El Conquistador Resort

Three stars (average) and not two stars (poor) only because the water park is really fun—great slides and lazy river. Besides that though, this hotel is a turn off. Every indoor space smells overwhelmingly like chemical air fragrance. We actually saw them spraying febreeze everywhere. This hotel has a lot of potential but just seems to be on the decline—gross smelling, in need of some updates and TLC, not cohesive. It has the bones of a high end luxury hotel, but it is falling apart and covered in a chemical smell.

I liked the hotel rooms and amenities. There was plenty of restaurants with variety. Breakfast was great. We stayed at a Marina room facing the ocean and it was definitely worth it. The furniture, balcony and bathrooms were very clean. Would love to visit again.

STAY AT YOUR OWN RISK ! Unfortunately there is not a Zero or Negative Star Rating or I would have given it. Understaffing, poorly kept grounds, horrible customer service, complete lack of care for guests. On Saturday, March 29, 2025 I was taking a friend's six year old daughter to the bathroom near the pool, there was a puddle of water, actually condensation that had dripped from the ceiling above in front of the bathrooms that I did not see; We both slipped and fell, thankfully my friend's daughter was not hurt but I hurt my right foot and knee. Somehow the way I fell, I hit the side of foot and badly bruised it, thankfully it was not broken but I am still in pain. I filled out an accident report and the security brought me a bag of ice and said to elevate and stay out of the sun. NO ONE from the hotel staff checked on me to see if I was okay, if I needed anything..the little bag of ice melted and I was on my own left for my family and friends to make sure I was okay. My friends and husband were outraged that the hotel did nothing and I was in too much pain to raise a huge fuss but I did email the hotel that evening since I could not get the front desk on the phone and they claimed that there was no manager on duty when we went to the front desk to explain what happened and express our dismay at their lack of follow up. I limped to the front desk the next morning and was told that the General Manager was not in yet and the night manager had just left. I went back later in the day only to be told that the general manager never came in that day. It was truly the run around. The hotel has yet to respond to my email (s). I asked to see a Doctor and was told that I would need to pay $75 for a phone consult and $150 for an in person visit or I could feel free to take myself to a local hospital. This hotel is HORRIBLE, there were puddle of water everywhere that I started to notice. If you stay here please BE CAREFUL and if you or your family get hurt, know that you are ON YOUR OWN!!!!

I cannot recommend this hotel, it looks nice in the photos but experienced so many deceptive and concerning situations on site. First and foremost there is no beach access. There is water in their photo but this hotel is on the top of a massive hill and you need to take a cable car and ferry to get to anything that even resembles a beach. My air conditioning broke 4 times the first day at the hotel. You would think they would just offer a different room but they didn’t, and I had to finally at 2 AM demand a different room because I was so sick of having basic amenities not work. Neither of the rooms had hot water, they could get warm but you would think a hotel would at least have hot water. Plumbing broke in the entire hotel in the middle of our stay all the toilets were so backed up it was gross. It also made me worried about eating the food because how are they even cleaning or washing hands to prepare food when there is no water. There is basically no reception at the hotel and the WiFi is so slow you can’t even open up emails with images. If you have any work to do like I did you are SOL. There’s no way to get things done or even use hotspot to connect to do work. Finally at check out we saw a bunch of undisclosed fees billed they charge you for housekeeping which is absurd, that’s like a restaurant charging for dishwashing you’re out of your mind, they charge you for bellman services even if you didn’t use them, and they refused to remove any fees. They told me to call my bank. Wow. The crass front desk could not have cared less. I wouldn’t recommend this place at all.

Stayed here in March 2025 and was astounded by the all-around lack of service. With a few exceptions, the staff here does not rise to the level you might expect from a property with these rates. There's clearly a lack of management oversight - because too often there was a sense of chaos, and long waits, and staff who didn't seem the slightest bit bothered. We had tons of small, frustrating problems that left us with an unhappy aftertaste. I will say the room was lovely (except for the cockroach on my daughter's pillow one night) - and the view fantastic - and overall the architecture is lovely - but there are too many great resorts that have all those things, but with service to match.