Crystal Sunset Luxury Resort & Spa

I was here from 18/08-29/08 with a group of 9. 4 adults and 5 Kids aged between 5 and 10. We arrived at the hotel and was greeted immediately by someone to take our cases to the front desk for us. Check in was smooth and speedy and was shown to our room whilst our cases were taken for us to. We had a double deluxe room. The rooms are very well spaced out with air con that worked spot on. A modern Spacious bathroom with a walk in shower and proper glass doors to stop any flooding. A double bed then a divider then followed by 2 singles. Outdoor area was a decent size with plenty of room and a lovely pool view. Mini fridge that's topped up daily with cans of coke/water and fizzy orange and blackcurrant. Mini safe that's free to use and TV with limited English channels. Rooms are cleaned daily with fresh towels and bedding. Beds are not overally comfortable and after 10 days of sleeping on it I was definitely ready for my own bed at home. The pool is massive with plenty of sunbeds to go round. There's no big rush to get a lounger however if you like the sun I would recommend getting a lounger more over towards the kids splash park as the sun shines there for majority of the day. The water slides are fantastic and the lifeguards are really friendly. Only issue I found was there wasn't enough rubber rings to go round and sometimes you'd be waiting a While for a ring. There are slides that don't require a ring so it's no Big deal anyway. Kids under 7 can NOT use any of the slides apart from the little splash park HOWEVER you can sign a declaration at reception to take full responsibility of your little one under 7 hurting themselves which is what I done. My little one is 5 and managed just fine on all the slides. There's an adult only pool and an indoor pool which I didn't use. Restaurant is 10/10 can't fault it at all. So much to choose from all fresh food and the variety is ridiculous. I travelled with a vegetarian and someone who has a gluten free diet and both people managed to eat no problems for the duration. Breakfast is a little repetitive but still a huge variety and although I wasn't overally keen on most of it i think that's because I like a traditional fry up which you won't get at this hotel. The A la carte Chinese however is disgusting and wouldn't recommend booking. The menu is very limited and the food is bland. The staff working in there are very unorganized to it was a disaster from start to finish. I can't talk for the other A la carte restaurants as I didn't eat from them. There's Other facilities around the hotel like the spa/arcades and shops which are all modern and clean. You get towel cards which allow you to get towels from the spa twice a day. The arcade is quite small with around 10ish games and and has a bowling alley. There's also 4 playstations with various games. Entertainment team are very active during the day with games for all ages. Adult only games and also children. There's a kids club which we used once but didn't find them very interactive with the children. Entertainment of a nighttime is very well presented and laid out my only issue with it was the speakers are so loud it's actually deafening at times. This was also an issue round the pool if you sit near the snake slide , we found ourselves having to shout at times. Location of the hotel is good. There's shops/excursion information and booking/bars just across the road. There's a bar called golden fizz which is good with live entertainment and good prices for food and drinks. Beach isn't far and excursions are all within the area. Old town is a 10 euro taxi fare and takes around 8 minutes. There's a shuttle from the hotel to the beach at no cost and it's every 30 minutes. At the beach you get all Inclusive food and drinks and there's no charge for loungers. The beach is mainly sandy but does have some pebbles depending on where you decide to sit. Good variety of water sports at the beach but are fairly pricey just as an example jet ski for 15 minutes is 70 euro. Overall we have had an absolutely lovely holiday here and would definitely return. There's no real bad points just little minor issues which are all personal to me like the bed not being comfortable etc. the other adults who I went with didn't have an issue with the bed. Reading some of the reviews on here I really can't get my head round them and I would honestly say don't let the bad reviews put you off. On that note i would just like to thank crystal sunset luxury resort and spa for a beautiful 10 days and hope to see you in the future.

Positives are the rooms were kept clean, the general lobby areas are clean and cool. The staff were on the whole warm and welcoming throughout. The water slides are great for the kids and the kids club is a nice relief for the children. Negatives; -Sadly we all were fairly ill, pretty sure it was food poisoning given the fact we all had it across two separate rooms over three nights. It was so bad my son had to go to hospital for 3 nights ! :-( -There is simply not enough outside pool side space for the number of guest. Poolside beds are reserved as early as 4am! - The pool side areas need to be kept cleaner, sometimes there were still ice cream sticks and dropped food from the day before in the same areas. This also added to quite a bad smell on a few days! - The food is OK - its pretty average buffet type, the queues between 7pm and 9pm are staggering. Its like school dinners! All in all this hotel really needs regrading. wont be returning! I would advise people to go to the Barut in Lara beach, this is true 5 Star.

Stayed there for 3 nights. Not a 5 star but you can compare with 4 star. Breakfast is amazing with so many options. We also order the dinner in room and the food is much better than outside restaurants. And the price is also worth it. We loved the food of this hotel. Staff is very helpful and humble. Rooms are clean and give all the service which required in staying in a standard room. Our room was with Jacuzzi and the pool view was great. Hotel do need need some maintenance but for this reason only you cant ignore the other good points. Price is also good. Near to Jimbaran beach. Must go there for dinner and night life.

This hotel is not 5*, luckily we still had a great time but please do not be fooled by the 5 star rating. I would not be surprised if this is dropped to 3* within a year. Cons: First impressions weren’t great as security Told us we weren’t going to be checking in as wouldn’t have a reservation? Drinks are terrible quality, they only do cocktails at one of the bars which is miles away from the pool. Drinks selection poor and quality of drinks terrible. Hardly any of the staff speak English and most are ignorant and rude. Food isn’t fresh and bad quality. The restaurant is separated in to sectors felt more like a school layout. Rooms are okay but beds are very uncomfortable and bedding is rock hard like curtains. Requesting extra duvets and pillows was difficult. Cat poo around the pool and in lobby area and staff in no rush to clean it. Broken glass in restaurant which our daughter nearly stood on because again staff are in no rush to clean it. £62 paid for ironing as they don’t provide them and then the clothes came back creased. Hotel stinks of smoke Staff in the kids club are miserable and act like they don’t want your kids to be left there. The only staff member in the kids club that made an effort with my daughter was flower, who was great. Husayn in the restaurant was also lovely and made an effort to provide good service. Room cleaning is bad quality and was done every night at 6/7pm when we were coming back to get ready for dinner Pros: Amazing pool and slides, good for the kids Not a bad location

the cleaners are amazing at there service coming almost every morning and cleaning up anything and everything . Instructors are always enthusiastic and getting everyone involved as much as they can . Best hotel I've ever been to and i will definitely be coming back.