Crystal Sunset Luxury Resort & Spa

Well I booked this hotel through easyJet holidays and we arrived in Turkey and turned up to the hotel and all the lights was off and refused entry as 3 security’s blokes was arguing with the driver ( from what we could make out by the tone of the voice ) , eventually got transferred to Crystal Palace hotel but that’s not the point might be the same chain … if I wanted to stay at the Crystal Palace I would have booked this hotel in the first place.

We arrived mid morning on Saturday. Overall impression of reception was good. Staff were friendly and the bar was open for a drink. We were shown to our room. A family room on the 6th floor. Although we overlooked the shops and road, the extended views of the mountains were very nice. Our room had 2 singles and the bathroom in one area the a kind bed and dressing area in the other room with a lockable door. As others have mentioned, bedding on the double bed was questionable. A sheet that certainly didn't cover two of us. We did request further bedding and pillows but this took two days to come. The room was clean enough. Our bedding wasn't changed daily and we had to request clean towels. Not the best maintained of rooms but out that down to it being the end of the season. The pools were freezing. I did go in every day and managed about 10 minutes. Children's lips were blue and you had goosebumps even when it was 27degrees outside. The slides were a hit with the children. Food was the hotels biggest let down. The biggest restaurant was huge but food was luke warm so by the time you got to a table it was cold. We skipped breakfast most mornings and opted for an early lunch. The food at the harbour buffet was the best on site. It wasn't varied but was almost always hot and the salad was lovely. We ate at the Turkish a la carte. Avoid this. They weren't too accommodating when they could see members of the party didn't like food. My daughter ordered the 'childrens platter' it came 10 minutes after our mains and they had obviously gone to the buffet to get this for her. Flat meatballs and chips which we had for lunch that day from the buffet. We didn't hear amazing things about the other a la cartes either. Water world opened at 2130 and this had some lovely freshly cooked food, mainly fast food. We didn't engage too much in the entertainment as it was aimed at the Russian/German guests. We visited both beaches, the closer one was not as good as the other. Some of the bar staff were amazing, however don't expect a full range of drinks at all bars, they are limited at each bar. Overall, this is not a 5 star resort. The food is it major let down which led to us eating out three out of 8 nights. I appreciate we came at the end of the season but that is no excuse for standards to fall. Hopefully by the time they reopen in April some of the issues will be ironed out although we are unlikely to return.

Dear Hotel Management, I recently stayed at Hotel Crystal Sunset from October 26 to November 2, and I felt it was important to share my feedback regarding several aspects of my experience. Unfortunately, the overall stay did not meet the expectations set by the hotel's advertised 5-star rating. Firstly, while the exterior of the hotel is impressive, the interior requires significant attention. I encountered cleanliness issues throughout my stay, including dirty lifts, rubbish on the floors, and unclean plates left in corridors. The floor in my room was unclean, and I noticed it immediately upon walking barefoot. While I appreciated the daily exchange of towels and the comfortable bed, the bedding was subpar—a blanket resembling more of a towel than an actual comforter. The food quality was another major disappointment. The offerings were repetitive day after day, often served lukewarm, and I found the inclusion of fries for breakfast quite unusual. Unfortunately, this did not accommodate varying tastes, and I struggled to find satisfactory meal options during my stay. The pool area was another concern. The water temperature was uncomfortably cold, rendering it unusable for relaxation or enjoyment. Additionally, the preset air conditioning in the rooms at 22 degrees was not conducive to comfort, especially for a hotel of this supposed caliber. Service quality was lacking, as I observed several staff members preoccupied with their mobile phones instead of attending to guests’ needs. Despite staying for a week, I had drinks served to my table only twice, and when I visited the café, finding a staff member to assist was often a challenge. On one occasion, I encountered two staff members engaged with their phones in an alcove, which left me feeling neglected. Regarding entertainment, I found it to be underwhelming and rather short, typically lasting only about 30 minutes, which did not cater to the diverse interests of guests. I also felt that the hotel primarily catered to German and Russian guests, leaving little attention for English-speaking customers. Lastly, I had a disappointing experience at the hairdresser's, where I paid €82 for a cut and dry, only to be met with unfriendly service and poor communication from the staff. Overall, my stay at Hotel Crystal Sunset fell significantly short of the expectations I held, given its advertised rating. I left feeling disappointed not only with the hotel but also with my experience in Turkey as a whole. Unfortunately, based on this experience, I cannot recommend the hotel to others. I would like to provide some additional beach is quite far from the hotel, requiring a mini bus to get there. Upon arrival, I was disappointed to find that the beach area was not well-maintained; everything from the loungers to the dining area was dirty. Additionally, the food options were extremely limited, with only two dishes available. The restroom facilities were also lacking, as there was no toilet paper and they had a strong unpleasant odor. Overall, this made for a less than enjoyable experience." I hope my feedback will be taken into consideration for improvements in the future. Sincerely,

OK, I feel conflicted about this hotel, lots of good stuff ie the hotel building itself and the number of facilities are good, but sadly too many disappointing aspects for them to be ignored and outweighed by the good. Initial impression was good on arrival, the bellboy/man whisked out to get suitcases but uncomfortably hovered for a tip (another guest told me their bellboy reached for money into his pocket to show he wanted a tip). Rooms were nice and spacey overall, we had a standard double and a family room. However, the side seaview we had paid for was over a noisy street, overlooking a car park and a building site (with hundreds of pallets). We had to wait until the 3rd day before another room with an actual seaview was available, which meant that my family of 5 was even further split over 2 floors (4th & 5th). I flagged the room issue straight away and was told to come back for a room change in the morning, then advised it would have to be the next day, when I went back the next day, they said sorry it would have the to be the next day - so couldn't get settled and unpacked until the 3rd day. No apologies offered by anyone at any time, bearing in mind I had emailed the hotel twice in the 2 months prior to our arrival to ensure our rooms would be what we had requested and next to/near to each other. Although, I will say one of the ladies on reception did make a good impression with her level of service (?Yrina) Odd bedding - a stiff cotton blanket which covers only half the bed instead of sheets, thin but adequate quilts in wardrobe without covers, pillows were good. Towels annoyingly changed daily even when hung up and didn't need replacing. Aircon fixed at 22 degrees. Cleanliness not up to scratch in any area, same sweet papers in lift for 3 days, a used plaster stuck to our shower wall from a previous guest, every sunbed and plastic table around the pool filthy, some with thick residue on, I always had to clean the beach tables in the sea or pool myself. Empty paper and plastic cups, straws, leaves, food and drink spillages on the floor and around the edge of the pool...... No cleaning teams anywhere. Service was generally poor, I heard many guests complaining. I think this was down to simply not enough staff, and those that were there, had generally had given up. I have never seen so few staff in a hotel of this size ie the irish bar (no guiness so ?Irish), patisserie, coffee bar, harbour town bar all had just one staff member, so they were doing everything, but there was no desire from them to keep it nice, dirty tables with empty cups & glasses left everywhere, if they ran out of something (ie teaspoon, sweetener, Baileys) they wouldn't offer to get it, just said sorry there is none left, if there was a queue they had no idea who was next....and they were often stood with their phones in hand ie lifeguard on the beach watching football on his phone, another lifegard on cobra slide taking selfies..... Most of the above was disappointing but overlookable however, a major issue was the pool. We've got a 12, 15 & 18 yr old, my kids have all swam in the english sea in April, but this pool was absolutely baltic - I mean breathtakingly so, if you got in, you got straight out, it was not the sort of temperature you could get used to either ie the old adage "it's fine once you're in" does not apply, it was not fine, and the slides and the indoor pool were the same. Spent a few days at the beach as sea temperature absolutely fine. Never been to a 5* hotel with an unusable pool before - and we did raise this twice whilst we were there. Also the layout of the pool area is badly thought out, too much shade everywhere, there was only 1 strip of sunbeds that got the sun all day. Naturally these were all taken before 7am every day; you had to relocate morning and afternoon if you wanted to get a bit of sun throughout the day. Buses to both beaches every half an hour (or so they say) - the last 3 of the day scheduled at 5:15, 5:45 and 6:15 - on the 2 days we went to the beach (4kms away) the 5:15 didn't turn up until 5:30, then they made everyone leave the beach saying this is the last one and you'd have to walk back if you missed it - there were over 70 people crammed on to a 52 seater coach, the central aisle was packed full of standing passengers and kids were piled high on adult laps. Food was ok overall, often not hot enough, but there's a microwave in the kids section I used. No cooking stations, not even a morning egg chef for omelettes etc Each seating area had a max of 1 staff (sometimes none, so you had to find a waiter from another section to clear and clean your table etc) Entertainment staff did put a shift in, especially Yasar and Furkan with boules, air rifle, darts etc Some of the evening entertainment was very good but only on for about 30 mins in the amphitheatre - the acrobats were really excellent (not your usual acrobat show), and the Michael Jackson dancers were pretty good too, as were a couple of the bands. Overall, it was ok, and we still had a good time (you have to, right) but we wouldn't return nor recommend it, spend your hard-earned money elsewhere. Finally, to quote my husband "there's a lot better out there, but it's not the worse place in the world".

The food was the same old thing every day, The pool was unuseable it was like ice water and the hotel pre set the air con in the rooms at 22 degrees, I called reception and asked to speak to a manager and all I got from him was nothing infact he was very happy to be so unhelpfull so if you enjoy hot rooms and ice cold pools this could be your ideal place to go but I would not return.