Dreams Cozumel Cape Resort & Spa

Overall a good experience. We truly enjoyed ourselves. Given we went during the Easter holiday, they did an exceptional job with the activities, and setting up a beautiful dinner on the beach with the Easter bunny! The rooms were nicely appointed and comfortable. If they could update a couple things such as the menu,/drinks and refresh a couple areas,...I could certainly see us coming back.

There are three hotels: Dreams, Sunscape Sabor, and Secrets. The hotels are located on a property with beautiful beaches. The staff is very friendly, and the property offers the freedom to connect with all three hotels if you're traveling as a couple, as one of them (Secrets) doesn't allow minors. My reservation was for Sunscape, but without any explanation, I ended up at Dreams. I had planned to have beachfront access from my room, and not, as in this case, where I ended up on the fourth floor with ocean views and a completely different room than my reservation. The food was terrible, cold, flavorless, and full of flies. The buffet has no variety, and the dining areas vary by hotel. The restaurants that offer a la carte food are the worst I've ever been to. They fill your eyes with the name of the dish, but when they serve the food, it's a complete lie. The desserts are a bit lacking in flavor. What they serve is a pure sample of sweets, and only one place in the entire complex offers a sample cup of ice cream. The drinks are terrible; the cocktails and wines are limited and come with an extra charge. Taxi fares are US$20 per person from the airport and US$10 per person to Downtown each way. In short, I wouldn't wish my experience on anyone, and my greatest joy was the day I returned home.

Had a fantastic stay at Dreams. Everything was wonderful. Service members were all lovely and friendly. Al La Carte restaurants were incredible. Never had to make reservations or wait for a table. No need for a towel card, use as many as you need and return them at your convenience. Lots of fresh towels daily. Just a very chill resort, just the way we like it. Shout out to some of the staff.....Rosana, Kenia, Mario, Gaspar, Elizabeth, Albertos and Ricardo. Would definitely go back!!