We loved our vacation in Divi Phoenix, The resort is beautiful, clean and well maintained especially the pools and beach areas. The newly renovated rooms look very nice, beautiful kitchen, nice size rooms for a family of 4. However, the furniture specifically speaking of bed and pull out couch aren't new or comfortable at all. We played "music beds" all week and rotated beds to alleviate the discomfort. The room smell was not pleasant, you would think the housekeeping would notice during their shifts and take care of it. We had an issue with washer/dryer combo and jacuzzi (not the worst part of it) but even if reported was not taken care of. Staff is great and service as good. Overall the place is very nice!