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El Dorado Seaside Palms, By Karisma

Riviera Maya, Mexico
5 out of 5
Approx hotel star rating
Based on 14216 reviews

1 / 39

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Official Description

One award-winning resort, divided into two unique experiences – welcome to the AAA Four Diamond El Dorado Seaside Suites. This paradise is divided into two distinct sections, Palms and Infinity, each providing unparalleled experiences in Mexican hospitality. An adults-only oasis in Riviera Maya located at Kantenah Bay, El Dorado Seaside Suites is the perfect balance between tranquil luxury and endless opportunity for adventure. No matter in which section you choose to stay, you'll be able to indulge in all the luxuries of the Gourmet Inclusive® Experience. Impeccable cuisine, unlimited premium drinks, exciting activities, and award-winning service come together to provide an unmatched getaway in luxury. Enjoy access to 10 diverse restaurants, one of the largest spas in the Riviera Maya, beach and pool butlers, personal concierge, and our exclusive open-air sky terrace for weddings.

Amenities

  • Jet ski
  • Diving
  • Squash
  • Aerobics
  • Fitness
  • Basketball
  • Volleyball
  • Beach volleyball
  • Bocce
  • Tennis
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre

Room Prices & Availability

Rooms

1 / 4

Junior Suite Premium Swim Up Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Ocean View Premium Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Studio Presidential

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Luxury Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Beachfront Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Swim Up Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Suite Standard

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Junior Suite Premium Junior Suite

Facilities

  • Number of bedrooms : 1
  • Bathroom : 1
  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
* Some services shall be paid at the establishment
+ More

Statistics & Profile

  • Year of most recent renovation : 2015
  • Total number of rooms : 380
  • Number of floors (main building) : 6

El Dorado Seaside Palms, By Karisma is booked in hotel categories: Business hotels, Beach hotels, Only adults, Hotels with spa and Sport hotels.

Facilities

Most popular facilities

  • Jet ski
  • Diving
  • Squash
  • Aerobics
  • Fitness
  • Basketball
  • Volleyball
  • Beach volleyball
  • Bocce
  • Tennis
  • Sauna
  • Steam bath
  • Hot tub
  • Massage
  • Spa treatments
  • Hairdressing salon
  • Beauty salon
  • Spa centre

Amenities and services

  • Wheelchair-accessible
  • Car park*
  • 24-hour reception
  • Check-in hour from 15:00:00 to 00:00:00
  • Check-out hour from 12:00:00 to 12:00:00
  • Late Check-out*
  • Wi-fi*
  • Local and international calls
  • Car hire
  • Transfer service*
  • Secure parking
  • Valet parking
  • Airport Shuttle*
  • Room service
  • Laundry service*
  • Launderette*
  • Medical service*
  • Multilingual staff
  • 24-hour security
  • Bellboy service
  • Smoke detector
  • Hotel safe
  • Currency exchange facilities
  • Shop
  • Garden
  • Terrace
  • Gym
  • Luggage room

Activities

  • Jet ski*
  • Diving*
  • Squash
  • Aerobics
  • Fitness*
  • Basketball
  • Volleyball
  • Beach volleyball
  • Bocce*
  • Tennis*

Health and beauty

  • Sauna
  • Steam bath
  • Hot tub
  • Massage*
  • Spa treatments*
  • Hairdressing salon*
  • Beauty salon*
  • Spa centre*

Business

  • Conference room
  • Meeting room : 1
  • Projector*
  • Printer*
  • Photocopier
  • Business centre*
  • Audio-visual equipment rental*
  • Fax

Restaurant service

  • Café
  • Bar
  • Restaurant
  • Poolside snack bar
  • Swim-up bar
  • Air conditioning in Restaurant

Entertainment

  • Sun loungers
  • Parasols
  • Entertainment programme for adults
  • Game room
  • Pub
* Some services shall be paid at the establishment

Popular Room facilities

  • Shower
  • Hairdryer
  • Toiletries
  • Make-up mirror
  • Wi-fi*
  • Satellite TV
  • Radio
  • DVD player
  • Pay movies
  • Alarm clock
  • Ironing set
  • Individually adjustable air conditioning
  • Fan
  • Safe
  • Wake-up service
  • Smoke detector
  • Housekeeping

Meals

  • Breakfast buffet
  • Buffet lunch
  • À la carte lunch
  • Buffet dinner
  • À la carte dinner
  • All inclusive with alcoholic drinks top brands
  • Gluten-free meals
  • Vegetarian meal
  • Snacks

Tripadvisor Reviews

Tripadvisor traveller rating

14216 reviews

Traveller rating

Excellent
10585
Very good
2311
Average
773
Poor
311
Terrible
236

Rating summary

Sleep Quality4.7
Location4.4
Rooms4.5
Service4.7
Value4.4
Cleanliness4.7

Recent Tripadvisor reviews

V6937ZCmichelleb

 

El Dorado Seaside Palms, Mexico

31 Mar 2025
This was our 3rd visit. Excellent Hotel. Room large, very comfortable bed, stocked mini fridge, jacuzzi bath, separate shower and double vanity sinks. A balcony with table and 2 chairs. Food amazing in restaurants and buffet, waiting staff were very attentive. Bar staff amazing, always remembered what you were drinking. Grounds and beach well kept by gardeners and beach cleaners. Entertainment staff amazing, always interacting with you and have the ability to get you to join in and have fun. Shout out to Entertainment staff Benjamin, Luis, Maria, Abraham, Angel and Jose. Also Aqua fit with Adriana in Arrecifes Pool was the best. Reception staff always on hand to help, check in and check out went quickly and smoothly, shout out to Jonathan in reception. We will be back next March 2026

bradk643

 

NOTHING BUT PROBLEMS WITH EXOTIC TRAVELERS!

31 Mar 2025
Being a member of Exotic Travelers for 11 years, I am currently experiencing the trip from Hell. My reservation was book over a year ago on the Exotic Travelers website. At the time I reserved 2 rooms with "Member Benefits" but just prior to arrival I was informed there were no "Member Benefits". I called reservations and spoke with a supervisor who told me "Member Benefits" were not available. Upon arrival, I'm was told that because of the paperwork I have, (They provided), nothing can be changed to accommodate me. Several years ago Exotic Travelers split from their partner Karisma Resorts, and since that breakup service has suffered to the point I don't look forward to going. I certainly cannot recommend anyone becoming Exotic Traveler members. I should add that not having "Member Benefits" doesn't allow me access to Private Butler, special dinners, etc. I have been told the last 3 years that their website would be up and running but I'm still waiting. At an on-site meeting this morning I'm now told it will happen by January 2027.

KGDaniels

Exmouth, Devon, England

Amazing Place! Another Fantastic 10 Days Holiday at Palms!

31 Mar 2025
We’ve had another fantastic 10 days holiday at El Dorado Palms. The weather has been great and the evenings have been comfortable to sit on the beach and watch the entertainment, such as the fire show which was spectacular. A special thanks goes to the beach butlers Clevin and Gabriel, who’ve always found us a space on the beach! To the waitresses like Lurdy who’ve helped keep our fluids up throughout the day, Sprite only of course! To the butlers Ana, Azael, Alturo and Julian who’ve made our stay so memorable including help to surprise my wife with a private dining experience for two at the beach gazebo for her ‘big’ birthday (not allowed to say how old!) Also for me personally, who normally only sits on the beach reading a good book, I’d like to thank the Entertainment Team, especially Maria who’s always got a smile on her face and words of encouragement! To Fernanda and Carlos, who keep me going on the volleyball court after a long day. They’ve all made me feel so welcome and encouraged me to try everything from the volleyball (which I now love), to table tennis in the wind! The new team clearing the morning seaweed work tirelessly to make the beach look amazing, even ‘Speedy Gonzales’ the JCB driver, who perhaps should slow done just a little bit. Lastly to Gloria in the Arrecifes restaurant, who’s always been my favourite ‘egg maker’, who’s now my favourite ‘taco maker’, thanks for helping me improve my peogen Spanish! Muchas Grasias!!

Tripadvisor Overview

Located in Kantenah Bay Riviera Maya AAA has bestowed El Dorado Seaside Palms with their coveted Four-Diamond award and Forbes.com named it one of the most romantic resorts in the world. A romantic world surrounded by crystal blue waters, walkways, winds their way through lush gardens; hammocks are tucked awaya mid coconut palms. On the beach, you will find king-sized four-poster Bali beds, a signature Beachfront Sky Massages with a taste of colonial style, beautiful settings, and full relaxation in paradise, perfect for a romantic celebration. They will nd opportunities to discover one of the largest reefs in the Riviera Maya, archeological destinations as well as Eco Parks, natural Cenotes, sandy beaches, and Mayan culture; 90 mins from Cancun International Airport and only a short drive away from Playa del Carmen and Tulum.

More Hotel Information

To take into account

  • Only Adults
  • Minimum check-in age : 18

Cards accepted

  • American Express
  • MasterCard
  • Visa
  • Visa Electrón
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Room

Adults
(18+)
1
Children
(0-17)
0
Children's ages at time of return