Cullinan Belek

Beautiful hotel with an inability to resolve complaints when something goes wrong. I've been liaising with the management team over the last week or so, following our visit mid-November. We had an incredibly uncomfortable 5 night stay with the hotel, which brought me and my kids to tears. On our first night our room was showing as 26 degrees. Please note there is NO air con during the winter-period, even if the rooms are this warm because they can only have the heating OR air con on. With 2 very, very tired kids we spent 3 hours trying to resolve issues with our room, including a broken door onto the pool area and trying to cool the room down. We were offered to move room and the room they showed us was incredibly loud at 9:30pm, so totally unsuitable for a 3 year old. I asked for ANY other room, including a downgrade and was refused. I asked to speak to the manager on multiple occasions and every time was told "no". Both my children were covered in sweat over night from how warm the rooms were and didn't sleep well at all for the rest of the holiday - so tired kids and parents. My 3 year old is disabled and has to sleep in a foot brace and he ended up with sores from where his feet were so hot rubbing on the brace. As a gesture to resolve our compliant we were invited (free of charge) to their steak restaurant. Sadly, the steaks were poor quality and very chewy. We left before desert as we didn't enjoy our meal. We also ate at the asian restaurant, which was very nice. Food in the main buffet largely caters for Turkish and Russian guests (lots of boiled meats etc), and was often luke warm. The omelettes in the morning were cooked fresh and very nice. The actual facilities are lovely. Rooms are large, elegant and the pools very warm. Everything is spotlessly clean. My son is coeliac and they were very good at ensuring he had suitable meals cooked for him. My advice is to pre-order meals a few hours before via guest assist so you're not waiting for ages in the restaurant. To resolve our complaint the manager offered us free airport transfers and meal on our next stay with the promise to put things right. However, having continued to speak with the Guest Assist every day AND speaking to guest relations AND the management office, every day of our stay I felt their resolution was poor. For transparency, I asked for a partial refund and was refused. Rooms and facilities - 5 stars Buffet restaurant - 3 stars Restaurants - 3 stars (asian was beautiful, steak restaurant was poor) Patisserie and chocolatier - 5 stars Bars - 4 stars (good choice of drinks, well made cocktails, bar a little quiet and lacked atmosphere, but to be honest, most hotels of this standard do) Pool service - 2 stars. Everyone very pleasant by my goodness the service is so slow. You could wait well over an hour for someone to offer you a drink. Value for money - 3 stars Management and complaint resolution - 1 star We totally understand sometimes things go wrong. We don't mind this. But expect for resolutions to be put in place. A resolution during our stay would have involved giving us a suitable room (not one that sounds like a nightclub) and letting us speak with the manager when asked (multiple times). Instead, we were offered free meals, which whilst it was nice to be offered, they didn't resolve the actual problem. And when I continue to try and have the discussion with the management team since returning home, I have got no where. Would I return? Unsure. Their response has broken trust if I'm honest. Maxx Royal, IKOS and Sani brands offer more value for money in my opinion.

Our stay at the Cullinam had a bit of a bad start having had a medical problem on the way in the aircraft. Due to the time of year the hotel was partially closed which was expected but as it was mostly outside activities it didn’t really bother us. The shops are all very nice but I don’t think I saw one person in them while we were there but not surprised as people on a reasonably priced holiday aren’t going to buy a £1500 jumper. We have been on a 5 star all inclusive holiday in Turkey and found it to be really good and the hotels in Belek are huge and are really all inclusive except for certain things which I will cover. When you check into the Cullinam hotel you get a WhatsApp group with your fellow holiday makers and a hotel manager / customer relations who is there to guide you and give you all the help you need for your stay. This really works and ours was called ATAKAN he was a really helpful and nice guy. The food at the Cullinam was very good in the main buffet which was large and covered ALL types of food. We found that it was the best way to go. We did try the Japanese / Asian restaurant that wasn’t included in the All inclusive for snd extra .€ 40 but left half way through the meal as it was total rubbish. We didn’t get a refund on that which we thought was a bit of a joke. Even the customer relations people wouldn’t refund it. There are a few restaurants that were not included in the All inclusive deal which we didn’t bother to try ( and why would you? ) Because there were so many things that were not inclusive and the things that weren’t were very expensive you found that you were hesitant to order wine that wasn’t a house wine, which was excellent. We were told that the Cullinam was a better hotel than the one we stayed at before ( The Regnam Lara beach resort) it wasn’t unfortunately. We also went there in off peak and it really was an ALL inclusive and not a partial one. The one area that we went to a few times was the Patisserie where they had cake coffee etc and there was a very nice helpful girl named SUDE very welcoming and bubbly! The staff in general were all very nice and all very helpful. You couldn’t find a bad word to say about any of them which is unusual these days. They all looked like they enjoyed what they were doing. The drinks were all very well made and obviously all inclusive, cocktail's and premium spirits. The spa and the indoor pool were very nice clean and totally serviced by quite a few waiters and waitresses ( on roller blades!) again any drinks you wanted delivered to where ever you were! The Hamman was really nice and the rest of the facilities in the spa clean tidy and not over populated at that time of year. So would we go back ? Probably yes if we had the same pricing deal with Jet2 but no if it was the normal summer price. We don’t play golf so half the facility was for golfers and they seamed to enjoy it so if golf’s your game away you go!

Having a great time at the Cullinan Hotel. Lovely choice of food and drinks. Great choice of seafood in rgw reasaurant. Staff are so friendly and helpful. We are being very looked after in the Irish Bar, especially by Mali. All the staff are lovely. The golf has been mixed!!

Golf trip with friends, great golf , fantastic hotel and experience . The service in the Irish bar from Mali was top class - really looked after us ! Highlight of today was some fantastic cocktails expertly made and delivered in style by Emre … well done guys - 10/10 for service and quality . These guys are the difference #quality

Amazing hotel, with great restaurants and bars. Amazing cocktails made by Halil who has great service and is so good at what he does. Amazing pool, spa and gym too! Rooms are great with free mini bar and snacks which are refilled every day. Softest towels and robes aswell