill throughout their stay . Nice touch with the lucky eye wrist band instead of naff paper ones ,cute little keep sake . Hope to return . Thanks for a great stay. Elizabeth and Graham x

This review is only for the pool bartender, Ercan. The hotel itself was not good, the all inclusive food was poor and we were offered an al a carte meal as part of our package and were then turned away because my wife is gluten free and the chef wouldn'tmake anything for her! The shining light was the bartender Ercan. He was fantastic. So accomodating, incredibly friendly, and he brought a really warm personality that created a really comfortable atmosphere, brilliant.

The most beautiful view ever. everyone is so kind. Foods are so delicious. Hotel was so silence and peaceful. We were comfortable in there. So close the beach and shopping centers. It was a good trip. Thanks for everything Elite World. See you soon.