We’ve stayed at this hotel twice this summer but we will be giving other hotels a try next time The hotel is in a lovely location and has a great feel to it with the all white decor and plenty of different areas to relax in. The rooms are nice and there is a variety of options, we had both a suite and a beachfront bungalow. However the hotel is severely lacking in service within the restaurants and bar areas. You can almost finish your breakfast before there is any sign of any coffee or in our case, the restaurant manager can simply take your order and never return! The same can be said when ordering drinks in the evening. They take an age to take an order and just as long to deliver it. On the whole, staff are totally disinterested and there is no interest from them at all. Both restaurants are overseen by a Maitra de but they are totally uninterested and don’t manage the environment at all. Food, whilst generally good, is very repetitive and sometimes very odd. Every day this week cooked carrots, chips and other strange things have been on offer for breakfast but fresh orange juice and bacon has been scarce. The pools are also totally unheated which both in July when we first came and now in October, rendered them almost unusable as they were breathtakingly cold. Such a shame when some simple solar heating would make all the difference. You also need to take extreme care round the poolside as so many people slip on the super dangerous tiles which are new and look lovely but are lethal. We saw one lady break her arm and another severely hurt his hip after taking a tumble. It’s a daily occurrence, and even took a smaller tumble myself on my knee. In short, a visually beautiful hotel but service, repetitive food options and freezing pools make this a 3 star hotel absolutely not a 5 star